The Norbreck Hotel by Compass Hospitality

Hotels
•
Compass Hospitality
7.3 (2865 reviews)
Castle Road , Scarborough , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast options
Room quality issues

Categories

Cleanliness
6.45
The room was dingy and the bathroom needed maintenance.
Service
8.45
The staff were friendly and happy to assist.
Location
8.95
Great location with fantastic sea views.
Room Quality
6.45
The room had issues with heating and was in need of renovation.
Amenities
6.95
Limited amenities due to certain services being closed.
Value for Money
7.95
Good value given the location but disappointed with the breakfast.
Food and Beverage
5.45
Breakfast was extremely poor and did not meet expectations.
Overall Experience
7.75
While there were several issues, the value and location made it acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:08

Property Description

Beachfront Location
Enjoy stunning views of the beachfront and easy access to nearby attractions such as The Spa Scarborough and Scarborough Castle.

Comfortable Accommodation
Relax in well-equipped rooms with flat-screen TVs and private bathrooms, some offering picturesque sea views.

Delicious Dining Options
Start your day with a continental, vegetarian, or vegan breakfast before exploring popular points of interest like Scarborough Beach and Peasholm Park.

Book now to experience a memorable stay at The Norbreck Hotel by Compass Hospitality.

Important information:

Please note the following Group and long stay Policies:

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking.

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking.

This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per hour.

Location

Guest Reviews

7.3
Based on 2865 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 6.95
Value for Money: 7.95
Food and Beverage: 5.45
Overall Experience: 7.75
W
Wilson • solo_traveller • gb
2
Pros:

Nothing much

Cons:

Very run down not very clean

2026-07-25 • via Nuitee
J
Jonathan • solo_traveller • gb
5
2026-07-25 • via Nuitee
D
Darren • couple • gb
1
Complete and utter nightmare
Pros:

The only thing was the location

Cons:

Everything it was dirty the staff were not very helpful room was disgusting

2026-07-25 • via Nuitee
A
Amanda • couple • gb
2
Unpleasant and not like any of the photos on booking.com
Pros:

We were there for a concert so location was good. Staff were helpful. We did have a seafacing room.

Cons:

The hotel is tired, dated and dirty. We had a sink in our bedroom and not in the bathroom which is very unhygienic. The shower had mould and the extractor fan looked like it had never been cleaned. The carpet was stained and sticky. We paid £160 for one night as there was a concert, but this is a massive rip off as we should not have paid more than £60 for tired dated, dirty hotel.

2026-07-25 • via Nuitee
J
Jim72 • extended_group • gb
3
Not clean
Cons:

Not clean in the bathroom
Floors had not been cleaned
Lamp had stained shade
TV barely worked
Switched on the fan and it sent dust everywhere
Shower banged and pulsed.. it needs fixing

2026-07-25 • via Nuitee
G
Graham • solo_traveller • gb
2
Pros:

Location

Cons:

Room was filthy, dust, previous occupants toiletries left in bathroom, windows filthy, breakfast over cooked and poor quality

2026-07-25 • via Nuitee
L
Lesley • solo_traveller • gb
7
Ok
Pros:

It was neat to OAT
Staff were very friendly and helpful

Cons:

Room 314 was very old and tired. It smelt of scale cigarettes and lots of marks on walks and carpets. Not worth the £176 at all but the bed was clean and comfy and the room served its purpose

2026-07-24 • via Nuitee
A
Allison • solo_traveller • gb
6
Pros:

The hotel was so overpriced £178 for 1 night and then you have to pay to park. The hotel is dated, requires modernisation.

Cons:

The price, the room, no parking

2026-07-24 • via Nuitee
N
Neil • couple • gb
7
2026-07-24 • via Nuitee
A
Amy • couple • gb
4
Basic room, good location
Pros:

The location was great

Cons:

The room was not very clean at all

2026-07-24 • via Nuitee
L
Lisa • couple • gb
7
2026-07-24 • via Nuitee
W
Wendy • couple • gb
6
2026-07-24 • via Nuitee
S
Stephen • couple • gb
4
Very disappointed but the food was nice and the staff were excellent
Pros:

The view was great and easy to get to the hotel

Cons:

You could not see out of the window in the room we were allocated (blown double glazing and very dirty
Paint was hanging from the ceiling in the bathroom
We put the fan on because it was hot to find we got covered in dust which was all around the carpet edge as well.

2026-07-24 • via Nuitee
A
Anthony • solo_traveller • gb
6
Pros:

Staff and location

Cons:

The fact its not had much investment in many years and they charge 2.5 x the normal rate when there is a gig in town. So you have no choice . Shame

2026-07-23 • via Nuitee
J
joanne • couple • gb
6
2026-07-23 • via Nuitee
I
Ian • couple • gb
3
Very disappointed in rooms and what we paid
Pros:

Not a lot

Cons:

It was old and poor decoration. Lots of dirty marks on carpets, dust in all corner of rooms.Very basic and not worth the £150 we were charged.

2026-07-23 • via Nuitee
L
Leanne Morton • solo_traveller • gb
5
Will never go again
Pros:

Comfortable bed but maybe that's because there was a mattress topper on it? Clean sheets.

Cons:

There was thick dust in all corners of the rooms even my 10 year old was disgusted.
Bathroom had dust around the toilet floor and bin and there was damp and leakage marks all on the ceiling and wall above the shower. ALSO, windows were filthy! Barely any milk, sugar for a cup of tea as well. There was no soap in the body wash and shampoo on the wall. I'd forgotten mine :-(

2026-07-23 • via Nuitee
P
Philip • solo_traveller • gb
7
Pros:

Price was good, and room was clean.

Cons:

Communal areas were a bit dated and tired.

2026-07-23 • via Nuitee
L
Lisa • family_with_children • gb
7
Needs a bit of tlc to support lovely location. Plenty of potential!
Pros:

The staff were lovely and friendly. Nice breakfast. Clean room. Great location. Lovely views and nice walk to the beach and the OpenAir Theatre. Lift in property and parking permits to make up for small car park.

Cons:

Could hear other guests, doors slamming etc. Chink of light coming through gap in door. Shower was a bit weird sort of chugging out and making a noise. Curtains were frayed. I think it just needs a bit of updating and for £180 a night it was slightly overpriced in that respect.

2026-07-23 • via Nuitee
K
Kylea • solo_traveller • gb
5
Pros:

Staff was lovely, bed was clean and breakfast was tasty

Cons:

Bathroom was grim, waited to get home before showering, couldn't see out windows because they were dirty, although breakfast was tasty it wasn't worth £12 each

2026-07-23 • via Nuitee