HB Lugano Center

Hotels
7.7 (2457 reviews)
Via Besso 24 , Lugano , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Massage services
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor room quality
Unpleasant odors
Limited amenities

Categories

Cleanliness
7.3
Multiple reviews indicated issues with cleanliness and maintenance.
Service
8.8
Staff was described as friendly and helpful in several reviews.
Location
8.8
Proximity to transport and attractions was frequently praised.
Room Quality
7.3
Concerns were raised about room conditions being dated and comfort levels.
Amenities
6.8
The amenities received mixed reviews, with some complaints about poor quality.
Value for Money
7.8
General sentiment suggests fair value consideration but with some room for improvement.
Food and Beverage
6.8
Negative feedback regarding breakfast options.
Overall Experience
8
The overall experience was adequate but highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:57

Property Description

Newly Renovated Hotel Besso
Located near the Main Train Station of Lugano, Hotel Besso offers free Wi-Fi throughout the property.

Buffet Breakfast
Start your day with a delicious buffet breakfast before heading out for sightseeing or business meetings.

Convenient Parking
Leave your car worry-free at Hotel Besso and enjoy your stay without any parking hassles.

Book your stay at Hotel Besso now for a memorable experience!

Important information:

Please inform the hotel, if you want to check-in after 20:00.Air conditioning is available in the rooms at an additional charge. Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 15 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. No extra charges.

Location

Guest Reviews

7.7
Based on 2457 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 8
I
Irma • couple • ch
8
2026-05-16 • via Nuitee
M
Michèle • family_with_children • ch
6
2026-05-15 • via Nuitee
M
MERT • couple • it
6
2026-05-15 • via Nuitee
J
Jamuna • extended_group • es
9
2026-05-14 • via Nuitee
D
Dana • solo_traveller • ch
8
2026-05-14 • via Nuitee
J
Jacob • couple • us
7
Staff is extremely nice. The owner gave us a ride to the bus station to save us from the heavy rain.
Pros:

Breakfast was great. Selection and food quality have been very good. Location of the hotel is very nice from a view perspecive. However, getting to the center city and back requires some uphill walking. Public transportation is not exactly a good option.

Cons:

Two small beds have been a bit of a dissappointment. We were looking for a queen bed originally.

2026-05-12 • via Nuitee
C
Clara • solo_traveller • it
8
2026-05-12 • via Nuitee
M
MANUEL • couple • es
7
cerca estación tren
Pros:

Aceptable, baño pequeño, muy modernizado ,
interruptores luz muy complicado, 8 botones pequeños.

Cons:

Baño y luces

2026-05-12 • via Nuitee
D
Daiga • extended_group • lv
6
Good for a short overnight stay
Pros:

Nice and helpfull staff.
Very close to train station.

Cons:

The place was not very clean and had a bit of an unpleasant smell.

2026-05-10 • via Nuitee
C
Claudius • solo_traveller • ch
8
angenehm und freundlich
Pros:

zentrumsnah zum Bahnhof

Cons:

zweckmässig und gut eingerichtet

2026-05-10 • via Nuitee
S
Sandra • family_with_children • br
7
Muito caro pelo que oferece
Pros:

Hotel bom para dormir só uma noite devido à localização próxima da estação e bom atendimento.

Cons:

Banheiro horrível!! Só tem um chuveirinho de mão e o único lugar para pendura-lo fica bem baixinho. Para lavar o cabelo ou a gente se ajoelha na banheira sem cortina nem box ou então fica segurando o chuveirinho com uma mão.
O quarto é barulhento porque fica em rua movimentada, e os móveis são bem antigos.
Pagamos por um café da manhã bem simples, mas satisfatório para não sair de barriga vazia.

2026-05-10 • via Nuitee
J
Jeannette • solo_traveller • ch
8
2026-05-09 • via Nuitee
C
Caryne • solo_traveller • ch
8
2026-05-07 • via Nuitee
F
Fumasoli • solo_traveller • ch
4
2026-05-07 • via Nuitee
C
Concetta • couple • ch
9
Pratique et confortable
Pros:

Tout parfait

Cons:

Rien

2026-05-06 • via Nuitee
V
Victoria • couple • gb
10
Excellent and friendly
2026-05-06 • via Nuitee
K
Kathrin • solo_traveller • ch
7
Pros:

Zentral und für Zugfahrende ideal gelegen, der Bahnhof ist in ein paar Schritten erreichbar.

2026-05-06 • via Nuitee
S
S.A. • solo_traveller • nl
8
2026-05-05 • via Nuitee
S
Selene • couple • it
3
C’è molto su cui lavorare!
Pros:

Lati positivi: posizione, staff molto gentile e disponibile, colazione con prodotti buoni.

Cons:

La pulizia è stata molto scadente, le stanze sono datate e con scarsa manutenzione e segnalo innanzitutto che una vasca da bagno liscia come quella è veramente pericolosa… noi abbiamo rischiato di scivolare e non oso nemmeno pensare ad una persona anziana! Il bagno in sé era veramente scomodo e vecchio con pessima manutenzione e se parliamo del letto: era scomodissimo con dei cuscini inesistenti che rendono il riposo veramente difficile. La stanza oltretutto rimaneva sulla strada principale quindi il passaggio continuo di macchine di notte disturbava molto. Diciamo che per quanto pagato mi aspettavo molto di più! Peccato perché la posizione è ottima per la sua vicinanza al centro e lo staff è stato gentile.

2026-05-04 • via Nuitee
G
Giuseppe • extended_group • it
9
2026-05-04 • via Nuitee