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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Massage services
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Adult only
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Private beach nearby
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Spa tub (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Beach toys
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Charcoal grill
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Hotel Boutique Kokoro Mio offers a luxurious stay in Xul-Ha with an outdoor swimming pool, private beach area, and restaurant serving Mexican cuisine. Enjoy air-conditioned rooms with free WiFi and personalized service at the reception.
Luxurious Amenities
Indulge in the outdoor swimming pool, relax in the garden, or unwind on the private beach area.
Culinary Delights
Savor authentic Mexican cuisine at the hotel's restaurant and start your day with a delicious American breakfast.
Convenience at Your Fingertips
Benefit from free WiFi, air-conditioned rooms, and a coffee machine in each room. Plus, enjoy free private parking and a paid airport shuttle service for easy travel arrangements.
Book your luxurious getaway at Hotel Boutique Kokoro Mio now!
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Location
Guest Reviews
This place offers a truly exceptional balance between luxury, nature immersion, and a deeply integrated wellness experience. Located in the jungle of Bacalar, the resort feels both intimate and exclusive.
Every detail is thoughtfully curated: minimalist-bohemian design, elegant rooms, calmness, comfort and a constant feeling of space and serenity. From the moment of arrival, the experience is elevated, with a warm welcome and a full tour of the property, including a meaningful connection to Mayan culture, as artifacts have even been discovered on site.r
The service is outstanding: attentive, genuine, and highly responsive. The team anticipates needs effortlessly, and communication via WhatsApp is seamless and efficient, enhancing the overall experience.
The food is of high quality, beautifully presented, and aligned with the wellness philosophy. The yoga and wellness/massage offerings feel authentic and grounded.
There is access to the Bacalar Lagoon just a few minutes away by bike (provided), including a beautiful private beach club.
This is not a hotel for active tourism, but rather a destination to slow down, reset, and reconnect. Ideal for retreats, private events, or intentional stays.
Only downside: not staying longer. I highly recommend booking several nights, ideally a week, to fully experience what this place has to offer.
Deep gratitude to Aida, David and the entire Kokoro Mio team!
Le lieu est magnifique, au milieu de la jungle et le style de l'hôtel est incroyable.
Restaurant de qualité.
Le lagune club incroyable
Piscine extérieure pas très propre
Idem pour notre piscine privée qui n'était pas nettoyé quand nous sommes arrivés (feuilles) et peu profonde (pataugeoire). C'était un de nos critères favoris donc un peu déçus de ce coté là.
Le petit dejeuner etait un peu Light mais bon
L'accès à la lagune est à 15min à pieds, pas d'accès direct mais par contre le lieu est magnifique.
Sehr schöne Anlage mitten in der Natur, alle sehr freundlich.
Der Service ist extrem langsam, obwohl es kaum Gäste hatte. Man braucht sehr viel Geduld. Zudem ist man auf ein Auto oder Taxis angewiesen, da sehr abgelegen. Daher reichen 1-2 Nächte in dem Hotel aus. Das Frühstück ist extrem spärlich (Toast, Kaffee, Joghurt) für den Übernachtungspreis und die Kategorie, für die sich das Hotel ausgibt.
It’s neat. Looks like a lot of thought went into it when it was constructed. The cottages themselves are cute. The yoga space is beautiful. The food à la carte was good. The drinks were good too. The staff is really great and chill. Very friendly and accommodating. The access to lagoon is good and it’s a short walk.
The bikes are rusty and don’t work well. There are not enough for everyone. The art space and shrine are not super useful amenity spaces. The restaurant is very dark. The pool is shallow and not impressive. The included breakfast is kind of a joke. We ended up paying for additional choices.
Amazing
Nothing
We had a nice time at Kokoromio. Fantastic beach club and sailing trip on the lagoon, wunderful.
Bit of a hassle checking out due to missunderstandinf from the front disk. We had to wait 40 mins for someone to manage the checkout process. A bit too many roules about whats ok staying at the hotel. And threatening with fines if dringking beverages that aren`t from the minibar is pushing a bit fare.
Exceptionnel!!
One of the best place in Bacalar !
Amazing people, amazing food, amazing place!!
Lovely surroundings and beautifully designed. A bonus to have a second location nearby on the lovely lagoon. The food was also excellent.
Nothing.
Очень красиво, необычно, очаровательный отель в гуще леса. Отличный ресторан. Сделано с большой любовью и заботой, с большим вкусом.
Diese Unterkunft ist ein Kunstwerk, die Liebe zu Detail im Bau, der Umstand dass es sich perfekt in den Dschungel anpasst und trotzdem überall extrem sauber und gepflegt anfühlt hat war erstaunlich. Wir sind einen ganzen Tag nur auf dem Gelände herumgelaufen und haben die kleinen und großen Details bestaunt. Wir haben uns gefühlt wie in einem geheimen Paradies das mit unglaublich viel Aufmerksamkeit und Achtsamkeit erschaffen wurde. Hut ab. Das Personal war unendlich freundlich.
Ich hätte mir gewünscht, besser darauf geachtet zu haben, dass das Hotel nicht direkt an der Lagune liegt, sondern eine kurze Fahrradfahrt entfernt ist. An der Lagune selbst hat das Hotel einen eigenen Zugang. Des weiteren hatten wir kein Auto gemietet, und waren somit darauf angewiesen, alle Speisen im Hotel einzunehmen. Das Essen war gut, aber sehr teuer. Das Frühstück, inkludiert im Zimmerpreis fiel sehr mager aus, so dass wir auch zum Frühstück immer etwas dazu kaufen mussten. Insgesamt haben wir als Paar fast den Zimmerpreis pro Tag nochmal für Essen gezahlt. Ein Buffet zum Frühstück hätte unseren Aufenthalt unglaublich aufgewertet.
Good things:
- the 3 (!) staff members we met are super nice
- we could change our breakfast to a sandwich
- the lagoon is beautiful and it is nice to take the kayaks
- the hotel is gorgeous
Definitely would NOT recommend this hotel. The price you pay and what you get in the end stands in no relation.
The hotel itself is beautiful, but many things made our stay unpleasent:
- You have to pay a deposit of 2000 MXN per night EXTRA, which was actually deducted from our account. After it was referred back to us (after 5 days, although we we're told 24h), we actually got 860 Pesos (40€) less in our currency
! Adjustment: The hotel blames us for this mistake and refuses to solve this.
- mostly no wifi in the room!
- Everything has a fine which you have to sign for, so you feel like an intruder and not a guest
- There was basically no staff anywhere so you have to search the whole hotel for anything you may want to ask/need
- The bathroom and toilet are 'outside', so you're mosquito food
- There are no mosquito nets in the remaining room, so no fresh air if you want to keep the mosquitos out (and there are a lot!)
- Our toilet paper, mosquito spray and other amenities were not restocked after cleaning our room
- The breakfast is only sugar, coffee tastes horrible
- We ordered lunch once - the burger bread was stone hard
Some of these things were pointed out by other guests before, so it seems to be persisting problems.
Rust, lief personeel en super mooie lagoon waar je overdag kunt relaxxen
Prachtige omgeving, behulpzaam personeel en super goed eten.
Posto superlativo! Lontano dal centro di Bacalar, ubicato in una zona poco battuta della laguna.
Diciamo che è un'esperienza da fare se amate dormire nella giungla, non volete avere confusione intorno e amate il lusso. In macchina, il centro di Bacalar dista 10/15 minuti se volete uscire.
Tutta la struttura è immersa in un giardino da sogno e la camera, con piscinetta privata, è andata oltre le aspettative.
Buona colazione e cucina meravigliosa con uno chef bravissimo Elias.
L'hotel dispone di un pontile meraviglioso a cui potete andare in macchina o farvi accompagnare.
Nulla.
This hotel has everything to get a 10/10. The location in the jungle, the fantastic architecture of the lodges, the tasteful SPA, yoga centre, Aluxes symbols, the birds when you wake up, our favourite staff member Gabriel, the magical lightning in the evening, the excellent food and the great location at the lake (5 min drive which they do for you)
So why not a 10/10. This has everything to do with the unclarity of invoicing. A few examples
1) We had to pay 10 usd per person per day for unknown reasons because all vat, city taxes, etc. were already paid. When I asked for an explanation, they were extremely unclear and changed the story multiple times
2) No drinking price list, so you never knew in advance what the price of the drinks would be
3) Although breakfast was included, they refused to give us a small breakfast package because we had to leave at 8 and they were only serving breakfast at 9 am.
I repeat, everything is great at this place, a bit more customer intimacy and clarity will make this a wonderful place
Die Einbettung im Dschungel
The property is amazing, a good place to relax and enjoy, and people who work in there is really nice
Management, not really nice at all
Tolle Bungalows sehr schön in der Natur angelegt. Beim Aufenthalt an der Lagune wurden wir sehr fürsorglich von Antonella umsorgt. Das gesamte Personal war sehr nett und sehr freundlich. Wir haben uns sehr wohl gefühlt.
Leider wurde zu unserer Zeit der Steg an der Lagune erneuert. Dadurch konnten wir diesen leider nicht nutzen und die Arbeiten waren auch sehr laut.
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