The Highland Hotel by Compass Hospitality

Hotels
•
Compass Hospitality
7.2 (2077 reviews)
Strathpeffer , Strathpeffer , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Dog-friendly
Cons:
Cleanliness issues
Inconsistent food quality
Some maintenance required

Categories

Cleanliness
5.91
The reviews mentioned issues with room cleanliness, including stained walls and a dirty bath.
Service
8.38
The staff were consistently described as friendly, helpful, and professional.
Location
7.92
The location received positive remarks for accessibility and ideal settings for exploring the Highlands.
Room Quality
6.87
Overall room quality is predominantly positive, but some guests reported cold rooms needing maintenance.
Amenities
7.4
Guests appreciated the spacious rooms and the dog-friendly policy but noted some outdated features.
Value for Money
6.86
General sentiments suggest it provides decent value, but some aspects need improvement.
Food and Beverage
6.41
Mixed reviews on food quality with mentions of poor meal experiences and cold food.
Overall Experience
7.88
The overall stay was described as pleasant, with a range of positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:55

Property Description

Luxurious Accommodation and Dining Experience

The Highland Hotel in Strathpeffer offers high-quality rooms with en suite facilities, TV, and tea/coffee amenities. Guests can unwind in the attractive gardens and enjoy live entertainment at the on-site restaurant and bar.

Convenient Amenities and Entertainment

Free parking and Wi-Fi are provided for all guests. The hotel's central location allows easy access to attractions like Glen Ord Distillery and Strathpeffer’s Highland Museum of Childhood. Live entertainment adds to the vibrant atmosphere of the hotel.

Explore the Surrounding Beauty

With Inverness and Loch Ness within driving distance, guests can explore the scenic beauty of the region. Book your stay at The Highland Hotel for a memorable and relaxing experience.

Important information:

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking

This payment is nonrefundable and nontransferable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.2
Based on 2077 reviews
Cleanliness: 5.91
Service: 8.38
Location: 7.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 6.86
Food and Beverage: 6.41
Overall Experience: 7.88
G
GRAHAM • solo_traveller • gb
10
Pros:

Great location

2026-05-31 • via Nuitee
J
Joseph • extended_group • gb
9
2026-05-30 • via Nuitee
N
Nicole • couple • ch
5
Super Zimmer, trotz Halbpension ausswärts gegessen
Pros:

Schönes grosszügiges und neu renoviertes Zimmer

Cons:

Das Nachtessen war schrecklich und es gab ausser Leitungswasser nichts zu drinken. Die Bar scheint schon längere Zeit außer Betrieb zu sein.

2026-05-29 • via Nuitee
R
Robin • solo_traveller • be
6
Pros:

The historic location and the history of the place are something to admire. And the bar staff were very friendly.

Cons:

The room could be a little bit more up to date but it was very clean! and there was the option to connect your netflix to the tv that is also something that is not a given in most of the hotels on the NC500 something else i would like to adress and i don't want to sound like a prick the food could be a little bit more flavourfull. Anyway all in all not a bad stay thanks!

2026-05-28 • via Nuitee
T
Tracy • solo_traveller • gb
10
Pros:

The location, the standard of room and value for money. The staff were very helpful and accommodating.

Cons:

Nothing

2026-05-27 • via Nuitee
R
Robert • extended_group • gb
8
Not happy as I was a tour coach driver for 30 years so know the routine, but might just stay again if really pushed
Pros:

2nd time in 4 days. Like the place and the friendly staff

Cons:

Friday had no bar. Monday night 3 coaches and private guests still no bar. Hotel can’t seem to be able to cope with the 3 coaches loads and private guests specially at meal times. Private guest had to rush into dinning room before the coach parties as they were all booked for 1845/1900. Breakfast a complete sham this time

2026-05-26 • via Nuitee
S
scott • solo_traveller • gb
5
Pros:

good parking for the motorbike

Cons:

no bar open due to technical problems, although we could buy our own and drink in the hotel

2026-05-25 • via Nuitee
A
Alan • family_with_children • gb
1
Would not stay here again
Pros:

Breakfast was ok not much to choose from and had no orange juice

Cons:

Check in was later than should have been, the bar was closed, the pool table was out of order.

2026-05-25 • via Nuitee
Y
Ylva • couple • se
5
Pros:

Välstädat rum

Cons:

Restaurangen var mindre bra. Middagsmaten var definitivt inte värd att äta och frukosten var ok men inte mer än så. Hotellet skulle definitivt behöva en upprustning.

2026-05-24 • via Nuitee
M
Martijn • extended_group • nl
2
Erg, erg, slecht hotel
Pros:

De receptioniste deed echt haar best. Hotel is echter zwaar verouderd en vervallen

Cons:

Springveren die door matrassen heen steken, een balustrade die weggerot is en gewoon gevaarlijk is dus, sanitair dat in Nederland in 1990 al veroudert was

2026-05-24 • via Nuitee
A
Anna • extended_group • se
1
2026-05-24 • via Nuitee
R
Robert • couple • gb
5
Just ok.
Pros:

Location of hotel. Room very good.

Cons:

Bar not open, They said there was an IT issue but I heard it had been closed for a few days. Not enough staff on in the main dining room. Also main course at dinner you could have got in an old folks home.

2026-05-24 • via Nuitee
A
Amanda • solo_traveller • gb
9
Pros:

Our beds and room were comfortable . The staff were very good, and obviously working very hard. Very helpful despite being over stretched. Breakfast was good and good value for money.

Cons:

The bar was closed. It would have been nice to relax in the bar after a long drive.
The walls were thin in the bedroom. We had some chatty ladies next to us who did not seem to need much sleep! My daughter's room however was quiet.

2026-05-24 • via Nuitee
G
Gabriele • couple • de
4
Katastrophe !! Nie wieder !
Pros:

Grundsätzlich ist es ein historisch sehr schönes Hotel !
Und es wäre sehr schade wenn es aufgrund der aktuellen Missstände verloren ginge

Cons:

Es gab zwei Tage lang keinerlei Getränke im Restaurant oder der Bar !! Die Ausreden dafür waren unterschiedlich!? (Wir waren nur zwei Nächte dort)
Das Personal überhaupt nicht motiviert, im Gegenteil eher gelangweilt und überfordert!!!

2026-05-23 • via Nuitee
R
Robert • extended_group • gb
10
Excellent in every way. As a retired coach driver this hotel is great value for money
Pros:

Used this hotel 15 years ago. High standards then. High standards now great thank you

Cons:

N/A

2026-05-23 • via Nuitee
D
David Tattersfield • solo_traveller • gb
1
Pros:

Nothing to redeem this

Cons:

The room was appalling. Tired and old. Dinner menu was 3 choices, one being pizza. Public area had last nights glasses still around. We were booked for 2 nights but left after one. Frankly the worst hotel I've ever experienced. Avoid it.

2026-05-21 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-05-21 • via Nuitee
J
Jörg • solo_traveller • de
9
2026-05-20 • via Nuitee
M
Mark • family_with_children • gb
8
As expected
Pros:

The hotel was very elegant

Cons:

The twin bedded rooms were above the kitchen and smelt of chips

2026-05-20 • via Nuitee
P
Patricia • solo_traveller • gb
7
Pros:

Staff were welcoming and accommodating. One of our party's tv wasn't working and unfortunately, nothing could be done until the following morning - we were leaving then. Therefore, they kindly compensated him for the inconvenience.
Plenty of choice for breakfast.

Cons:

The orthopaedic bed and pillows were not to our liking - that's down to personal choice - as a result, not the best night's sleep.
Evening meals were ok and reasonably priced, but portions were much smaller than expected e.g. 1 fishcake on a bed of mixed leaves for a main meal.

2026-05-20 • via Nuitee