The Portman Ritz-Carlton Shanghai

Hotels
•
The Ritz-Carlton Company, L.L.C
8.9 (681 reviews)
1376 Nanjing Xi Road. , Shanghai , cn

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean rooms
Good food options
Cons:
Outdated room fittings
High prices
Limited amenities access

Categories

Cleanliness
8.65
The rooms were clean and well apportioned, but the presence of outdated fittings and issues like a lack of a coffee machine contribute to a lower score.
Service
9.65
Staff were very helpful and friendly, contributing significantly to the guests' positive experiences.
Location
9.65
Many reviews highlighted the excellent location as a primary positive aspect.
Room Quality
8.15
The rooms are noted as outdated and in need of renovation.
Amenities
8.65
While the hotel has good amenities, some offerings, like the spa access, could be improved.
Value for Money
8.15
Several reviews mentioned dissatisfaction with the pricing in relation to the quality of the accommodations.
Food and Beverage
8.65
The breakfast buffet received positive feedback, though there were some complaints about variety and unavailable items.
Overall Experience
9.65
Despite some negatives, guests generally enjoyed their experience and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:50

Property Description

Luxurious Accommodation and Fine Service
The Portman Ritz-Carlton, Shanghai offers luxurious accommodation with modern Chinese décor and stunning panoramic views of the Shanghai skyline. The attentive service provided ensures a comfortable and memorable stay for all guests.

State-of-the-Art Health Club and Dining Options
Guests can enjoy access to the Ritz-Carlton Fitness Centre, featuring both indoor and outdoor pools, a gym, and spa facilities for ultimate relaxation. Additionally, the hotel boasts two dining options, including Portman’s restaurant serving creatively crafted dishes and the Ritz bar & lounge for classic cocktails in a sophisticated setting.

Ideal Location for Shopping and Sightseeing
Conveniently situated along West Nanjing Road, guests have easy access to shopping, entertainment, and cultural attractions. With nearby subway stations and iconic landmarks like the Bund within a short drive, exploring Shanghai is effortless.

Book your stay at The Portman Ritz-Carlton, Shanghai for a luxurious and convenient experience in the heart of the city.

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 120 per day.

Location

Guest Reviews

8.9
Based on 681 reviews
Cleanliness: 8.65
Service: 9.65
Location: 9.65
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 9.65
A
Amy • couple • us
8
Pros:

Best location,great service, delicious food

2026-07-24 • via Nuitee
L
Lawrence • extended_group • us
5
Cons:

Room AC was broken during the hottest two days of the years. The room hit 28C during the evening, making it difficult to stay asleep. Requested fix or room change in morning, but they could only provide portable AC in the evening that barely helped. Had to order delivery of fans at 4am. This unfortunately overshadows an otherwise wonderful experience as it messed up both nights of sleep.

2026-07-22 • via Nuitee
S
Snjezana • couple • hr
4
Očekivali smo puno više od ovako luksuznog brenda, kao i vrijednost za plaćeni novac
Pros:

Lokacija je dobra, osoblje ljubszno, udoban krevet

Cons:

Nije nam se svidjeo bazen, interijeru soba i kupaona je potrebna obnova, stropovi su niski i zagušujući. Ništa ne ostavlja dojam luksuza.

2026-07-21 • via Nuitee
N
Nathalie • couple • jp
10
Excellent value for money! Would stay again!
Pros:

Loved the bed!! Best sleep ever! The room temperature was at a constant perfect temperature. And the bathroom - very big, nice marble design and layout!

Cons:

Although probably the best hotel I stayed in in my life I can imagine that the more expensive Ritz Carlton Pudong may have more bells and whistles.

2026-07-21 • via Nuitee
Y
Yasemin • solo_traveller • tr
9
Pros:

Large clean rooms. Hotel has a good ambiance.L, very good breakfast.

Cons:

I left my bags to storage at check out. When i came to pick them up. I saw that they put someone else’s ticket on my luggages. Luckily the other person didn’t get mine by accident. This is an unacceptable mistake. Plus the stuff at the reception are not fluent in English which is surprising in a mega city like Shanghai

2026-07-20 • via Nuitee
U
Uranmaral • extended_group • mn
9
I stayed this hotel 2 nights i would say it was really good, but i sent my bikinis to the laundry and guess what it cost
Pros:

It has a great location but be mindful about the laundry part.

2026-07-19 • via Nuitee
L
Lilly • couple • us
7
2026-07-18 • via Nuitee
G
Goel • extended_group • in
10
2026-07-16 • via Nuitee
P
Palomino • family_with_children • se
10
Underbart
Pros:

Perfekt läge, flott

Cons:

Inget

2026-07-16 • via Nuitee
P
Peter • solo_traveller • de
8
2026-07-14 • via Nuitee
M
Markus • solo_traveller • at
10
2026-07-05 • via Nuitee
L
Lailim • family_with_children • kz
8
Pros:

Value for money

Cons:

The rooms are a bit outdated, carpets with stains, breakfast choice does not change and no non-pork meat choice

2026-07-05 • via Nuitee
N
Natalia • family_with_children • ru
7
Pros:

Удобное расположение

Cons:

Неудобные подушки, ожидали в отели такого уровня более комфортные кровати, при заезде взяли депозит , который не прописан в бронировании, сумма практически половина пооживания, на ресепшене они как будто ее в моменте придумали

2026-07-04 • via Nuitee
Z
Zhanar • couple • kz
8
2026-06-28 • via Nuitee
J
John • couple • ca
10
Exceptional Service!
Pros:

Exceptional Customer Service (in particular Director of Rooms).
Club Lounge Access
Location
Room, albeit a little dated, was very well maintained.

Cons:

Can’t think of anything.

2026-06-28 • via Nuitee
N
Nurbek • solo_traveller • kz
10
2026-06-28 • via Nuitee
A
Anoop • couple • gb
8
Club Lounge staff summarise the friendliness of Shanghai
Pros:

Stan and Yoki from the Club Lounge made my stay special. Highly professional individuals who went out of their way to provide the ultimate customer experience.

Cons:

Hard to criticise

2026-06-27 • via Nuitee
A
Anoop • couple • gb
8
2026-06-27 • via Nuitee
T
Tijana • family_with_children • rs
9
2026-06-26 • via Nuitee
D
Daniel • couple • us
9
2026-06-25 • via Nuitee