Krystal Urban Aeropuerto Ciudad de Mexico

Hotels
8.8 (1206 reviews)
Javier Rojo Gomez, 630 , Mexico City , mx

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Nice food
Cons:
Cleanliness issues
Noisy rooms
Unreliable shuttle service

Categories

Cleanliness
8.01
Several reviews highlighted issues with cleanliness, including a dirty bathroom upon arrival.
Service
9.48
Most reviews praised the friendliness and helpfulness of the staff.
Location
9.52
Close to the airport and convenient for transportation.
Room Quality
8.47
Generally comfortable rooms, but there were reports of noise issues.
Amenities
8.5
Good amenities provided, but shuttle service reliability was questioned.
Value for Money
8.46
Some guests felt the pricing was high for the quality of services received.
Food and Beverage
9.01
Positive remarks about the restaurant and food quality.
Overall Experience
8.98
Despite some issues, most guests had a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:33

Property Description

Convenient Location
Krystal Urban Aeropuerto Ciudad de México is conveniently situated just a short 15-minute drive away from Benito Juarez International Airport, making it an ideal choice for travelers seeking proximity and ease of access.

Modern Amenities
Guests can expect a comfortable stay with free WiFi, a well-equipped gym, and complimentary private parking. The rooms are thoughtfully furnished with cable TV, coffee makers, ironing facilities, and private bathrooms complete with a hairdryer, ensuring a convenient and relaxing experience.

Dining and Business Facilities
Indulge in delicious meals at Restaurant R1, open from 07:00 to 22:00, offering a convenient dining option for guests. Additionally, the hotel boasts a business center, catering to the needs of business travelers looking to stay productive during their stay.

Experience convenience, comfort, and excellent service at Krystal Urban Aeropuerto Ciudad de México. Book your stay now!

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1206 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.98
G
Gerardo Alvarado solo_traveller hn
6
Decepción!
Pros:

El restaurante ofrece buena comida

Cons:

El transporte de conexión al aeropuerto es pésimo, están más lejos de lo que dicen del aeropuerto, no contestan teléfonos, ni correos con solicitudes especiales. Y además están a la par de un bar que ponen música fuerte hasta muy altas horas.

2026-07-04 via Nuitee
J
Jose Arcurso couple br
9
2026-07-04 via Nuitee
A
ARCE solo_traveller mx
10
Pros:

Buen servicio

2026-07-01 via Nuitee
R
Rosalía solo_traveller mx
5
Cons:

Está lejos del aeropuerto aunque pasan por ti para llevarte al hotel, el conductor era muy irresponsable al manejar y manejaba demasiado rápido , en el gimnasio me tocó una situación desagradable con una persona , preferí salirme y no se si era personal del hotel o se hospedaba ahí

2026-07-01 via Nuitee
R
Ramiro Andres couple co
5
Pros:

La comodidad de la habitación

Cons:

Ubicación , no es cerca del aeropuerto

2026-07-01 via Nuitee
S
Sebastian family_with_children fr
9
2026-06-30 via Nuitee
M
Ma Araceli solo_traveller mx
9
2026-06-30 via Nuitee
P
Paris family_with_children mx
10
Pros:

super amables y el servicio excelente, nos llevaron al aeropuerto del hotel sin ningun costo, todo estuvo excelente

2026-06-29 via Nuitee
G
Geronimo Orozco solo_traveller mx
10
Pros:

Me parecio excelente el hotel, mejor de lo que esperaba y la atencion del personal tambien excelente. Me gustó q tuvieran transporte al aeropuerto

2026-06-29 via Nuitee
E
Edisson family_with_children ec
2
Flojo
Cons:

No cumplieron el servicio de traslado al aeropuerto

2026-06-29 via Nuitee
T
Tarango couple mx
9
2026-06-28 via Nuitee
G
Gerardo solo_traveller mx
10
2026-06-28 via Nuitee
H
Hector Fernando solo_traveller us
10
2026-06-26 via Nuitee
F
Fadua family_with_children co
7
2026-06-26 via Nuitee
E
Erich solo_traveller us
8
workable
Pros:

room

Cons:

location

2026-06-26 via Nuitee
J
Juan Pablo family_with_children co
9
Excelente opción cerca al aeropuerto.
Pros:

El servicio de transporte al aeropuerto y la comodidad.

Cons:

Nada

2026-06-25 via Nuitee
L
Leticia family_with_children mx
6
Comodo
Pros:

La sala de espera.

Cons:

Que no hubo mucha variedad en el desayuno, que no se pudo conectar la televisión al Internet.

2026-06-24 via Nuitee
A
Alamilla solo_traveller mx
10
Excelente elección
Pros:

El transporte al evento ida y vuelta.

Cons:

El desayuno buffette, estaba muy sencillo, pero precio accesible

2026-06-24 via Nuitee
D
Dulce Alejandra Xarumi solo_traveller mx
10
Pros:

La atencion, el personal, super comodo

2026-06-23 via Nuitee
S
Sonia solo_traveller co
7
Hotel cerca al aeropuerto Benito Juarez
Pros:

La habitación amplia, el servicio de traslado al aeropuerto

Cons:

Los encargados consulares llamaron al hotel para confirmar la reserva en el momento de hacer la inmigración a México. No hubo respuesta por parte del hotel y nos regresaron a Colombia, perdimos tres días y tuvimos que pagar nuevamente el tiquetes de avión para no perder el partido del mundial de fútbol. Nos vimos muy perjudicados con esta situación. Además de haber pagado por anticipado cinco noches y solo nos hospedamos dos noches.

2026-06-22 via Nuitee