Hanoi Emerald Waters Hotel Valley

Hotels
9.5 (4781 reviews)
22 Lò Sũ , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great service
Fantastic location
Cons:
Breakfast variety could be improved
Some rooms lack windows

Categories

Cleanliness
9.45
Most reviews mention the hotel being clean and well-maintained.
Service
9.99
Exceptional service highlighted by multiple guests, particularly Dave and Celine.
Location
9.46
Multiple reviews praised the fantastic location.
Room Quality
9.41
Described as modern, fresh, and comfortable.
Amenities
9.44
Breakfast buffet noted as extensive, though some minor improvements suggested.
Value for Money
9.4
Considered good value for the location and services offered.
Food and Beverage
8.95
Breakfast variety could be better; some suggestions made by guests.
Overall Experience
9.92
Overall positive experiences shared, with high satisfaction among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:31

Property Description

Luxurious Accommodation
Indulge in comfort at Hanoi Emerald Waters Hotel Valley with air-conditioned rooms, flat-screen TVs, and modern amenities for a relaxing stay.

Exceptional Dining Experience
Savor a delicious buffet, à la carte, or continental breakfast each morning at our restaurant and bar, offering a delightful start to your day.

Convenient Location
Explore Hanoi's top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake, all just a stone's throw away from our hotel.

Experience luxury and convenience at Hanoi Emerald Waters Hotel Valley - book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 4781 reviews
Cleanliness: 9.45
Service: 9.99
Location: 9.46
Room Quality: 9.41
Amenities: 9.44
Value for Money: 9.4
Food and Beverage: 8.95
Overall Experience: 9.92
M
Mari Tere • solo_traveller • es
10
2026-09-19 • via Nuitee
M
Muhammad Ameen • couple • za
9
Good value for money, nice and clean
Pros:

Very friendly staff and conveniently located

2026-09-19 • via Nuitee
M
Mari Tere • solo_traveller • es
10
2026-09-19 • via Nuitee
R
Robert • couple • nl
9
Keurig hotel op een goede plek in het oude City center
Pros:

Personeel is buitengewoon vriendelijk en behulpzaam.

Cons:

Er is geen daglicht in de kamer

2026-09-19 • via Nuitee
S
Salma • solo_traveller • il
9
2026-09-18 • via Nuitee
A
Ashleigh • solo_traveller • au
8
2026-09-18 • via Nuitee
A
Adel • couple • sa
10
2026-09-17 • via Nuitee
W
William • couple • fr
9
Pros:

The staff was really nice and helpful!

Cons:

I did not understand that we would not have a window (there is a small window opening on walls).

2026-09-17 • via Nuitee
S
SHU YUAN • solo_traveller • tw
7
床很舒服! 隔音不佳!廁所太小(沒有洗澡的遮簾)!熱水忽冷忽熱及出水水壓太小!
Pros:

地理位置不錯!

Cons:

早餐地點太遠~早餐不使用退費太少與加購早餐費用差異太大! 飯店出入口不顯眼(在狹窄巷內,棟與棟間的中間狹縫,可增加閃燈或是照明度更加顯眼飯店位置入口!)

2026-09-17 • via Nuitee
C
Charitha • solo_traveller • ae
7
2026-09-16 • via Nuitee
M
Ma'ruf • solo_traveller • id
10
Pros:

I didn't expect the hotel to be located in an alley but it's an amazing hotel nevertheless. I was confused at first on which way to enter the hotel but the staff immediately picked me up. The staffs are great and helpful, the food was also tasty, and the hotel location also quite strategic. They also provide airport transport with really flexible time.

2026-09-16 • via Nuitee
R
Ryota • couple • jp
10
2026-09-16 • via Nuitee
F
Francisco javier • couple • es
10
Pros:

Desayuno espectacular y alojamiento un 10
Cerca de todo y el personal muy atento

2026-09-15 • via Nuitee
N
Nikka • couple • ph
10
2026-09-15 • via Nuitee
T
Tom • couple • il
8
2026-09-15 • via Nuitee
A
Aaron • solo_traveller • jp
8
The service was excellent with a special mention to Dave who achieved the difficult combination of being both friendly a
Pros:

Great location

Cons:

All good

2026-09-15 • via Nuitee
Q
QIXIANG • couple • us
9
2026-09-15 • via Nuitee
L
Lili • extended_group • us
9
A great place to stay in a great location
Pros:

The staff were amazing…so friendly and professional and willing to go the extra mile for you

Cons:

The only slight issue was the room size was a little small . There were no extra seats for sitting

2026-09-14 • via Nuitee
F
Francisco javier • couple • es
10
2026-09-14 • via Nuitee
R
Richard • couple • au
10
Pros:

Location was awesome and the staff were friendly

2026-09-13 • via Nuitee