HB Lugano

Hotels
7.7 (2734 reviews)
Via Besso 24 , Lugano , CH

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor room quality
Unpleasant odors
Limited amenities

Categories

Cleanliness
7.3
Multiple reviews indicated issues with cleanliness and maintenance.
Service
8.8
Staff was described as friendly and helpful in several reviews.
Location
8.8
Proximity to transport and attractions was frequently praised.
Room Quality
7.3
Concerns were raised about room conditions being dated and comfort levels.
Amenities
6.8
The amenities received mixed reviews, with some complaints about poor quality.
Value for Money
7.8
General sentiment suggests fair value consideration but with some room for improvement.
Food and Beverage
6.8
Negative feedback regarding breakfast options.
Overall Experience
8
The overall experience was adequate but highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:57

Property Description

Newly Renovated Hotel Besso
Located near the Main Train Station of Lugano, Hotel Besso offers free Wi-Fi throughout the property.

Buffet Breakfast
Start your day with a delicious buffet breakfast before heading out for sightseeing or business meetings.

Convenient Parking
Leave your car worry-free at Hotel Besso and enjoy your stay without any parking hassles.

Book your stay at Hotel Besso now for a memorable experience!

Important information:

Please inform the hotel, if you want to check-in after 20:00.Air conditioning is available in the rooms at an additional charge. Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 2734 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 8
M
Miriam • solo_traveller • it
8
2026-10-12 • via Nuitee
A
Alain • extended_group • ch
8
Simple mais propre et accueillant
Pros:

Emplacement, prix, simplicité, accueil

Cons:

Une douche en lieu et place d’une baignoire

2026-10-12 • via Nuitee
F
François • family_with_children • ch
8
Je pourrais recommander votre hôtel.
Pros:

Situation géographique, propreté et pt déjeuner.
Chambre spacieuse, top, merci bcp !

Cons:

Chambre pas bien isolée, on entends facilement le bruit des voitures.
Manque rideau de douche.

2026-10-11 • via Nuitee
A
Anders • solo_traveller • se
8
2026-10-11 • via Nuitee
S
Simon • solo_traveller • ch
7
Pros:

Gute Lage

Cons:

Einfache Zimmer, ältere Einrichtung

2026-10-11 • via Nuitee
J
Jacqueline • extended_group • au
8
2026-10-11 • via Nuitee
F
Feleshia • extended_group • ch
10
2026-10-10 • via Nuitee
G
Gentian • solo_traveller • es
10
Pros:

The staff were exceptionally friendly, welcoming, and helpful throughout my stay. They made me feel right at home and created a warm, comfortable atmosphere. Their kindness and hospitality truly made the experience special.

2026-10-09 • via Nuitee
G
Gentian • solo_traveller • es
10
2026-10-09 • via Nuitee
S
Siba Sankar • solo_traveller • no
7
Pros:

Location: very close to Lugano train station.

Cons:

Old and very small TV.

2026-10-08 • via Nuitee
D
Dimity • extended_group • au
8
Good value and a good, convenient stay for travellers.
Pros:

Very Convenient location, especially for the train station. Nice to have the balcony.

Cons:

Nothing. The beds were on the firm side, especially the single in our triple room, that’s all.

2026-10-07 • via Nuitee
G
Gemma • extended_group • it
7
2026-10-07 • via Nuitee
H
Hanna • solo_traveller • de
7
Pros:

Die Lage am Bahnhof ist perfekt für einen Zwischenstopp in Lugano. Das Personal ist sehr freundlich. Die Zimmer sind zwar recht abgewohnt, aber sehr sauber.

Cons:

Die Zimmer sind mit abgewohnten und provisorisch reparierten Möbeln eingerichtet. Leider ist es durch die Lage an einer größeren Straße recht laut.

2026-10-07 • via Nuitee
A
Andrea • family_with_children • ch
7
2026-10-07 • via Nuitee
S
Shelley • solo_traveller • au
8
Pros:

Quiet part of town. Bed comfortable.

2026-10-07 • via Nuitee
A
Amanda • solo_traveller • gb
8
Pros:

Nice location, very clean, good sized room.

2026-10-07 • via Nuitee
M
M Thompson • solo_traveller • gb
9
2026-09-19 • via Nuitee
Y
Yvonne • solo_traveller • nl
6
Onverwacht schoon en lekker bed op ideale locatie
Pros:

Het bed. Deze was groot, fris en sliep heerlijk. De kamer was groot en goed genoeg voor 1 nacht op doorreis met de trein naar huis. Vlakbij het station en het centrum. Prijs/kwaliteit erg goed maar wel oubollig.

Cons:

Nergens goede verlichting en geen stopcontact in badkamer. Kon mij haren niet krullen. Douchen in bad waarbij douche kop niet hoog kon, maar toch lekker opgefrist. Je moet alleen geen haren gaan wassen als vrouw . Haha

2026-09-19 • via Nuitee
S
Shan Owens • couple • gb
8
2026-09-18 • via Nuitee
• solo_traveller • ch
8
Pros:

Espace de la chambre

Cons:

Isolation sonore

2026-09-18 • via Nuitee