HB Lugano

Hotels
7.7 (2611 reviews)
Via Besso 24 , Lugano , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor room quality
Unpleasant odors
Limited amenities

Categories

Cleanliness
7.3
Multiple reviews indicated issues with cleanliness and maintenance.
Service
8.8
Staff was described as friendly and helpful in several reviews.
Location
8.8
Proximity to transport and attractions was frequently praised.
Room Quality
7.3
Concerns were raised about room conditions being dated and comfort levels.
Amenities
6.8
The amenities received mixed reviews, with some complaints about poor quality.
Value for Money
7.8
General sentiment suggests fair value consideration but with some room for improvement.
Food and Beverage
6.8
Negative feedback regarding breakfast options.
Overall Experience
8
The overall experience was adequate but highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:57

Property Description

Newly Renovated Hotel Besso
Located near the Main Train Station of Lugano, Hotel Besso offers free Wi-Fi throughout the property.

Buffet Breakfast
Start your day with a delicious buffet breakfast before heading out for sightseeing or business meetings.

Convenient Parking
Leave your car worry-free at Hotel Besso and enjoy your stay without any parking hassles.

Book your stay at Hotel Besso now for a memorable experience!

Important information:

Please inform the hotel, if you want to check-in after 20:00.Air conditioning is available in the rooms at an additional charge. Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 15 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. No extra charges.

Location

Guest Reviews

7.7
Based on 2611 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 8
S
Sergio • couple • ch
5
2026-07-03 • via Nuitee
R
robert • couple • us
5
Would probably have been a better stay if the heat wave had not hit Europe.
Pros:

Location was ok as was b'fast.

Cons:

Unfortunately we were there in a "hot spell" of weather, and the room fan just didn't do the job. Pillow stretches the definition. Tall and kept hitting the bottom board of the bed. Not very comfortable.

2026-07-03 • via Nuitee
B
Bonita • solo_traveller • za
8
Great location, friendly staff and comfortable rooms
Pros:

The room was quiet even though the hotel is on a busy street. The window in the bathroom was great as it allowed for cool air to circulate through the room.

Cons:

I would have loved to have a kettle in the room.

2026-07-02 • via Nuitee
M
mohamed amine • solo_traveller • it
8
Soggiorno ottimale, posizione strategica
Pros:

Struttura come da descrizione
Staff cordialissimo

Cons:

Magari un cuscino in più

2026-07-02 • via Nuitee
C
claude • solo_traveller • fr
9
Excellent hotel
Pros:

Grande obligeance de tout le personnel. Excellent accueil.

Cons:

Tout ok

2026-07-02 • via Nuitee
D
Daniel • solo_traveller • ch
6
2026-07-01 • via Nuitee
M
Mayra Paola • couple • cl
9
Confortable
Pros:

Cerca de la estación de trenes, limpio, ordenado, ventiladores pequeños funcionales,ascensor bien.

Cons:

Le agregaría aire acondicionado y hervidora eléctrica

2026-07-01 • via Nuitee
S
Stephen • solo_traveller • ie
8
2026-07-01 • via Nuitee
D
Dylan • couple • ch
6
Bien mais cher
Pros:

L’emplacement

Cons:

Le rapport qualité prix

2026-07-01 • via Nuitee
M
Manuel • solo_traveller • fr
8
2026-07-01 • via Nuitee
R
Risvik • solo_traveller • no
10
Amazing hotel! Close to the centrum. Safe and clean.
Pros:

Amazing room for 5 persons!!

2026-07-01 • via Nuitee
W
Wilhelmina • extended_group • us
10
2026-06-30 • via Nuitee
P
Patrick • solo_traveller • ch
8
2026-06-30 • via Nuitee
A
Almudena • solo_traveller • es
5
2026-06-29 • via Nuitee
K
Kiara • extended_group • ch
8
2026-06-29 • via Nuitee
K
Klime • couple • ch
1
Cons:

An 37*C Zimmer ohne Klima Anlage.

2026-06-29 • via Nuitee
A
Aixa • family_with_children • cr
9
Todo bien
Pros:

La amabilidad del personal al recibirnos. El hecho de que el hotel está a 5 minutos caminando de la estación del tren. Que el edificio tiene ascensor.

Cons:

Si bien advierten que no tienen aire acondicionado en la habitación, un abanico no es suficiente en verano. Dejar la ventana abierta no era una opción porque se filtraba el ruido exterior.

2026-06-29 • via Nuitee
A
Anne • solo_traveller • de
8
Pros:

Das Hotel liegt sehr zentral, nah am Bahnhof und an der Funicolare zur Altstadt. Das Personal ist sehr freundlich und hilfsbereit. Gutes Frühstück.

Cons:

Leider ist die Lage an einer Hauptstrasse eher laut, obwohl mein Zimmer nicht direkt an der Straße lag.

2026-06-28 • via Nuitee
S
Sandra • solo_traveller • ch
7
2026-06-28 • via Nuitee
T
Tamara • solo_traveller • ch
7
Pros:

Sehr sauber

Cons:

Keine Klimaanlage und man hat das Fenster offen gelassen somit ist die ganze Wärme reingekommen

2026-06-28 • via Nuitee