Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Wonderful service
Comfortable rooms
Excellent amenities
Cons:
Need for more French-speaking staff
Some areas need extra attention

Categories

Cleanliness
9.08
Rooms were impeccably clean, contributing to a comfortable stay.
Service
9.55
Exceptional service reported, with attentive and friendly staff.
Location
9.09
Great location near Volcanoes National Park with beautiful views.
Room Quality
9.04
Spacious, thoughtfully designed rooms with modern amenities.
Amenities
9.07
Amenities like pools and spa reported to enhance the experience.
Value for Money
8.53
Good value highlighted, though some areas could improve.
Food and Beverage
8.58
Positive mentions of breakfast but room for improvement noted.
Overall Experience
9.05
Overall a wonderful experience, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:52

Property Description

Luxurious Accommodation with Spectacular Views

State-of-the-Art Facilities: Enjoy a fitness center, water park, outdoor and indoor pools, hot tub, and karaoke.

Comfortable Rooms with Modern Amenities: Each room features a flat-screen TV, private bathroom, safety deposit box, and free WiFi. Some rooms offer city views and a terrace with mountain views.

Family-Friendly Environment: Kids can have a blast at the children's playground while adults can unwind at the garden, shared lounge, or restaurant.

Book now to experience the perfect blend of luxury and comfort at Fatima Hotel in Ruhengeri.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

9
Based on 35 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.09
Room Quality: 9.04
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.05
O
Olb 72 • solo_traveller • fr
7
Pros:

La chambre et la vue

Cons:

Le service, beaucoup trop long.

2026-08-26 • via Nuitee
P
Priscille • family_with_children • rw
8
Pros:

Rooms are big and clean. Location is perfect in the center of the city.

Cons:

Breakfast is moderate

2026-08-23 • via Nuitee
T
Tatiana • family_with_children • us
8
Good place for a short stay
Pros:

Good staff! The view from the balcony was beautiful.

Cons:

There no ACs in all rooms like the website says but the reception could find us better rooms.

2026-07-10 • via Nuitee
M
Marc • extended_group • be
10
mooi hotel om even tot rust te komen na de vele belevingen in Rwanda!
Pros:

leuk groot hotel - een mooie afwisseling - aangenaam zwembad en fijne mensen

Cons:

was er wat 'te' kalm - wel laagseizoen maar zo een groot hotel mag wel wat volk rondlopen - het eten was ok - maar hier zou je iets meer verwachten op je bord - maar we komen wel terug!!!!

2026-04-16 • via Nuitee
M
majid • solo_traveller • rw
8
The hotel is perfect and good location
Pros:

The hotel is good as well as the room. Staff are wel organized.

Cons:

Everything was good

2026-01-23 • via Nuitee
F
Farron • couple • us
10
Our stay was very comfortable and wonderful
Pros:

Everything

2026-01-19 • via Nuitee
A
Adeline • couple • ca
10
A Memorable Stay at Fatima Hotel Musanze – A Hidden Gem in the Heart of Rwanda
Pros:

I recently had the pleasure of spending a night at Fatima Hotel in Musanze, and it truly exceeded my expectations. From the moment I arrived, I was welcomed with warm smiles and genuine hospitality that made me feel instantly at home.
I stayed in a Large Double Room, which was not only spacious but also thoughtfully designed for comfort. The room was impeccably clean, with a cozy bed, elegant decor, and all the modern amenities I needed for a restful night. The atmosphere was peaceful, offering stunning views of the surrounding landscape — a perfect retreat after a day of exploring the beauty of Musanze.
What truly set this stay apart, however, was the exceptional service. Every member of the staff was kind, attentive, and eager to ensure I had everything I needed. Whether it was the front desk team, housekeeping, or the restaurant staff, their friendliness and professionalism made my experience feel personal and special.
Fatima Hotel is more than just a place to stay — it's a place where hospitality is deeply felt. I left feeling refreshed, cared for, and already planning my next visit. If you're visiting Musanze, I highly recommend this charming hotel. It’s a rare blend of comfort, service, and local charm that will leave a lasting impression

2026-01-19 • via Nuitee
P
Phil • solo_traveller • fr
10
D'excellents services, un lieu de travail paisible, un restaurant superbe, et à des prix abordables!
Pros:

L'emplacement magnifique de l'hôtel, avec une vue pittoresque sur les volcans, un accueil chaleureux.

2026-01-19 • via Nuitee
Q
Quentin • extended_group • be
9
Super étape sur la route de Rwanda 🇷🇼
Pros:

L’accueil a été super. Aline a la réception a été super accueillante et très attentive à nos demandes. Vue de la chambre sur les volcans magnifique. Piscine et petit déjeuner impeccables!

2026-01-14 • via Nuitee
Y
Yves • solo_traveller • ca
8
Personnel su comptoir offrent un service extra
Pros:

Piscine, restaurant et localisation

Cons:

Lenteur du service au restaurant. Attente de 1h45 un des soir ms et il a fallu intervenir avec insistance pour être le client suivant à être servi.

2025-11-09 • via Nuitee
R
Renaud • solo_traveller • fr
9
Une belle découverte
Pros:

L'emplacement est idéal près des volcans. La vue de la chambre est impressionnante. Le confort global et les commodités : restaurant, piscine, etc. C'est un très bel hôtel que je conseille vraiment.

Cons:

Je n'ai rien trouvé de négatif. Un seul point d'amélioration c'est que davantage de personnels parlent français. Avec le développement du tourisme, il est nécessaire d'avoir des personnes qui s'expriment en français.

2025-10-02 • via Nuitee
R
Raymond • extended_group • ca
8
Great value near Volcanos national park
Pros:

Great location. Good value.

Cons:

The booking details around sheets and towels were not clear.

2025-09-28 • via Nuitee
J
Jean • couple • rw
10
The service and rooms are excellent
Pros:

The Hotel service is impeccable

Cons:

No think

2025-08-31 • via Nuitee
D
Du • solo_traveller • ca
10
Wonderful stay
Pros:

I liked Fatima Hotel for its great location near Volcanoes National Park, beautiful mountain views, friendly and welcoming staff, comfortable rooms, and delicious breakfast. The amenities like the pools and spa made the stay even more relaxing.

Cons:

There wasn’t much I didn’t like everything met my expectations. Some areas could benefit from a little extra attention to make the experience even more exceptional, but overall it was a pleasant stay.

2025-08-27 • via Nuitee
J
John • family_with_children • ke
8
2025-08-05 • via Nuitee
A
Athena
10
Pros:

The staff are responsive and kind, the grounds are lovely, and the rooms were nice.

2025-04-13 • via Nuitee
R
Rafal • young couple • mt
8
Very good
Pros:

Really good place to stay, with a pool and a nice restaurant

2025-02-01 • via Nuitee
C
Cory • group • us
10
Exceptional
2024-11-12 • via Nuitee
R
Rui • group • pt
2
one of the worst hotels I've ever been to, the staff ignores guests' requests,
Pros:

only location

Cons:

from the treatment of staff who ignore guests' requests, to the elevators that don't work, cold water showers, 1h30m in the restaurant to serve 1 burger, rooms without blackout and with sunlight at 100 % at 6am, the absurd noise at dawn, rooms without sound insulation, broken showers, and the wifi sometimes doesn’t work!!
employees ignore customers!! It's one the most surreal thing I've ever seen!!! terrible!

2024-03-26 • via Nuitee
R
Rui • group • pt
2
Very poor
Pros:

only location

2024-03-26 • via Nuitee