Hacienda Del Caribe Hotel

Hotels
8.3 (459 reviews)
Calle 2 Norte Entre 5ta y 10ma Avenida , Playa del Carmen , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly staff
Great location
Good value for money
Cons:
No parking
Noise issues
Uncomfortable pillows
Odors from nearby restaurant

Categories

Cleanliness
8.59
Overall clean and well-maintained, noted positively in reviews.
Service
8.06
Mixed feedback; some positive mentions of staff friendliness, but also negative experiences reported.
Location
8.6
Conveniently located close to the beach and bus station, though with parking challenges.
Room Quality
8.05
Rooms generally well-received, but mentioned noise issues and uncomfortable pillows.
Amenities
8.58
No specific amenities mentioned; overall perception is positive.
Value for Money
8.54
Good value for the price, especially considering location.
Food and Beverage
7.59
Negative remarks about food odors from nearby restaurant; limited dining options.
Overall Experience
8.36
General satisfaction with the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:14

Property Description

Beach Proximity and Outdoor Pool - Located just 2 blocks from the beach, Hacienda Del Caribe offers a perfect blend of relaxation and adventure with its outdoor pool and easy access to the beach for guests to soak up the sun.

Rustic Mexican-style Architecture - Experience the charm of Mexico in every corner of the hotel as guest rooms showcase rustic Mexican-style architecture, adorned with artwork and paintings reminiscent of the renowned Diego Rivera, offering a unique and cultural stay.

Convenient Location and Cultural Experience - Situated a mere 5 minutes from the ferry dock and a stone's throw away from the vibrant 5th Avenue, guests can explore the local attractions easily. Additionally, with Tulum's ruins just a short drive away, Hacienda Del Caribe provides a convenient and enriching stay. Book now for an unforgettable Mexican getaway at Hacienda Del Caribe!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 459 reviews
Cleanliness: 8.59
Service: 8.06
Location: 8.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.36
S
Serrano • solo_traveller • mx
10
Pros:

Me gusto mucho que estuviera céntrico y la atención del personal

Cons:

Que habia hormigas ):

2026-07-06 • via Nuitee
C
Carole • couple • mx
7
Good place for a quick stay in the heart of Playa del Carmen
Pros:

The location was great.

Cons:

The rooms had a bit of a musty smell, but the staff brought a humidifier in to reduce the odor

2026-07-04 • via Nuitee
R
Rafael • solo_traveller • mx
7
Hospedaje Económico
Pros:

Lo que más me gustó, fue la cercanía al ADO, ya que tomé el autobús desde el aeropuerto, y solo tuve que caminar unos cuantos pasos para llegar al hotel.

Cons:

No me gustó el olor en la habitación. Al abrir la puerta, tenía un olor a insecticida, drenaje o encerrado (no supe identificar el olor). Ya una vez dentro de la habitación, pasa desapercibido.

La habitación es muy sencilla y se ve algo vieja.

El personal podría ser un poquito más amable.

2026-07-04 • via Nuitee
C
Carmela • family_with_children • ch
8
Pros:

Proche du centre, aspect traditionnel

Cons:

Attention, les weekend, il y a une discothèque avec la musique à fond jusqu’à 3h du matin juste à coté.
Très petite piscine.

2026-07-02 • via Nuitee
M
Marcela Monica • couple • ar
8
Muy bien hotel para estadia corta
Pros:

La ubicacion es excelente, en pleno centro de Playa del Carmen y a 200 metros de la terminal de micros.
Voy siempre para estadia de 1 noche. Luego al otro dia me traslado bien temprano a mi hotel all inclusive

2026-07-01 • via Nuitee
E
ERENDIRA • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Olía mal por las noches

2026-06-30 • via Nuitee
E
ERENDIRA • solo_traveller • mx
8
Cons:

Olía muy mal por la noche al grado de despertarme

2026-06-30 • via Nuitee
A
Alejandro • solo_traveller • mx
1
2026-06-30 • via Nuitee
M
maria • solo_traveller • it
8
2026-06-28 • via Nuitee
L
Luz Dionny • solo_traveller • co
7
Cons:

Las habitaciones olían mucho a humedad, el joven de la recepción nos dió la opción de elegir, sin embargo el olor es muy fuerte.

2026-06-20 • via Nuitee
A
Alexis • solo_traveller • ro
10
Pros:

Everything

2026-06-16 • via Nuitee
E
Edgar • extended_group • co
10
Recomendado
Pros:

Todo estuvo perfecto

Cons:

No entiendo porque ponen malas calificaciones, calidad precio es perfecto
Ubicación
Limpio
Atención excelente

2026-06-15 • via Nuitee
J
Jorge Enrique • solo_traveller • mx
9
Pros:

Muy acogedor muy buen trato

Cons:

No tenga estacionamiento

2026-06-07 • via Nuitee
D
Daniela • solo_traveller • mx
10
Pros:

El personal es muy amable y nos apoyaron en todo momento en nuestra estancia

Cons:

La tele no funcionaba

2026-05-31 • via Nuitee
A
andrea • solo_traveller • it
8
Pros:

Vicinissima alla 5’ pulito sicuro avevo letto che non c’era internet .. funziona perfettamente anche in camera ..avevo letto che mancava l’acqua calda nella doccia ..acqua calda per ogni doccia fatta ..in più un giorno mi sono dimenticato di chiudere la cassaforte e al mio rientro non era stato toccato nulla dallla signora Ra delle pulizie ..venite tranquillamente

2026-04-10 • via Nuitee
K
Karin • family_with_children • ch
10
Pros:

Parfait

2026-04-05 • via Nuitee
C
Catherine • couple • be
10
2026-04-05 • via Nuitee
M
Matias • couple • ar
3
Pros:

La ubicacion es excelente, esta muy cerca de la terminal de autobus ADO, cerca de la 5ta Avda y de la playa. A pesar de estar en una zona muy centrica no pareció ruidoso, aclaro que solo estuvimos 1 noche. Los servicios de la habitacion bien aunque no habia mas que 2 botellitas de agua.

Cons:

Muy antiguo, es como se ve en las fotos pero cuando estas ahi parece mas antiguo aun, poco iluminado, con olor a humedad en general. La verdad que nose si volveriamos. Fue solo por 1 noche y creo que con eso alcanzo.

2026-03-31 • via Nuitee
S
Simon • couple • de
9
Super Preis Leistung und Lage für 2 Nächte
Pros:

Gutes Hotel für einen Kurzaufenthalt. Zimmer war sauber, Bett bequem und das Personal freundlich. Lage ist praktisch, da Strand/Restaurants/ ADO Bus etc. in der Nähe. Insgesamt gutes Preis-Leistungs-Verhältnis, ich würde wieder hier übernachten.

Cons:

Einziger Nachteil war dass es etwas muffig war im Zimmer, da das Hotel in die Jahre gekommen ist.
Ist für mich aber bei den Lufttemperaturen auch kein Wunder, an das Hotel nur bedingt etwas dafür.

2026-03-30 • via Nuitee
J
José Antonio • family_with_children • mx
10
Pros:

Hubicacion

Cons:

Todo bien

2026-03-29 • via Nuitee