Hanoi Emerald Waters Hotel Valley

Hotels
9.5 (4626 reviews)
22 Lò Sũ , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great service
Fantastic location
Cons:
Breakfast variety could be improved
Some rooms lack windows

Categories

Cleanliness
9.45
Most reviews mention the hotel being clean and well-maintained.
Service
9.99
Exceptional service highlighted by multiple guests, particularly Dave and Celine.
Location
9.46
Multiple reviews praised the fantastic location.
Room Quality
9.41
Described as modern, fresh, and comfortable.
Amenities
9.44
Breakfast buffet noted as extensive, though some minor improvements suggested.
Value for Money
9.4
Considered good value for the location and services offered.
Food and Beverage
8.95
Breakfast variety could be better; some suggestions made by guests.
Overall Experience
9.92
Overall positive experiences shared, with high satisfaction among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:31

Property Description

Luxurious Accommodation
Indulge in comfort at Hanoi Emerald Waters Hotel Valley with air-conditioned rooms, flat-screen TVs, and modern amenities for a relaxing stay.

Exceptional Dining Experience
Savor a delicious buffet, à la carte, or continental breakfast each morning at our restaurant and bar, offering a delightful start to your day.

Convenient Location
Explore Hanoi's top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake, all just a stone's throw away from our hotel.

Experience luxury and convenience at Hanoi Emerald Waters Hotel Valley - book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 4626 reviews
Cleanliness: 9.45
Service: 9.99
Location: 9.46
Room Quality: 9.41
Amenities: 9.44
Value for Money: 9.4
Food and Beverage: 8.95
Overall Experience: 9.92
T
Thanh Duc • couple • vn
10
2026-06-27 • via Nuitee
M
maria • solo_traveller • us
10
it was a pleasant experience staying in this hotel
Pros:

excellent location and friendly receptionist

Cons:

nothing

2026-06-26 • via Nuitee
L
Lara • couple • es
8
2026-06-26 • via Nuitee
B
Besgrove • couple • au
10
Pros:

The staff were exceptional and took very good care of us. They facilitated to every need and were extremely polite to us. Perfect stay

2026-06-26 • via Nuitee
J
Jo • family_with_children • ch
10
Exceptional staff
Pros:

We had a wonderful stay at Hanoi Emerald Water Valley hotel. We travelled with a big family group of 9 people including children and elderly, and we were very well taken care of by Mr Dave and his team. Rooms were comfortable and any small issue was promptly taken care of. Although breakfast is located at a nearby hotel during renovation, there's always staff member kindly showing us the way. During Hanoi trip, one of our family members had a health crisis in the early hours and require ambulance service. The situation was handled flawlessly with relatively fast arrival of medical responders and transfer to an English speaking hospital. Mr Dave also kindly organised an alternative hotel as we were due to check out that day. We are very grateful to Mr Dave and the full team for their kindness, thoughtfulness and professionalism!

2026-06-26 • via Nuitee
E
Erika • solo_traveller • hu
10
2026-06-24 • via Nuitee
A
Azeez • solo_traveller • de
1
Pros:

Friendly staff..

Cons:

Small room, very hot, very tiny actually.... Really uncomfortable bed and had no electricity for 1 night... So no AC available...

2026-06-24 • via Nuitee
J
Jahnavi • solo_traveller • in
10
Pros:

Dave and Tu have been exceptionally good hosts. They answered all our questions and it was Lovely.

2026-06-23 • via Nuitee
D
Dayanna • solo_traveller • cr
9
Perfecta ubicación, el staff Amable y muy bien preocupados
Pros:

Perfecta ubicación
Muy amables y serviciales

2026-06-23 • via Nuitee
P
Patryk • couple • es
10
Great hotel for the money, very well located!
Pros:

Great hotel, very good price as well. This is an exceptional hotel for the price. The breakfast was lovely as well!

Cons:

We liked everything

2026-06-23 • via Nuitee
薇音 • couple • tw
10
2026-06-23 • via Nuitee
K
KAZUMA • solo_traveller • jp
10
2026-06-23 • via Nuitee
G
Grant • solo_traveller • us
10
Pros:

Great location, staff and rooms!

2026-06-23 • via Nuitee
S
Syafiq • solo_traveller • my
10
2026-06-22 • via Nuitee
G
GONGWEI • couple • cn
10
很不错，空间也很大
Pros:

挺好的，环境不错

Cons:

无

2026-06-22 • via Nuitee
K
Kwenseog • solo_traveller • kr
10
Pros:

Perpet.

Cons:

Nothing.

2026-06-22 • via Nuitee
S
shengke • couple • cn
10
Pros:

这是我第二次入住，服务一如既往的满分。这是性价比很高的一家酒店。

This is my second time staying at this hotel. The service remains top-notch, and it’s great value for the price.

2026-06-22 • via Nuitee
K
Kwenseog • solo_traveller • kr
10
Pros:

Perfect!

Cons:

Notthing

2026-06-22 • via Nuitee
T
Tina • couple • us
10
Pros:

Great location and the staff was extremely friendly. Room was very comfortable as well. We very much enjoyed our stay here

2026-06-22 • via Nuitee
P
Peter • family_with_children • au
10
the hotel and staff was the highlight of our trip
Pros:

The location and the friendly staff. They were super accomodating and always there when in need of help

Cons:

nothing.

2026-06-22 • via Nuitee