Best Western Chicago Downtown-River North

Hotels
•
Best Western
7.4 (2549 reviews)
125 West Ohio Street , Chicago , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable beds
Cons:
High parking fees
Inconsistent service
Issues with cleanliness in some areas
Limited food and beverage options

Categories

Cleanliness
7.21
Guests mentioned issues with cleanliness such as a dirty pool and inconsistent room cleanliness.
Service
7.98
Generally friendly staff, though some negative interactions reported with front desk personnel.
Location
8.72
Good location with proximity to various attractions.
Room Quality
7.17
Rooms are clean and comfortable but some are outdated.
Amenities
6.7
Some amenities underwhelming, such as the pool not being fully finished.
Value for Money
7.66
Parking fees were considered excessive and meals on-site were expensive.
Food and Beverage
6.21
No free breakfast available; limited food options.
Overall Experience
7.58
Overall experience was decent; satisfaction with many aspects but notable issues impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:43

Property Description

Prime Location in Downtown Chicago
Located just 5 blocks from the famous Magnificent Mile, our hotel offers easy access to the best shopping, dining, and entertainment in the city.

Luxurious Amenities
Enjoy our indoor heated pool, rooftop deck with stunning city views, and well-appointed rooms featuring flat-screen TVs and coffee makers for your comfort.

Delicious Dining and Convenient Services
Indulge in authentic Chicago-style deep-dish pizza at Pizzeria Ora Restaurant and Lounge, or opt for in-room dining. Stay active at our fitness center, stay productive at the business center, and let our 24-hour front desk assist you with anything you need.

Experience the best of Chicago with us - book your stay now!

Important information:

Credit card, photo ID, and guest's name must all match reservation information in order to check-in.

Please note that all public and private spaces are fully nonsmoking.

Please note that only 1 vehicle is allowed for parking per reservation. In & out privileges are granted and optional for an additional fee.

The property is running a parking special, parking is $30 until the end of March.

Please note that a $75 incidental hold per day applies for weekdays and $100 per day for weekends.

The Pool is closed for maintenance until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Guest Reviews

7.4
Based on 2549 reviews
Cleanliness: 7.21
Service: 7.98
Location: 8.72
Room Quality: 7.17
Amenities: 6.7
Value for Money: 7.66
Food and Beverage: 6.21
Overall Experience: 7.58
M
Miren • solo_traveller • es
10
Pros:

Situación cómoda y segura

2026-05-29 • via Nuitee
M
MARTINEZ ELHELOU • solo_traveller • ar
8
2026-05-28 • via Nuitee
A
Andrew • solo_traveller • us
10
Great place to stay with easy access to Chicago
Pros:

Boss Man at the front desk. Very nice!

Cons:

Elevator not working correctly

2026-05-27 • via Nuitee
S
Silvina • family_with_children • es
5
Muy buen barrio
Pros:

la ubicación es muy buena, la habitación era cómoda pero le faltaban amenities, que luego nos trajeron como frigorífico y tetera. También la decoración era muy antigua en general.

Cons:

se veía un poco antigua y en la habitación de al lado daban portazos a la madrugada y salían a todas horas y se escuchaba mucho

2026-05-26 • via Nuitee
X
X • couple • us
5
2026-05-25 • via Nuitee
M
Marni • family_with_children • us
6
Pros:

Good central location, beds were comfortable. Nice rooftop and pool. Room was clean and housekeeping staff was helpful. Twenty minute walk to the blue line.

Cons:

Staff was hardly ever at the desk and not very helpful. Elevators are small and dirty they need to be updated. Very noisy area with homeless man bothering my family and I. Breakfast wasn't good at the restaurant downstairs. Refrigerator was not in room like promised.

2026-05-25 • via Nuitee
D
Deneka • couple • us
10
2026-05-24 • via Nuitee
R
Ramunas • family_with_children • be
8
2026-05-23 • via Nuitee
G
Gilkey • couple • us
10
2026-05-21 • via Nuitee
F
Franklin • solo_traveller • us
10
2026-05-18 • via Nuitee
F
Francisco • solo_traveller • us
5
2026-05-17 • via Nuitee
M
Maria veronica • family_with_children • ec
10
Muy confortable y ambiente familiar
Pros:

El
Desayuno excelente

2026-05-15 • via Nuitee
N
Ninabahen • family_with_children • us
7
2026-05-14 • via Nuitee
T
Torop • solo_traveller • us
8
2026-05-13 • via Nuitee
H
Hanna • extended_group • us
10
Nice
Pros:

Nice and clean rooms, nice pool and view.

Cons:

My reservation did not include a microwave in the room, and I had to pay an extra daily fee for parking.

2026-05-12 • via Nuitee
S
Shawn • couple • us
5
2026-05-12 • via Nuitee
J
Juan • family_with_children • ec
3
Cons:

Dieron mi reservación a otra persona porque su nombre era igual al mío pero el apellido era distinto, llegué al hotel a las 2am y no tenían mi reserva y no me quisieron ayudar, tuve que comunicarme con booking para poder resolverlo y ellos comunicarse con el hotel. Después cancelaron mi reservación por overbooking y me tocó cancelar nuevamente el costo de la habitación.

2026-05-12 • via Nuitee
S
Sanchez • family_with_children • us
10
2026-05-10 • via Nuitee
C
Camila • couple • ar
7
Excelente ubicación, las instalaciones antiguas
Pros:

Excelente ubicación

Cons:

El aire acondicionado hacía mucho ruido, la pileta no estaba lo suficientemente climatizada al frío que hacía

2026-05-07 • via Nuitee
T
Todd • family_with_children • us
9
2026-05-07 • via Nuitee