HB Lugano

Hotels
7.7 (2690 reviews)
Via Besso 24 , Lugano , ch

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor room quality
Unpleasant odors
Limited amenities

Categories

Cleanliness
7.3
Multiple reviews indicated issues with cleanliness and maintenance.
Service
8.8
Staff was described as friendly and helpful in several reviews.
Location
8.8
Proximity to transport and attractions was frequently praised.
Room Quality
7.3
Concerns were raised about room conditions being dated and comfort levels.
Amenities
6.8
The amenities received mixed reviews, with some complaints about poor quality.
Value for Money
7.8
General sentiment suggests fair value consideration but with some room for improvement.
Food and Beverage
6.8
Negative feedback regarding breakfast options.
Overall Experience
8
The overall experience was adequate but highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:57

Property Description

Newly Renovated Hotel Besso
Located near the Main Train Station of Lugano, Hotel Besso offers free Wi-Fi throughout the property.

Buffet Breakfast
Start your day with a delicious buffet breakfast before heading out for sightseeing or business meetings.

Convenient Parking
Leave your car worry-free at Hotel Besso and enjoy your stay without any parking hassles.

Book your stay at Hotel Besso now for a memorable experience!

Important information:

Please inform the hotel, if you want to check-in after 20:00.Air conditioning is available in the rooms at an additional charge. Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 2690 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 8
S
Salih • solo_traveller • gb
7
2026-08-15 • via Nuitee
M
Marc • family_with_children • be
7
Fantastisch voor een kort verblijf goede kamers proper en vooral een zeer vriendelijk onthaal en een goed ontbijt
Pros:

Zeer vriendelijk onthaald en zeer behulpzaam

Cons:

Niets wat niet beviel

2026-08-15 • via Nuitee
R
Renata • couple • pl
8
2026-08-14 • via Nuitee
L
Leonardo • solo_traveller • it
10
2026-08-14 • via Nuitee
A
Al Khateb • family_with_children • ch
4
Die Lage ist perfekt, aber es braucht dringend eine Renovierung.
Pros:

Direkt am Banhof und bus, nette Mitarbeiter

Cons:

Es war sehr warm, und die Möbel waren sehr veraltet. Das Bett ist sogar heruntergefallen. Es braucht dringend eine Renovierung.

2026-08-14 • via Nuitee
V
Valeria • family_with_children • it
7
Pros:

Letti e cuscini comodi

Cons:

Mancanza del frigo nella camera, prese posizionate in maniera molto scomoda per caricare i gadget. Poco bagno schiuma (quattro piccole bustine per quattro persone per una notte).

2026-08-12 • via Nuitee
Y
Yuliia • solo_traveller • ua
10
Зручне розташування, буже хороші ліжка і матраси
Pros:

Чудове розташування, є паркінг, кондиціонер у номері, дуже зручні ліжка. Нам також дали квитки на фунікулер. До старого міста 5 хв. Персонал ввічливий і приємний. Дозволили пізнє виселення без додаткової плати! З балкона видно озеро!

2026-08-11 • via Nuitee
E
Elana • solo_traveller • kz
9
2026-08-10 • via Nuitee
F
Federico • family_with_children • es
10
Joie.
Pros:

Le café.

Cons:

Rien.

2026-08-10 • via Nuitee
V
Vincenzo • solo_traveller • ch
2
2026-08-09 • via Nuitee
A
Alessandro • solo_traveller • it
10
Ci ritorno
Pros:

Posizione comodissima, vicinissima a treno e funicolare.

2026-08-07 • via Nuitee
M
Martine • extended_group • nl
8
2026-08-07 • via Nuitee
M
Manuel • couple • ch
7
bon.
Pros:

Propreté et rapport qualité prix.

Cons:

Pas de grand parking privé. Pas de garage à vélo.

2026-08-06 • via Nuitee
Y
Yahya • family_with_children • sa
10
2026-08-06 • via Nuitee
N
Nadine • solo_traveller • ch
5
Kurzaufenthalt
Pros:

Gute Lage, freundliches Personal

Cons:

Frühstück für 12.- nicht zu empfehlen!

2026-08-06 • via Nuitee
S
Stephen • solo_traveller • be
5
Decent budget option but not worth the discomfort if it is hot.
Pros:

Proximity to station. Friendly reception.

Cons:

The room was unbearably hot with only an old fan. I had expected a balcony but was given a room without. The bath had no working plug. The cleaners kept trying to unlock and enter the room before I had checked out despite using the do not disturb sign.

2026-08-05 • via Nuitee
O
Oleksandr • couple • ua
8
Добре
Pros:

Місце розташування

Cons:

Персонал

2026-08-05 • via Nuitee
A
Alessandro Banti • solo_traveller • it
8
Pros:

Vicinissimo alla stazione quindi molto comodo per chi arriva in treno, personale gentile e accogliente

Cons:

Arredamento camere un po' vecchio

2026-08-05 • via Nuitee
C
Carol • couple • au
7
On holiday
Pros:

Close to station. Man at the desk very friendly and helpful. Room comfortable.

Cons:

Lack of eating facilities nearby. The steep hike up the hill from the station in the heat.

2026-08-05 • via Nuitee
Y
Yossef • family_with_children • il
9
2026-08-05 • via Nuitee