Hi Hotel Impala Queretaro

Hotels
6.9 (1074 reviews)
Calz. Colón 1, Centro , Querétaro , mx

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Included breakfast
Cons:
Cleanliness issues
Poor room maintenance
Noisy environment

Categories

Cleanliness
5.43
Multiple mentions of cleanliness issues, such as cockroach infestations and plumbing problems.
Service
6.9
Staff were described as kind but not always helpful regarding issues reported.
Location
8.94
Repeatedly noted as a strong point with easy access to central areas.
Room Quality
5.89
Complaints about small and poorly maintained rooms.
Amenities
6.92
Amenities like the gym and breakfast quality noted as lacking or below expectations.
Value for Money
7.38
Overall value is questionable primarily due to the perceived quality versus price.
Food and Beverage
6.43
Breakfast quality was often criticized for being basic and not accommodating children.
Overall Experience
7.3
Mixed overall feelings indicated, with primary dissatisfaction in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:15

Property Description

Convenient Location
Located in Queretaro, Mexico, Hi Hotel Impala is just a 5-minute walk from the main square, offering easy access to the heart of the city.

Modern Amenities
Enjoy the convenience of a gym and free Wi-Fi in every room at Hi Hotel Impala Queretaro. The rooms feature wood floors, a private bathroom with a shower, and a fan for your comfort.

Dining and Exploration
Indulge in international cuisine at Meson Alameda within the hotel premises. Need recommendations for exploring the city? Visit the tour desk for insider tips and information.

Ready to experience comfort and convenience in Queretaro? Book your stay at Hi Hotel Impala now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that property does not accept reservations with more than 4 rooms. Breakfast is not included in groups.

Breakfast for children between 2 to 9 years old is not included.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 1074 reviews
Cleanliness: 5.43
Service: 6.9
Location: 8.94
Room Quality: 5.89
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 6.43
Overall Experience: 7.3
J
Jose Luis • couple • mx
9
Agradable
Pros:

La ubicacion muy centrico

Cons:

Todo bien

2026-06-29 • via Nuitee
H
Herminio • solo_traveller • mx
9
2026-06-29 • via Nuitee
N
Natalia Itzel • solo_traveller • mx
4
Demasiado caro para lo que es. No volvería.
Pros:

La ubicación me gustó

Cons:

No había aire acondicionado y estaba super caliente la habitación, no entraba aire por la ventana porque estaba tapada, no dejan servicios en el cuarto además de las toallas, las habitaciones y el hotel sumamente viejos. Parece un hotel de los años 80. No incluyó el desayuno y me atendieron como enojados.

2026-06-29 • via Nuitee
M
moreno • couple • mx
10
2026-06-28 • via Nuitee
S
Servin • solo_traveller • mx
10
Pros:

Que esta en el centro

Cons:

Pues todo bien

2026-06-25 • via Nuitee
R
Raúl • solo_traveller • mx
2
Pésima relación calidad precio
Pros:

No me gustó nada

Cons:

Instalaciones descuidadas y muy viejas, cama incomoda, baño demasiado pequeño y el precio demasiado alto

2026-06-21 • via Nuitee
S
Servin • solo_traveller • mx
10
2026-06-21 • via Nuitee
A
Arturo • solo_traveller • mx
10
Todo excelente 👌
Pros:

La cama su tamaño

Cons:

En realidad todo estuvo bien.

2026-06-19 • via Nuitee
M
Miguel Ángel • solo_traveller • mx
10
2026-06-19 • via Nuitee
P
Pablo • solo_traveller • es
7
2026-06-14 • via Nuitee
G
Guillermo • solo_traveller • mx
9
2026-06-11 • via Nuitee
C
Chávez • solo_traveller • mx
10
Pros:

Todo nos gusto

Cons:

Todo bien

2026-06-07 • via Nuitee
C
Concepción • solo_traveller • mx
9
Tranquilidad y descanso
Pros:

Ubicación

Cons:

Todo bien

2026-06-06 • via Nuitee
J
Jaime • solo_traveller • mx
2
Cons:

No pude dormir por el volumen elevado que tenian en una fiesta que tenian.

2026-06-03 • via Nuitee
P
Patrick • couple • us
1
Horrible
Pros:

The location

Cons:

It’s all a lie. They promise a lot, but in reality, there is no AC in the room—it gets way too hot. The sheets are torn. They were hosting an event on the terrace, and the receptionist told us we could go in and would receive two complimentary drinks; that turned out to be a complete lie, too. There was someone screaming in the room next door until 2:00 AM; I reported it, but no one did anything, and I couldn't get any sleep.

2026-06-01 • via Nuitee
M
Miguel • solo_traveller • mx
7
2026-06-01 • via Nuitee
J
Jose Manuel • solo_traveller • mx
10
2026-05-31 • via Nuitee
C
Cienfuegos • solo_traveller • mx
10
2026-05-30 • via Nuitee
C
Cienfuegos • solo_traveller • mx
10
2026-05-30 • via Nuitee
C
Cienfuegos • solo_traveller • mx
10
2026-05-30 • via Nuitee