Level Chicago River North

Hotels
9 (285 reviews)
369 West Grand Avenue , Chicago , us

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Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Hot tub/Jacuzzi
Sauna
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Helpful staff
Good amenities
Cons:
Deposits not clearly stated
Clean towels not provided
Small rooms

Categories

Cleanliness
8.5
Some reviews mention issues with cleanliness, such as not receiving clean towels.
Service
9.5
Overall positive mentions of the staff's helpfulness and service.
Location
9.5
Frequent mentions of the central location and convenience.
Room Quality
8.5
Some complaints about small bedrooms and various issues with the room's facilities.
Amenities
9.5
Positive feedback regarding amenities such as pool, sauna, and kitchen facilities.
Value for Money
9
Generally considered good value, with some concerns regarding deposit amounts.
Food and Beverage
8.5
Limited mentions; noting a desire for more nearby food options.
Overall Experience
9
General satisfaction, but with some notable concerns leading to a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:01

Property Description

Luxurious Amenities
Experience the best of Chicago at Level Chicago River North. Enjoy a seasonal outdoor pool, free WiFi, and a fitness centre during your stay. Relax in non-smoking rooms equipped with modern amenities like flat-screen TVs and air conditioning.

Prime Location
Conveniently situated near popular attractions such as the Chicago Museum of Contemporary Art and Willis Tower, our hotel is the perfect choice for travelers looking to explore the city. Private parking is available on site for your convenience.

Exceptional Service
Our dedicated staff at the 24-hour front desk are ready to assist you with any inquiries, ensuring a seamless and enjoyable stay. Book now and discover the vibrant city of Chicago with ease.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 285 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
L
Lily • family_with_children • co
10
2026-05-28 • via Nuitee
M
Melissa • family_with_children • us
10
Very cozy! Great location.
Pros:

The amenities, private usage of the elevators

2026-05-26 • via Nuitee
J
Jean-Nicolas • extended_group • us
7
2026-05-26 • via Nuitee
C
caro • extended_group • es
10
Pros:

Correcto

Cons:

No nos dejaron hacer check our later

2026-05-25 • via Nuitee
A
Alexandra • extended_group • fr
8
Bonne adresse pour séjourner à Chicago
Pros:

Super appartement tout confort avec très belle vue sur Chicago, bon emplacement

Cons:

Les vitres auraient pu être nettoyées, le personnel correct mais pas très chaleureux

2026-05-24 • via Nuitee
S
Sergii • solo_traveller • us
1
2026-05-23 • via Nuitee
A
Annaliese • extended_group • at
8
Great location and amenities, better for couples vs. groups
Pros:

Very centrally located, nice gym and sauna/steam room! The bed in the bedroom was very comfortable and there is plenty of storage. They also offered high quality toiletries.

Cons:

The staff was semi-attentive and during the check in the staff werent the most welcoming, certain basic things like a hair dryer needed to be requested. A security deposit of $200/ Per Night needs to be paid- we were suprised by this at it should be clearer that it is per night and not for a total stay.
We were 3 people and so the sofa bed was used, it was not made up upon arrival even though the booking was for three. Also the sofa itself looked really worn with stains. The blinds in the living room also don’t really block out the light so it is really bright in the morning.

2026-05-17 • via Nuitee
L
Lauryn • couple • us
10
2026-05-12 • via Nuitee
D
Delana • extended_group • us
10
Excellent hotel, I’d recommend it to others.
Pros:

I like that the property was clean. Ari, Corey, and Natalie are staff members who I would like to recognize they were great with helping me with a few issues I were having. I’d highly recommend.

Cons:

I had troubles with opening my balcony door so I couldn’t really enjoy it but besides this everything was great.

2026-04-25 • via Nuitee
N
Nattapat • couple • us
10
Enjoy the stay here . Nice room with everything , Kitchen , Laundary .
Pros:

Love everything

Cons:

None

2026-04-23 • via Nuitee
C
Cole • couple • us
7
Cool
Pros:

View

Cons:

Elevator

2026-04-21 • via Nuitee
L
lena • couple • us
10
2026-04-17 • via Nuitee
V
Vanity • couple • us
10
2026-04-17 • via Nuitee
L
Lashonda • couple • us
10
Comfortable
Pros:

Everything

2026-04-14 • via Nuitee
O
Olga • extended_group • us
1
Misleading listing and poor value — comfortable for only one guest
Pros:

Except good location - Nothing!

Cons:

I booked a “deluxe apartment” advertised as suitable for 4 adults, with a large bed and a sofa bed. In reality, the unit had one queen bed and a non-convertible sitting sofa, which is not usable for sleeping.

This created a very uncomfortable situation: two unrelated adults had to share one bed, while the sofa was completely unsuitable even for short rest. No proper bedding was provided for additional guests — only a thin throw instead of a blanket. As a result, I had to share one blanket with my friend, even though we had planned to sleep in separate spaces.

The apartment clearly does not meet the stated capacity. Even under the most generous assumption (2 on the bed, 1 on the sofa), it only accommodates 3 people — not 4.

Additionally:
• The unit provided was smaller than what was booked
• Equipment and supplies are clearly designed for 1–2 guests, not 4
• There was visible dust in the room — I had to clean it myself as it was moving around with airflow

For a property positioned as higher-end, especially with a $200/night deposit, this level of comfort is unacceptable.

The property refused to offer any resolution or compensation. I had to escalate the issue through Booking.

Recommendation:
If you are booking for more than 2 people, be prepared not only for discomfort but also for the possibility of having to share a single queen bed despite the listing stating accommodation for four guests.

2026-04-09 • via Nuitee
M
Mikyah • solo_traveller • us
10
2026-04-06 • via Nuitee
F
Farah Momen • extended_group • ca
5
Pros:

The location is great and the suite is well sized. Great views and met our need for one night of hosting.

Cons:

The staff was consistently rude and difficult to communicate with, before and during my stay (except the property manager, who was helpful). The Security deposit was unusually high, the assigned parking spot was taken (as were other guests’).

2026-04-05 • via Nuitee
E
Elva • extended_group • us
10
2026-04-02 • via Nuitee
A
Alam • couple • us
7
2026-03-30 • via Nuitee
B
Bryttany • couple • us
9
I loved my stay. The view could have been better. The lady at the front desk had a horrible attitude. She was mixed she
Pros:

I loved everything about the property.

Cons:

I didn’t like how we could see people barbecuing on there balcony’s directly across from our view.

2026-03-29 • via Nuitee