Avani Central Hanoi Hotel

Hotels
9.7 (819 reviews)
22 Quan Su, Hoan Kiem , Hanoi , vn

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Central location
Clean and well-kept rooms
Good amenities
Cons:
Inconsistent cleanliness
Noise issues in certain rooms

Categories

Cleanliness
9.04
There was a cockroach in the bathroom and inconsistent cleanliness noted in some reviews.
Service
10
Most reviews highlight friendly and helpful staff, showing excellent service.
Location
10
The hotel is centrally located, making it convenient for guests.
Room Quality
10
Many reviews mention well-equipped, clean, and comfortable rooms.
Amenities
9.51
Facilities mentioned as modern and adequate.
Value for Money
10
Multiple guests appreciated the reasonable prices for the quality provided.
Food and Beverage
9.05
Breakfast options could be improved but generally well-prepared.
Overall Experience
10
Overall satisfaction with the hotel and positive experiences shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:11

Property Description

Luxurious Accommodations
Avani Central Hanoi Hotel offers stylish rooms with modern amenities, including flat-screen TVs and private bathrooms.

Exceptional Dining Experience
Guests can indulge in a variety of culinary delights at the hotel's restaurant, serving a fusion of American, British, French, and Asian cuisine.

Convenient Location
Located in the heart of Hanoi, guests can easily access popular attractions such as St. Joseph Cathedral and Ha Noi Railway station.

To experience luxury and convenience in the vibrant city of Hanoi, book your stay at Avani Central Hanoi Hotel now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

9.7
Based on 819 reviews
Cleanliness: 9.04
Service: 10
Location: 10
Room Quality: 10
Amenities: 9.51
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
A
Angus family_with_children gb
8
2026-07-23 via Nuitee
A
Andrew couple us
10
We couldn't have asked for a better place to stay
Pros:

The hotel offers a perfect balance of comfort, convenience, and value. Every member of the staff was friendly, attentive, and always willing to help. The room provided a relaxing space to unwind, and the powerful shower was honestly one of the best we've ever used while traveling. We would definitely return on our next visit.

2026-07-21 via Nuitee
L
Lara couple gb
10
Overall, it was an outstanding combination of comfort, convenience, and great value.
Pros:

Traveling with friends was a wonderful experience, and this hotel played a big part in making it memorable. Every day we returned to a perfectly clean and comfortable room that felt like a relaxing retreat after hours of exploring. The staff were incredibly helpful, arranging excellent tours at prices that were better than we found elsewhere. The location was another major highlight, allowing us to walk almost everywhere we wanted to go and fully enjoy the city's atmosphere without relying on transport.

2026-07-20 via Nuitee
J
Jay couple gb
10
Pros:

One of the biggest reasons we enjoyed our stay so much was the amazing staff. They were always attentive, professional, and eager to help in any way possible. Whether helping us with luggage, opening doors, or offering umbrellas during unexpected rain, every gesture showed genuine care. Ann made an especially lasting impression with her warmth and kindness. She even remembered our names, making us feel truly welcomed throughout our visit. We would not hesitate to recommend this hotel to friends and family.

2026-07-20 via Nuitee
L
Lauren extended_group gb
10
I would happily recommend this hotel to anyone visiting Hanoi
Pros:

It was wonderful to find such a peaceful place right in the middle of Hanoi's vibrant Old Quarter. Despite being surrounded by busy streets, the hotel offered a quiet and relaxing atmosphere. The staff were incredibly welcoming and always greeted us with genuine smiles. They were happy to help with everything from local recommendations to travel arrangements, making our stay smooth and enjoyable.

2026-07-17 via Nuitee
A
Alan solo_traveller si
7
2026-07-16 via Nuitee
D
Declan extended_group gb
10
I had an amazing experience staying here
Pros:

The hotel itself is relaxing, comfortable, and beautifully maintained, making it easy to unwind after a day of exploring Hanoi. Catherine was absolutely outstanding throughout my stay. She provided thoughtful recommendations, answered every question patiently, and always made sure everything was going well. Her warm personality and genuine care made me feel incredibly welcome. It's rare to receive service that feels so personal, and it made this hotel stand out from many others.

2026-07-16 via Nuitee
D
Dimitri extended_group de
1
Irreführende Zimmerbeschreibung, unbenutzbarer Balkon und unerträglicher Lärm – rausgeworfenes Geld.
Pros:

Leider können wir nichts Positives über unseren Aufenthalt berichten.

Cons:

Absolut enttäuschend und für uns eine der schlechtesten Hotelerfahrungen überhaupt.

Wir haben bewusst eine Familiensuite mit Balkon und Straßenblick gebucht und genau dafür bezahlt. Stattdessen bekamen wir einen winzigen Balkon mit Blick auf eine graue Betonwand in einem engen, geschlossenen Schacht. Von einem Straßenblick war absolut nichts zu sehen. Das entspricht eindeutig nicht der Zimmerbeschreibung und ist für uns irreführende Werbung.

Direkt vor unserem Fenster und Balkon befanden sich mehrere Außengeräte der Klimaanlage. Diese liefen ununterbrochen Tag und Nacht und verursachten einen extrem lauten Lärm. Da die Fenster uralt sind und überhaupt nicht schallisolieren, war an Schlaf nicht zu denken.

Besonders ärgerlich war, dass wir am nächsten Tag eine lange Heimreise vor uns hatten und dieses Hotel extra gebucht hatten, um uns vor der Abreise noch einmal richtig auszuruhen. Statt Erholung verbrachten wir eine schlaflose Nacht.

Hinzu kommt, dass der Bereich direkt vor unserer Zimmertür ständig mit fremden Koffern, Wäschewagen und anderen Gegenständen vollgestellt war. Es wirkte eher wie ein Abstellraum als wie der Flur eines Hotels. Das hinterließ einen ungepflegten und unprofessionellen Eindruck.

Für dieses Zimmer Geld zu verlangen, ist aus unserer Sicht eine Frechheit. Das Preis-Leistungs-Verhältnis ist katastrophal. Wir fühlen uns getäuscht und können dieses Hotel auf keinen Fall weiterempfehlen. Für uns war das leider rausgeworfenes Geld.

2026-07-16 via Nuitee
K
Kimberly extended_group us
10
Pros:

Avani provided much more than just comfortable accommodation. The genuine kindness of the staff made our stay unforgettable. Catherine deserves special recognition because she consistently went out of her way to make us feel welcome and comfortable. Her caring attitude and professional service added a personal touch that is difficult to find in many hotels. We left with wonderful memories and would happily return in the future.

2026-07-16 via Nuitee
B
Basel solo_traveller sa
7
2026-07-15 via Nuitee
L
Liam couple gb
10
This level of personal care is truly rare and made my stay very special.
Pros:

The check-in experience was one of the best I have ever had, thanks to Catherine. She was incredibly friendly, professional, and attentive from the beginning. Instead of just handing over the room key, she took the time to welcome me properly, offer a refreshing drink, explain useful information about the hotel, and recommend great places to visit and eat in the city. Her kindness continued throughout my stay, especially when she offered to prepare a coffee for my early morning tour.

2026-07-14 via Nuitee
C
Carlos solo_traveller cl
9
Sencillo, pero cómodo y bien ubicado lugar para conocer el corazón de Hanoi.
Pros:

El desayuno bueno. No demasiada variedad pero suficiente y bufet libre, con jugos, fruta, huevos a pedido, algo de dulces y medias lunas. Ofrecen tambien un reponedor ramen de vacuno o pollo. El comedor, atendido de manera muy servicial por Hang, siempre dispuesta a satisfacer cualquier requerimiento.
Las dos chicas que atienden el recibo, me solucionaron la vida, dandome datos de restaurantes, de lugares para visitar, pidiendome el taxi, etc. Merecen ser mencionadas Mina y Catherine por toda su cordialidad y profesionalismo.

Cons:

No hay nada

2026-07-13 via Nuitee
E
Ellie extended_group au
10
We were very impressed by both the service and the location of this hotel
Pros:

The staff were exceptionally kind and welcoming, creating a pleasant atmosphere throughout our stay. Every morning we enjoyed a delicious breakfast with a wide selection of fresh dishes to choose from. The hotel is conveniently located within walking distance of many popular attractions, which made exploring the city simple and enjoyable. We also loved spending time in the nearby cafés and tea shops, where we could relax after a day of sightseeing. This hotel offers excellent value and we would gladly stay here again.

2026-07-13 via Nuitee
A
alessandra solo_traveller it
9
2026-07-13 via Nuitee
D
Dean extended_group au
10
We had a fantastic stay at this hotel
Pros:

The location was perfect for exploring Hanoi, with many attractions, restaurants, and cafés just a short walk away. The room was modern, spotless, and beautifully designed, while the breakfast offered a wide variety of fresh and delicious choices each morning. One of the highlights of our stay was the outstanding hospitality from the staff. They gave us excellent advice for visiting Ha Long Bay and recommended several wonderful places to see around Hanoi, making our trip much easier and more enjoyable. It was truly an unforgettable experience.

2026-07-11 via Nuitee
K
Katie couple gb
10
Pros:

We were visiting Hanoi for the very first time, so having such caring and knowledgeable staff made our trip much easier. Catherine greeted us with a warm smile and was always ready to assist whenever we had questions. Ann carefully recommended attractions and restaurants based on our interests, helping us plan each day without any stress. She also arranged tickets for the Thang Long Water Puppet Show, which turned out to be one of the highlights of our trip. Her thoughtful follow-up throughout our stay showed genuine care for her guests.

2026-07-11 via Nuitee
O
Ofra extended_group il
2
לא הייתי ממליצה ללכת למלון הזה
Pros:

כלום
רק את המיקום של המקום

Cons:

ניקיון
מגבות לא נקיות
חדרים לא נקיים
שירות איטי

2026-07-10 via Nuitee
J
Jenilyn couple sa
9
2026-07-10 via Nuitee
K
Kim couple fr
1
Cons:

Nous avons appris lors du check-in qu’une « inondation » avait impacté notre chambre. Nous n’avons pas été prévu à l’avance. Nous avons donc dû être transféré dans un autre hôtel. Le chauffeur de taxi réservé par l’hôtel pour ce transfert avait une conduite imprudente. Une fois arrivé dans le nouvel établissement, la chambre attribuée n’a pas rempli nos attentes, alors qu’on nous avait assuré le même standing que celui réservé initialement. Les couloirs étaient bruyants toute la nuit, et la salle du petit déjeuner était petite et bruyante. C’était une expérience médiocre.

2026-07-10 via Nuitee
H
Henry extended_group au
10
If we return to Hanoi, this will definitely be our first choice again.
Pros:

This hotel exceeded our expectations in many ways. We loved the breakfast selection, with fresh and tasty dishes that gave us a great start each morning. What impressed us most was how quiet and comfortable the hotel felt despite being surrounded by the energy of Hanoi. It was the perfect place to relax after busy days of sightseeing.

2026-07-09 via Nuitee