Hotel HW EXPRESS

Hotels
8.7 (1878 reviews)
60 San Antonio , Santiago , cl

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Comfortable rooms
Cons:
Poor breakfast quality
Reception issues
No swimming pool

Categories

Cleanliness
8.75
Multiple mentions of cleanliness being a positive aspect, with rooms described as clean and tidy.
Service
9.05
Most reviews mention helpful staff, though there is criticism regarding a specific experience with a receptionist.
Location
9.25
Frequently highlighted as excellent, with easy access to various attractions and central amenities.
Room Quality
8.85
Rooms described as comfortable and well-decorated, although one comment noted issues with furniture.
Amenities
8.55
Guests appreciated the hotel amenities, but some mentioned a lack of a swimming pool.
Value for Money
8.75
Comments generally support the idea of good value considering the hotel’s price and quality.
Food and Beverage
7.75
Several negative comments about breakfast quality and availability, affecting the overall perception.
Overall Experience
8.65
While there are mixed experiences, many positive points underline a decent overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location in Santiago
Hotel HW EXPRESS is ideally situated in the heart of Santiago, making it easy for guests to explore nearby attractions such as the Museum of Pre-Columbian Art and La Chascona.

Comfortable Rooms with Modern Amenities
Each room at Hotel HW EXPRESS features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even come with a cozy seating area for ultimate relaxation.

Helpful Bilingual Staff and Airport Shuttle Service
Our friendly staff members speak both English and Spanish and are available at the reception to assist guests with any inquiries. Additionally, we offer a paid airport shuttle service for convenience to and from Santiago International Airport.

Ready to experience the best of Santiago? Book your stay at Hotel HW EXPRESS now for a memorable and comfortable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1878 reviews
Cleanliness: 8.75
Service: 9.05
Location: 9.25
Room Quality: 8.85
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.65
E
Evans • solo_traveller • us
10
Wirth it
Pros:

Everything

Cons:

Just that I could bring a guest to my room

2026-05-28 • via Nuitee
L
Luisa • family_with_children • cl
1
Pros:

Encuentro absurdo que me hayan cancelado la reserva, hecha con bastante antelación, enojadísima pq viajo de regiones con mi hija, al menos me hubiera hecho una llamada al nro celular, para eso se entregan los datos. Pésimo su proceder!!

Cons:

que me cancelaran la reserva

2026-05-27 • via Nuitee
C
Cheryl • solo_traveller • gb
8
Modern room & bathroom
Pros:

Great hotel, friendly staff, room was an ample size. Bath towels were large & soft and shampoo, conditioner & shower gel were provided. Breakfast consisted of cereal, toast, pastries/cakes, cheese, ham, scrambled egg, vegetables, sausages, yogurts and fruit.

Cons:

Bed was slightly too hard, could have done with a mattress topper.

2026-05-26 • via Nuitee
M
Martin • solo_traveller • ar
8
Cons:

No tiene lugar para estacionar el vehículo al llegar

2026-05-25 • via Nuitee
L
L FELIPE BUSTOS • solo_traveller • cl
10
BUEN ALOJAMIENTO
Pros:

ME GUSTO TODO, HABITACION LIMPIA Y COMODA, EL BAÑO IMPECABLE, LA CAMA COMODA Y LIMPIA LAS SABANAS, NO SE SIENTE EL RUIDO EXTERNO

Cons:

TODO ME GUSTIOS MUCHO

2026-05-22 • via Nuitee
M
Maria • couple • br
9
Pros:

Hotel muito limpo. Pessoal atencioso.

2026-05-22 • via Nuitee
C
cortes ramirez • solo_traveller • cl
8
2026-05-22 • via Nuitee
G
gladys • couple • cl
9
Buena relación precio calidad, volveria
Pros:

Es un hotel cómodo, muy cerca del metro Sta Lucia. La habitación que nos asignaron fue hacia el interior, por lo que descansamos muy bien. Las camas muy cómodas, con 1 almohada alta y otra baja, buen wifi, la ducha con agua agradable. Tiene desayuno buffet, que esta bastante bien
cuando vieja a Stgo de nuevo, sin duda es una buena alternativa, volvería

Cons:

Al estar en el centro de Stgo, la zona no es tan segura en la noche, lo que hay que tener presente

2026-05-21 • via Nuitee
M
Marcos Brolia • couple • br
7
Pros:

Atendeu nossas expectativas, o quarto era muito bom, com bastante espaço, o banheiro e o chuveiro eram ótimos. O café da manhã muito bom também. A localização central facilitou fazer tudo a pé ou utilizar o metrô.

Cons:

O serviço deixou um pouco a desejar. A TV do nosso quarto não funcionava o controle remoto, avisamos no primeiro dia que era um domingo, aí foram conferir e de fato não funcionava, mas disseram que só conseguiriam arrumar na segunda. Porém não foi resolvido depois disso até o fim da nossa estada. Uma noite que voltamos ao hotel pedimos papel higiênico, e também ninguém levou. Tivemos que pedir novamente no dia seguinte pela manhã e só assim fomos atendidos. O café da manhã é muito bom, mas você precisa chegar BEM cedo, porque senão as opções terminam e a reposição ou demora, ou não há. A localização é muito boa, central, mas é um local que gera bastante insegurança e pode ser perigoso à noite. Muitos moradores de rua na proximidade, então você não pode caminhar ou usar o transporte público se voltar muito tarde.

2026-05-19 • via Nuitee
D
Deepak • solo_traveller • in
3
Pros:

Nothing

Cons:

Everything

2026-05-19 • via Nuitee
A
Ana María • couple • cl
10
Cómodo y tranquilo.
Pros:

Muy buena ubicación, cómodo y silencioso.

Cons:

Nada.

2026-05-18 • via Nuitee
F
Fresia • couple • cl
10
Excelente atención y muy buenas las instalaciones
Pros:

Instalaciones muy buenas

Cons:

Solo la ubicación

2026-05-18 • via Nuitee
G
Gordon • couple • ca
10
2026-05-17 • via Nuitee
L
Lucia • solo_traveller • ar
9
Pros:

La atención de los empleados. Cesar me facilito un hervidor para hacer un te. Pero TODOS muy atentos

Cons:

Estaba todo perfecto pero la habitación no tenía calidez de detalles como recién estrenada sin alma Pero eso no es grave

2026-05-15 • via Nuitee
J
Juan José • couple • es
7
Pros:

Desayuno escaso. Accesos regulares.

2026-05-14 • via Nuitee
P
Patricia • extended_group • py
9
Confort y tranquilidad
Pros:

La habitación super cómoda y tranquula

Cons:

Falta más variedad en el desayuno

2026-05-14 • via Nuitee
E
Emanuel • couple • cl
10
2026-05-13 • via Nuitee
H
Haydee • solo_traveller • cl
10
Excelente estancia (Excelente relación-calidad y precio).
Pros:

Las instalaciones general del hotel, la limpieza y comodidad de la habitación, tiene aislación acústica, no escuchábamos nada del pasillo o de otra habitación, es una habitación amplia, fuimos con nuestro hijo de 3 años y el espacio fue el ideal para estar con él. Fue una instancia muy agradable. Buen y rico desayuno, el personal del desayuno y recepción muy amables y con la mejor disposición a dudas o requerimientos. Sin duda volveremos muy pronto. Destacamos mucho calidad de la instalaciones, servicio y limpieza de toda la instalación, muy prolijo.

Cons:

Todo fue perfecto

2026-05-13 • via Nuitee
R
Raices • couple • ar
7
2026-05-13 • via Nuitee
L
lopez • extended_group • co
10
Pros:

La atención del personal, todos son muy amables y atentos

Cons:

Lo único que puede mejorar es tener más espejos en las habitaciones

2026-05-13 • via Nuitee