Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good value for money
Nice location
Cons:
Cleanliness issues
Outdated facilities
Limited food options

Categories

Cleanliness
7.6
Concerns about inadequate cleaning; some reviews mention dirty towels and poor bathroom conditions.
Service
9.1
Overall sentiment indicates friendly and helpful staff, with many positive comments about service quality.
Location
8.1
Some positive mentions, but also complaints about distance from the center and challenges in transportation.
Room Quality
7.6
Rooms described as spacious but often outdated; some reports mention discomfort and poor maintenance.
Amenities
8.1
Various enjoyable amenities such as a pool but lack of dining options impacted the rating.
Value for Money
8.6
Many reviews suggest the hotel provides a good price-quality ratio despite some deficiencies.
Food and Beverage
7.6
Mixed reviews on food; breakfast options received some positive feedback but limited overall offerings.
Overall Experience
8.1
General comments reflect a decent experience with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:22

Property Description

Luxurious Amenities

An outdoor pool, gym, and hot tub await you at Hotel Villas Fantasy. Relax and unwind in style at our modern rooms equipped with free Wi-Fi and flat-screen cable TV.

Convenient Location

Located in northern Cuernavaca, our hotel is just a stone's throw away from Plaza Corporativo Shopping Centre and a short drive from the historic city center. Explore the vibrant surroundings with ease.

Exceptional Services

Enjoy the lush gardens and outdoor terrace of our café-bar, or take advantage of room service and currency exchange facilities. Let our 24-hour reception assist you with any requests, while the tour desk helps you discover the best of the area.

Book your stay at Hotel Villas Fantasy now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 881 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 8.1
D
Diana • couple • mx
10
Muy agrable
Pros:

Habitación limpia, muy amplia, personal muy agradable

Cons:

La cama un poco dura

2026-09-02 • via Nuitee
J
Jorge • solo_traveller • mx
10
2026-09-01 • via Nuitee
V
Valeria • family_with_children • mx
7
Estancia Hotel VF
Pros:

La ubicación es buena. Las habitaciones tienen aire acondicionado, no todas.

Cons:

Las habitaciones están un poco descuidadas (por ejemplo, la regadera de una estaba llena de sarro, habían cosas despegadas en el baño) y es algo difícil acceder a algunas de ellas (nos tocó una en el tercer piso y las escaleras están difíciles de subir con maletas).

2026-08-31 • via Nuitee
O
Otilio • solo_traveller • mx
8
2026-08-27 • via Nuitee
L
LAURA SUSBETH • solo_traveller • mx
8
Pros:

La habitación era bastante cómoda

Cons:

la parte baja era rara tenías que pasar entre las albercas para llegar a la recepción y unas horas después de llegar se fue la luz y no tenían planta la verdad sí venía un poco de miedo

2026-08-27 • via Nuitee
L
Lucio Adán • couple • mx
10
2026-08-25 • via Nuitee
Q
Quitzeh • family_with_children • mx
10
2026-08-16 • via Nuitee
R
Rosalba • extended_group • mx
1
´No lo recomiendo a nadie
Pros:

Nada

Cons:

La habitación sucia, las ventanas descompuestas, la silla manchada, las cortinas sucias, el ropero sin manijas, con cucarachas.

2026-08-14 • via Nuitee
D
Drake • solo_traveller • ie
10
2026-08-12 • via Nuitee
R
Rivera • family_with_children • mx
10
¡Gracias!
2026-08-11 • via Nuitee
H
Hiram • solo_traveller • mx
8
Pros:

Cercanía

Cons:

Falta de agua en la regadera 🚿

2026-08-10 • via Nuitee
O
Oscar • solo_traveller • mx
9
Excelente
Pros:

Alberca, Servicio, Salas de estancia

Cons:

Que no puedas elegir la habitación a la hora de reservar

2026-08-10 • via Nuitee
C
Claudia • solo_traveller • mx
7
Pros:

La ubicacion, cercana al evento al que asisti

Cons:

La distribucion de la habitacion, la regadera, las almohadas

2026-08-04 • via Nuitee
L
Luis Enrique • solo_traveller • mx
10
Pros:

Ubicación, el personal amable y lugar limpio

2026-07-25 • via Nuitee
R
Ricardo Rojas • solo_traveller • mx
10
Muy recomendable
Pros:

Todo estuvo excelente. Muy bien recomendado

Cons:

Todo bien solo es sugerencia
Una bola de regadera vale 70 pesos eso ayudaría a disfrutar mas el baño.
Todo bien 🙂

2026-07-21 • via Nuitee
A
Arie • solo_traveller • il
5
Cons:

En la página de Booking decía que incluye el desayuno. En el hotel llegando me dijeron que no tienen cocinero y no hay desayuno.

2026-07-21 • via Nuitee
E
Edgar Samuel • solo_traveller • mx
8
2026-07-20 • via Nuitee
A
Alberto • solo_traveller • gt
6
2026-07-19 • via Nuitee
A
ALEJANDRO FERNANDO • couple • mx
7
Suficiente
Pros:

La ubicación

Cons:

No tienen servicio de alimentos

2026-07-15 • via Nuitee
M
Ma de Lourdes • solo_traveller • mx
4
2026-07-14 • via Nuitee