The Portman Ritz-Carlton Shanghai

Hotels
•
The Ritz-Carlton Company, L.L.C
8.9 (600 reviews)
1376 Nanjing Xi Road. , Shanghai , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean rooms
Good food options
Cons:
Outdated room fittings
High prices
Limited amenities access

Categories

Cleanliness
8.65
The rooms were clean and well apportioned, but the presence of outdated fittings and issues like a lack of a coffee machine contribute to a lower score.
Service
9.65
Staff were very helpful and friendly, contributing significantly to the guests' positive experiences.
Location
9.65
Many reviews highlighted the excellent location as a primary positive aspect.
Room Quality
8.15
The rooms are noted as outdated and in need of renovation.
Amenities
8.65
While the hotel has good amenities, some offerings, like the spa access, could be improved.
Value for Money
8.15
Several reviews mentioned dissatisfaction with the pricing in relation to the quality of the accommodations.
Food and Beverage
8.65
The breakfast buffet received positive feedback, though there were some complaints about variety and unavailable items.
Overall Experience
9.65
Despite some negatives, guests generally enjoyed their experience and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:50

Property Description

Luxurious Accommodation and Fine Service
The Portman Ritz-Carlton, Shanghai offers luxurious accommodation with modern Chinese décor and stunning panoramic views of the Shanghai skyline. The attentive service provided ensures a comfortable and memorable stay for all guests.

State-of-the-Art Health Club and Dining Options
Guests can enjoy access to the Ritz-Carlton Fitness Centre, featuring both indoor and outdoor pools, a gym, and spa facilities for ultimate relaxation. Additionally, the hotel boasts two dining options, including Portman’s restaurant serving creatively crafted dishes and the Ritz bar & lounge for classic cocktails in a sophisticated setting.

Ideal Location for Shopping and Sightseeing
Conveniently situated along West Nanjing Road, guests have easy access to shopping, entertainment, and cultural attractions. With nearby subway stations and iconic landmarks like the Bund within a short drive, exploring Shanghai is effortless.

Book your stay at The Portman Ritz-Carlton, Shanghai for a luxurious and convenient experience in the heart of the city.

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 120 per day.

Location

Guest Reviews

8.9
Based on 600 reviews
Cleanliness: 8.65
Service: 9.65
Location: 9.65
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 9.65
B
Brian • couple • us
9
2026-05-30 • via Nuitee
M
María Gilda • couple • ar
10
2026-05-26 • via Nuitee
J
João Miguel • couple • pt
10
2026-05-25 • via Nuitee
I
IAN MICHAEL • couple • au
9
Excellent hotel in a good location on Nanjing Road
Pros:

Room was large and the bed comfy

Cons:

The shower pressure was not strong.

2026-05-23 • via Nuitee
D
Daniel • extended_group • au
7
2026-05-23 • via Nuitee
D
Danial • couple • gb
10
2026-05-21 • via Nuitee
C
Cheng Ming • couple • tw
10
2026-05-19 • via Nuitee
J
Jantina • couple • aw
10
Very nice stay
Pros:

Love the lcocation a lot

Cons:

Only the room could have a better sentence and lightning was a bit outdated

2026-05-18 • via Nuitee
V
Viktoriya • family_with_children • ru
9
2026-05-18 • via Nuitee
S
sanjay • solo_traveller • au
10
Pros:

They made a fuss as it was my birthday which was very sweet. Comfortable large rooms. Excellent pool and gym.

Cons:

More choices for eating

2026-05-16 • via Nuitee
K
Konstantinos • family_with_children • gr
8
Great, but not good enough.
Pros:

Overall feeling of luxury, rich breakfast (although a bit too Chinese oriented), good downtown location, room had a nice view (not spectacular), well equipped gym.

Cons:

The room had two beds, although it was three of us (and we had booked and paid for triple occupancy). When we complained, we were offered a removable bed at 30% of the price. Very disappointing.
The lobby area was too small.
The gym was always too busy and in that regard was too small for the number of hotel guests.
Cleaning service was too persistent, they announced the day before the time they would come and they would just come. It was possible to reschedule, but why hassle the guests that way?

2026-05-15 • via Nuitee
S
Stahhx • solo_traveller • gb
10
2026-05-14 • via Nuitee
J
Jude • solo_traveller • sa
10
Pros:

Location i great so many shops and restaurants downstairs with western food

2026-05-14 • via Nuitee
N
Nicole • couple • ar
9
Beautiful honeymoon stay!
Pros:

We stayed here for our honeymoon and had an amazing experience. They welcomed us with balloons and cakes, which was such a thoughtful and special touch. The hotel is very comfortable, modern, and beautifully designed, and the location is excellent — perfect for exploring the city. Breakfast was absolutely outstanding, truly a 10/10. Everything felt high-quality and carefully curated.

Cons:

The concierge service wasn’t that helpful when we asked for advice. The recommendations were to visit very touristy places without any distinctive features, the same as you could find online.

2026-05-10 • via Nuitee
Y
Yerlan • family_with_children • kz
8
2026-05-06 • via Nuitee
I
ILYAS • solo_traveller • kz
10
Pros:

Good location and view. Breakfast with very good choice.

Cons:

The only not convenient thing is deposit which is blocked and it will take time to return it.

2026-05-06 • via Nuitee
J
Joe • couple • jp
9
2026-05-06 • via Nuitee
N
nada • couple • bh
8
2026-05-04 • via Nuitee
媛 • family_with_children • cn
9
2026-05-04 • via Nuitee
W
Wei • family_with_children • us
10
My favorite hotel
Pros:

Excellent location - very convenient to shops, restaurants, and subway stations; comfortable room with welcome fruit tray and great view; breakfast buffet had a very large selections;

Cons:

None

2026-05-04 • via Nuitee