Hanoi Emerald Waters Hotel Valley

Hotels
9.5 (4781 reviews)
22 Lò Sũ , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great service
Fantastic location
Cons:
Breakfast variety could be improved
Some rooms lack windows

Categories

Cleanliness
9.45
Most reviews mention the hotel being clean and well-maintained.
Service
9.99
Exceptional service highlighted by multiple guests, particularly Dave and Celine.
Location
9.46
Multiple reviews praised the fantastic location.
Room Quality
9.41
Described as modern, fresh, and comfortable.
Amenities
9.44
Breakfast buffet noted as extensive, though some minor improvements suggested.
Value for Money
9.4
Considered good value for the location and services offered.
Food and Beverage
8.95
Breakfast variety could be better; some suggestions made by guests.
Overall Experience
9.92
Overall positive experiences shared, with high satisfaction among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:31

Property Description

Luxurious Accommodation
Indulge in comfort at Hanoi Emerald Waters Hotel Valley with air-conditioned rooms, flat-screen TVs, and modern amenities for a relaxing stay.

Exceptional Dining Experience
Savor a delicious buffet, à la carte, or continental breakfast each morning at our restaurant and bar, offering a delightful start to your day.

Convenient Location
Explore Hanoi's top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake, all just a stone's throw away from our hotel.

Experience luxury and convenience at Hanoi Emerald Waters Hotel Valley - book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 4781 reviews
Cleanliness: 9.45
Service: 9.99
Location: 9.46
Room Quality: 9.41
Amenities: 9.44
Value for Money: 9.4
Food and Beverage: 8.95
Overall Experience: 9.92
A
Aglaenne • solo_traveller • br
10
Pros:

Excellent stay – highly recommended!

We stayed at Hanoi Emerald Waters Hotel Valley as a family with our 2-year-old son and had a wonderful experience. The location is perfect: within easy reach of the Old Quarter, Hoan Kiem Lake, the Water Puppet Theatre and many of Hanoi's main attractions, which made exploring the city with a small child much easier.

What truly made the difference was the team. Special thanks to the manager, Dave, and to the entire staff – always polite, attentive and genuinely willing to help. We arrived early in the morning after an early-morning flight, tired, and they kindly arranged an early check-in so we could rest right away. With a toddler, that gesture meant a lot. You feel welcomed from the first minute.

We highly recommend this hotel to anyone visiting Hanoi, especially families. Thank you, Dave and team!

Cons:

Nil.

2026-10-31 • via Nuitee
A
Ahuva • family_with_children • il
10
Pros:

החדר שקיבלנו היה ללא חלון אמיתי אלא עם פתח לפיר. הכיור היה בתוך החדר ולא כחלק מהמקלחת.
פרט לזה הכל היה נפלא במלון, נקי ומסודר , צוות מדהים בראשותו של דייב שיצא מגדרו לעזור בכל דרך אפשרית , ארוחת הבוקר היתה מצויינת ( מוגשת במלון מעבר לכביש) , מיקום המלון מעולה.

2026-10-31 • via Nuitee
M
Marjanne • family_with_children • ca
9
Great hotel in Old Hanoi
Pros:

Mr Dave and the staff were very welcoming and helpful. Lovely room, comfortable beds and bottled water. Good shower.

Cons:

Everything was perfect.

2026-10-31 • via Nuitee
J
Jin Sayco • family_with_children • ph
10
Pros:

Location and very attentive staff

2026-10-31 • via Nuitee
D
Daniel • couple • de
10
Pros:

Sehr freundliches und bemühtes Personal. Tolle Lage. Sehr gutes Frühstück und toller Frühstücksraum. Zimmer war sauber.

2026-10-31 • via Nuitee
H
HS • family_with_children • sg
9
Comfortable hotel, great location.
Pros:

The staff were very warm, polite and helpful. Lovely people.

Cons:

I would prefer to have a shower curtain to prevent water from splashing into the toilet area, but it's a minor inconvenience. I would stay here again if returning to Hanoi.

2026-10-30 • via Nuitee
V
Vahit • family_with_children • tr
10
2026-10-30 • via Nuitee
D
Diana • couple • ee
8
Pros:

Nice style and hidden from the main street (quiet nights). Good breakfast across the street

2026-10-30 • via Nuitee
K
Kajy • couple • fr
10
Très bien personnel très gentil je recommande
Pros:

Très bien

2026-10-29 • via Nuitee
L
Lisa • family_with_children • ie
9
Pros:

Lovely, clean welcoming hotel in a fantastic location. The staff where very attentive, friendly and happy to help.
Breakfast was good, as noted by others its served in thier sister hote on the opposite side if the road..

Cons:

We did have a window in the room but closely, over looked the side of another building, no big deal for us but if youre expecting a view, you'd be disappointed.

2026-10-29 • via Nuitee
O
Omkar • family_with_children • in
10
Pros:

We had a wonderful stay at this hotel. The accommodation was clean, comfortable, and well-maintained. The food was delicious, with good taste and quality. The staff was friendly, polite, and helpful throughout our stay. Overall, it was a great experience.

2026-10-29 • via Nuitee
S
Sarit • family_with_children • il
10
2026-10-29 • via Nuitee
O
Omkar • family_with_children • in
10
Pros:

The accommodation was amazing, the food was nice and the rooms were clean.
Staff were polite.
Perfect place to leave for Indians.

2026-10-29 • via Nuitee
A
Ahuva • family_with_children • il
10
2026-10-29 • via Nuitee
M
ming hung • solo_traveller • tw
10
服務人員很親切，都能確實照顧到需求，不管是門口開門的人或是接待處，每個人都會觀察你現在是不是需要協助，入住體驗很棒
Pros:

地點，服務

2026-10-29 • via Nuitee
S
Srinithi • extended_group • sg
9
Pros:

The staff were very kind and accommodating! Service was great!

2026-10-29 • via Nuitee
V
Vinothan • couple • sg
9
Will definitely come back
Pros:

Great location and super friendly and helpful staff

2026-10-28 • via Nuitee
E
Ellen en Ruud • couple • nl
9
Top hotel
Pros:

De ligging is erg goed je zit in het centrum vlak bij het centrale meer, personeel erg vriendelijk, prima kamer alleen geen raam, goede bedden. Ontbijten in hotel aan de overkant en was super goed!!!

2026-10-27 • via Nuitee
P
Purna • extended_group • au
10
Pros:

The room was very clean. Everything is within walking distance including massage, bank, lake, food. Receptionist Dave was very helpful. All the staffs were very friendly. The buffet breakfast was top notch. Overall we had very good experience.

2026-10-26 • via Nuitee
M
Malisha • family_with_children • au
10
2026-10-26 • via Nuitee