Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Unclean rooms
Maintenance issues
Limited amenities

Categories

Cleanliness
6.41
Mixed reviews highlight issues like unclean rooms and maintenance needs.
Service
8.38
Many reviews praise the attentive and friendly staff.
Location
8.42
Frequent mentions of great location near malls and convenient access.
Room Quality
6.87
Some complaints about maintenance and amenities, but generally satisfactory.
Amenities
6.4
Feedback indicates lacking features like microwaves and hot water.
Value for Money
6.86
Perceived higher costs against expectations for hotel standards.
Food and Beverage
7.41
Breakfast praised, but some comments on limited meal options.
Overall Experience
6.88
General satisfaction with some significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 04:43

Property Description

Luxurious Accommodation
Grand Palace Hotel Lusaka offers 5-star accommodation with free WiFi and a 24-hour front desk. The rooms are elegantly designed to provide guests with a comfortable and luxurious stay during their visit to Lusaka.

Convenient Location
Located just a short distance from popular attractions like Lusaka Golf Club and Lusaka National Museum, guests can easily explore the city while staying at the hotel. With free private parking available for guests who drive, convenience is at the forefront of the hotel's offerings.

Relaxation and Recreation
Guests can unwind at the hotel's bar or visit nearby attractions like Chilanga Golf Club and Munda Wanga Botanical Garden. Whether you're in Lusaka for business or leisure, Grand Palace Hotel Lusaka provides the perfect retreat for a memorable stay.

Book your stay at Grand Palace Hotel Lusaka now and experience luxury and convenience in the heart of the city.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.2
Based on 226 reviews
Cleanliness: 6.41
Service: 8.38
Location: 8.42
Room Quality: 6.87
Amenities: 6.4
Value for Money: 6.86
Food and Beverage: 7.41
Overall Experience: 6.88
P
Philip • couple • gb
8
Excellent facility and Staff hospital is great
Pros:

Great location and very clean. Staff were very friendly and helpful.

Cons:

Restaurant should be kept opened for longer into the night and check-out time should be 11:00 instead of 10:00 to allow guests who arrived very late to have a bit of sleep in the morning without having to rush out to breakfast and check-out.

2026-05-16 • via Nuitee
R
Robert • extended_group • zm
7
It fair good, Breakfast was veyr good.
Pros:

Facility is very good but luck attention to detail in the rooms and some fittings needs improvements.

Cons:

No spoons , 1 towel for a twin room and wifi need improvement.

2026-05-14 • via Nuitee
T
Tikhala • extended_group • mw
7
Good staff, improve on cleanliness
Pros:

The location was ideal.

Great staff on out day in
Thando did an awesome stage at the entrance

Cons:

The room was not clean
Shower, and sink were not cleaned

The bed sheet given had a hole in it

2026-05-10 • via Nuitee
S
Simasiku • solo_traveller • ca
9
Pros:

Very clean and staff were friendly and responsive

Cons:

Nothing really...all good

2026-05-09 • via Nuitee
A
Agyapong • solo_traveller • zm
10
My stay was fulfilling
Pros:

The breakfast was good

Cons:

Limited varieties for breakfast.

2026-05-08 • via Nuitee
P
Phelile • couple • zm
9
2026-05-08 • via Nuitee
P
Plaxedes • couple • zw
1
The worst experience ever!
Pros:

Honestly speaking there' s nothing to like about this hotel

Cons:

This was the worst 3 nights experience ever, first & foremost the room was stuffy, the phone extension wasn't working, the air con kept dripping water nonstop, the bar fridge was dirty inside, the safe wasnt working, our bedding was not changed, even after making numerous complaints about the safe not working, NOTHING was done. Generally the hotel should not be a 4 star at all

2026-05-04 • via Nuitee
D
Darja • solo_traveller • cz
10
2026-05-04 • via Nuitee
J
Jack • solo_traveller • zm
10
2026-05-04 • via Nuitee
N
Nigel • solo_traveller • zw
9
2026-05-03 • via Nuitee
U
Uros • couple • ae
9
2026-05-03 • via Nuitee
M
Moyle • solo_traveller • za
8
I enjoyed my stay at The Grand Palace Hotel - but the shower was a real disappointment.
Pros:

The overall experience was fantastic. The visual appeal of the Grand Palace Hotel grabs your attention and doesn't disappoint once inside either. Luxurious, comfortable and conveniently situated. The rooms are large and welcoming with quality finishes. The breakfast was decent enough, but I did not like that there was no yogurt, and there was a very small variety of fruit. Good value for money I would say.

Cons:

The only thing at the Grand Palace Hotel that is NOT grand .... is the shower. When considering the size of the room, and the size of the bathroom - the shower is a massive disappointment. It is quite literally the smallest shower I have ever had to shower in. The hot water - which only got warm - only lasted a minute or two, the balance of my shower was with cold water. Considering the grandeur of the hotel, it is disappointing that there was no good coffee machine - but only instant coffee available.

2026-05-01 • via Nuitee
M
Mwenya Doyle • solo_traveller • zm
6
I hope for much more than i experienced
Pros:

Location

Cons:

The attitude of the staff

2026-04-29 • via Nuitee
P
Pascual • family_with_children • zm
7
Pros:

the location is ver good, restaurant, food, all is good.

Cons:

the bathroom is small and the balcony of the room was dirty and old

2026-04-29 • via Nuitee
A
Arjenique • solo_traveller • zw
3
2026-04-21 • via Nuitee
T
Twty • couple • zw
4
Its was ok
Pros:

The stuff was ok kudos to emelda she always makes you want to come again and see her smile Thabo a great host as well general the stuff is welcoming and very helpful when u need anything

Cons:

We moved 2 rooms but the sewage smell was heavy in both rooms and the water is just luke warm

2026-04-07 • via Nuitee
W
Warren Jacobus • couple • za
9
2026-04-06 • via Nuitee
J
Jem • solo_traveller • gb
8
It was a well located hotel with staff who provided a warm welcome and assistance when needed
Pros:

The location was excellent an the staff were very attentive and helpful.

Cons:

The swimming pool was not great but the gym was excellent.

2026-03-31 • via Nuitee
E
Ene • couple • ng
6
Was a fine stay
Pros:

Generally comfortable

Cons:

The bathroom sink needed plumbing works done

2026-03-20 • via Nuitee
D
Dagernäs • extended_group • se
8
Rent och fräscht
Pros:

Trevlig personal och bra läge,

2026-03-16 • via Nuitee