Mercure Garut City Center

Hotels
•
Mercure
8.7 (112 reviews)
JALAN GUNTUR NO 02 PAKUWON KECAMATAN GARUT KOTA , Garut , ID

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious room
Cons:
Limited breakfast options
Noise issues from external events
Amenity inconsistencies

Categories

Cleanliness
8.58
Rooms are generally clean, but some guests noted issues with specific amenities.
Service
9.25
Staff is friendly and check-in is efficient, contributing to positive experiences.
Location
9.29
Centrally located, near shopping and dining options, although some noise issues reported.
Room Quality
8.74
Spacious rooms but some had layout and amenity issues, like noise from surrounding areas.
Amenities
8.27
Amenities are satisfactory, though there are complaints about the swimming pool size and gym conditions.
Value for Money
8.73
Reasonably priced but some services did not meet guests' expectations.
Food and Beverage
7.78
Breakfast options were limited and some ingredients were not fresh.
Overall Experience
8.95
Overall positive experience with specific improvements suggested in food and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:24

Property Description

Luxurious Amenities
Indulge in the outdoor swimming pool, fitness centre, and elegant restaurant and bar.

Comfortable Rooms
Relax in air-conditioned rooms with flat-screen TVs, safety deposit boxes, and private bathrooms.

Convenient Location
Explore nearby attractions like Darajat Pass Water Park and Padjadjaran University.

To book your stay at Mercure Garut City Center, visit our website now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 112 reviews
Cleanliness: 8.58
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.95
J
JALILA • solo_traveller • qa
8
Pros:

Good

Cons:

Nothing

2026-09-18 • via Nuitee
škec • solo_traveller • hr
10
2026-09-17 • via Nuitee
E
Erwin • solo_traveller • id
6
2026-09-16 • via Nuitee
L
Lilis • couple • id
10
Not easy to find a clean and well organized hotel in this city during weekend. Glad we were staying here.
Pros:

Perfect location at the heart of Garut surrounded by lots of eatery places. My grandkids were so excited looking down from their room to a waterboom. It's not part of the hotel facility but we got free entrance. Unfortunately the pool water was a bit green unhygiene. The hotel pool was clean although it was a bit small like kid pool.

Cons:

The main reason for booking this hotel was for the photos of waterboom park fron the hotel window. My grandkids were so excited about it. It's not part of the hotel facility but we got free entrance. Unfortunately the pool water was a bit green unhygiene. Can't blame the hotel since it is not part of the property. The hotel has a pool that was clean although it was a bit small like kid pool.

2026-09-16 • via Nuitee
L
Lilis • couple • id
10
Perfect hotel max price. Wish they could lower the rate.
Pros:

central location, lots eatery places, near waterpark for kids, clean and cozy, nice hospitality service

Cons:

The price. Too expensive for a small city like Garut.

2026-09-16 • via Nuitee
N
NURULAZMI BINTE • couple • sg
8
Will return.
Pros:

I love the location.

Cons:

I wish there can be shuttle buses to bring us around the city area.

2026-09-14 • via Nuitee
A
Adeline • couple • id
8
Menginap 2 hari untuk staycation, bersebelahan mall, mudah bisa mencari makanan dan transportasi .
Pros:

Kami menginap 2 malam, lokasi strategis dekat dengan stasiun kereta dan disebelah mall.
Sarapan bervariatif.

Cons:

Wifi tidak stabil

2026-09-14 • via Nuitee
L
Larasati • solo_traveller • id
9
Pros:

Lokasinya bagus banget. Di pusat kota. Banyak pilihan tempat makan. Pemandangan dari kolam renang dan restaurantnya bagus sekali

Cons:

Tidak ada yang saya keluhkan. Bagus semua fasilitasnya

2026-08-30 • via Nuitee
B
Bart • solo_traveller • be
10
Enjoyable stay in a convenient location.
Pros:

Good, strategic location. Breakfasts is very good!

Cons:

-

2026-08-24 • via Nuitee
W
Wenny • solo_traveller • nl
10
2026-08-23 • via Nuitee
H
Hacı Veli • couple • tr
7
2026-08-22 • via Nuitee
M
Mulyana • family_with_children • id
8
2026-08-22 • via Nuitee
M
Mubarik • solo_traveller • ae
10
2026-08-20 • via Nuitee
H
hermanto • solo_traveller • id
8
Pros:

Lokasi dekat dengan mal

Cons:

Kolam renang kurang besar

2026-08-19 • via Nuitee
P
Praveen • couple • au
8
A comfortable and relaxing stay.
Pros:

It is well located in the centre of the city which has been quite convenient to us.

2026-08-13 • via Nuitee
B
Bart • couple • be
8
Pros:

Service is top.
Lekker en uitgebreid ontbijtbuffet.

Cons:

Helaas hadden we constant een rioolgeur in de badkamer.

2026-08-13 • via Nuitee
P
Praveen • extended_group • au
9
2026-08-13 • via Nuitee
H
hauji • couple • id
4
2026-08-10 • via Nuitee
H
himawan • solo_traveller • id
9
2026-08-06 • via Nuitee
M
Muhammad Azka • extended_group • id
10
terimakasih untuk staff dan karyawan² dari mercure 🙏
Pros:

tempat, staff & karyawan nya baik baik semua🥰 , kedua kali menginap di mercure ini saking nyaman nya dengan fasilitas semua yang ada di mercure

Cons:

tidak ada

2026-07-17 • via Nuitee