Bournemouth Carlton Hotel By Sunday

Hotels
•
Sunday
7.4 (2277 reviews)
East Over Cliff , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Room quality issues
Cleanliness concerns
Limited food options

Categories

Cleanliness
6.86
Some reviews mentioned dirty windows and unvacuumed carpets.
Service
8.33
Multiple reviews highlight friendly and helpful staff.
Location
8.87
Location received consistent praise as great and convenient.
Room Quality
6.32
Rooms noted as tired and in need of updates; some were clean but basic.
Amenities
7.35
Amenities like pool and gym were enjoyed, but some areas need repair.
Value for Money
6.81
Some reviews suggested prices could be lower given the state of the hotel.
Food and Beverage
7.86
Breakfast received mixed reviews but overall decent.
Overall Experience
6.83
Overall experience varied; solid location and staff, but room conditions impacted ratings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:58

Property Description

Stunning Sea Views and Leisure Club
Experience breathtaking sea views and relax in the leisure club with an outdoor swimming pool and bar. The perfect setting for unwinding and enjoying the coastal beauty.

Elegant Rooms with Modern Amenities
Stay in bright rooms with free WiFi, flat-screen TVs, and tea/coffee facilities. Many rooms offer balcony views of Bournemouth Bay, creating a comfortable and convenient stay.

Fine Dining and Full English Breakfast
Indulge in modern British cuisine at Fredrick's Restaurant, complemented by classic cocktails in the spacious bar. Start your day with a delicious full English breakfast before exploring the nearby beach and attractions.

Book now for a delightful stay at Bournemouth Carlton; Best Western Signature Collection.

Important information:

For advance purchase rates and 2-night getaway rates:
The credit card you have reserved and paid for this reservation with will need to be shown on arrival at the hotel. Failure to provide this could result in your reservation being canceled if you are not able to provide an alternative method of payment.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 20 per day.

Location

Guest Reviews

7.4
Based on 2277 reviews
Cleanliness: 6.86
Service: 8.33
Location: 8.87
Room Quality: 6.32
Amenities: 7.35
Value for Money: 6.81
Food and Beverage: 7.86
Overall Experience: 6.83
N
Nicola • family_with_children • gb
7
We had a good stay
Pros:

Breakfast good, hotel clean, staff were very good especially barman

Cons:

All needs updating, fridge in room and air conditioning

2026-07-17 • via Nuitee
N
Neil • solo_traveller • gb
8
2026-07-17 • via Nuitee
N
Neil • extended_group • gb
7
2026-07-17 • via Nuitee
S
Sheila • extended_group • gb
7
Very good location, pool area good although surprised it closed @ 5 when we were still there in sun
Pros:

Room comfortable, lovely view but maybe a bit soulless. Receptionist very helpful

Cons:

Room could have been a bit more homely. Pool should remain open after 5 in the summer

2026-07-16 • via Nuitee
A
Anne • solo_traveller • dk
7
Pros:

Det var lækkert med pool.

Cons:

Smukt sted, men lidt slidt.

2026-07-15 • via Nuitee
P
Paul • solo_traveller • gb
6
Pros:

Quiet location

Cons:

Booked a seaview room , double glazed unit in one of the windows misted
Windows only open an inch, room was too hot and the fan just blew the hot air around
Built in aircon useless.

2026-07-15 • via Nuitee
K
Kirstin • family_with_children • gb
7
2026-07-14 • via Nuitee
M
MRevitt • couple • gb
5
Buyer beware, Bournemouth is not what it once was
Pros:

The location is good and the rooms are clean

Cons:

The biggest issue for me was the aftercare. Several months after my stay, I received a parking charge notice alleging that I had overstayed. However, I left when I checked out, so I do not understand how an overstay could have occurred. By that point I no longer had my parking receipt to dispute it. The notice alleged an overstay rather than non-payment, which suggests my payment had been recorded. This experience prompted me to leave this review. I would advise future guests to keep all parking receipts in case they are needed later.

As for the hotel itself, this used to be a five-star hotel, but in my opinion it no longer lives up to that standard. It was clean, tidy and comfortable, but the property is looking tired and, considering the price charged, I did not feel it offered good value for money.

Guests should also be aware that some nearby hotels are currently being used to accommodate asylum seekers. During my stay, I found groups congregating outside and, when walking into Bournemouth, I found the atmosphere intimidating. Others may have a different experience, but it did affect our enjoyment of the stay.

2026-07-14 • via Nuitee
P
Petronela • solo_traveller • gb
10
Pros:

Staff,facilities, location

2026-07-14 • via Nuitee
M
Matthew • family_with_children • gb
8
Love this hotel but can do better
Pros:

The hotel is great just felt it needed someone to tidy the pool area Saturday afternoon just seemed needed someone one of authority to organise this

Cons:

As above

2026-07-14 • via Nuitee
J
Joanne • solo_traveller • gb
1
Ruined 2 night weekend
Pros:

The pool area was nice. There was a blond guy working the bar on Sunday night, he was lovely.

Cons:

We were able to check-in from 4pm. So we left our luggage and went to a beach bar for our son-in-laws surprise 30th birthday. There were approx 25 of us. Within minutes the other parties were getting calls from booking.com asking if they'd like to book a room for £300 even though they already had a room booked and prepaid. Everyone then started to panic that they would have nowhere to stay. So we had a booking til 4 then all of us went to the hotel. My husband and I were ok. But we had 2 pregnant woman with no rooms and several others. So as you can imagine, our daughter was stressing and it totally ruined the saturday night.

The reception staff weren't helpful at all. We ended up being able to get 6 rooms out of 10. All 10 had been prebooked months ago. We were all supposed to stay Saturday and Sunday. However the pregnant lady and 3 other couples ended up having to sleep on people's floors. They were so i comfortable. So much so that they all went home a day early so the Sunday was also ruined. Those that were left tried to have the best time but both nights were ruined. Our room was also boiling room 124. It was very tired and needed a refurb.
Weve been to Bournemouth and booked through booking.com loads of times but this has really put us off. The pool couldve done with a really.good clean too

2026-07-13 • via Nuitee
B
Bulent • family_with_children • gb
1
2026-07-13 • via Nuitee
S
Sarah • extended_group • gb
10
Great location, lovely room and lovely staff
Pros:

Our room was excellent, large with fantastic sea view and air con. Nice bedding and towels. The staff were all very pleasant

Cons:

Disabled access wasn’t so great with a long wait to get someone to help with the disabled lift to get the mobility scooter up from entry level to the facilities and a long wait to get the key to the disabled loo.

2026-07-13 • via Nuitee
B
Barry • couple • gb
8
2026-07-13 • via Nuitee
L
Leandro • solo_traveller • br
9
Amazing staff!
Pros:

Super well located spot, with perfect staff. Every one of them made me feel like home, specially Amy, who was really lovely and helpul with all my doubts about the city. Many thanks!

2026-07-12 • via Nuitee
G
Greta • family_with_children • gb
5
good location but cost per night really too expensive and requires improvement or price change.
Pros:

The location was convenient. we had nice time at the swimming pool.

Cons:

The room was very hot when arrived, open windows but just brought more heat in. The fans were working poorly, as barely could feel the wind. As a result the sleep with young kids was difficult.
price £250 per night, but room facilities just didn’t meet up the price charged.
Shower was either really boiling hot or too cold - hard to find right temperature and flushing the toilet was not working properly.
Breakfast range and quality didn’t meet expectations and food was not well prepared.

2026-07-12 • via Nuitee
J
Judy • solo_traveller • gb
6
Pros:

The swimming pool is lovely

Cons:

The bedroom was very hot. No air-conditioning, just a useless fan

2026-07-12 • via Nuitee
L
Lukasz • solo_traveller • gb
9
Pros:

Staff, swimming pool, breakfast, space in a room and bathroom, easy access from the carpark

2026-07-11 • via Nuitee
M
Mihaela • solo_traveller • gb
10
2026-07-11 • via Nuitee
D
Dariusz • solo_traveller • pl
10
Pros:

Dobry angielskei śniadanko

Cons:

Przez całą noc słychać odgłos pracującego na zewnątrz agregatu prądotwórczego.

2026-07-11 • via Nuitee