Hayah Grand Hotel

Hotels
5.8 (555 reviews)
FJ83+XGR، طريق السلام،، المدينة المنورة , Al Madinah , sa
gm@abualjoud.com

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Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Front desk (limited hours)
Self parking (surcharge)

Review Highlights

Pros:
Location proximity to Masjid Nabawi
Friendly staff (in some cases)
Short distance to Haram
Cons:
Uncleanliness throughout the hotel
Rude or uncooperative staff
Room quality issues and small sizes

Categories

Cleanliness
4.4
Mixed reviews regarding cleanliness, with some guests reporting issues like water leaks, unclean bathrooms, and general lack of cleanliness.
Service
7.8
Service quality was generally appreciated, with some exceptions mentioning rude or uncooperative staff.
Location
8.5
Highly praised location proximity to Masjid Nabawi, making it convenient for guests.
Room Quality
6.3
Mixed feedback on room quality, with reports of small room sizes, broken facilities, and uncomfortable stays.
Amenities
6.9
Satisfactory amenities with mixed reviews, some guests noted the lack of facilities like parking, sleepers, and proper cleaning services.
Value for Money
5.2
Mixed opinions on value for money, with some feeling the price was not justified by the services provided.
Food and Beverage
6
Average feedback on food and beverage services, with complaints about food quality and variety.
Overall Experience
6.9
Overall, guests had mixed experiences with the hotel, with positive aspects mainly related to location and negative aspects related to cleanliness, staff behavior, and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 23:23

Property Description

Central Location
Located in the heart of Al Madinah, Hayah Grand Hotel offers convenience and accessibility to popular landmarks such as Qiblatain Mosque and Mount Uhud, making it an ideal choice for travelers seeking to explore the city.

Multilingual Staff and 24-Hour Service
With a diverse team fluent in Arabic, Bengali, English, and Hindi, guests at Hayah Grand Hotel can expect exceptional service and communication round the clock at the 24-hour front desk.

Comfortable Accommodation with Parking
Enjoy a comfortable stay in air-conditioned rooms equipped with a flat-screen TV, complemented by the convenience of private parking and room service at Hayah Grand Hotel.

Book your stay at Hayah Grand Hotel now to experience a seamless blend of comfort and convenience during your visit to Al Madinah.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

5.8
Based on 555 reviews
Cleanliness: 4.4
Service: 7.8
Location: 8.5
Room Quality: 6.3
Amenities: 6.9
Value for Money: 5.2
Food and Beverage: 6
Overall Experience: 6.9
M
Muhammad • young couple • se
8
Very good
2025-07-24 • via Nuitee
I
Ibrahim • with friends • sa
9
Superb
2025-07-16 • via Nuitee
M
Mohammed • with friends • sa
8
Very good
2025-07-10 • via Nuitee
M
Mohamed • review category business travellers • sa
8
Very good
2025-07-07 • via Nuitee
M
Mohammed • with friends • sa
8
Very good
2025-07-05 • via Nuitee
M
Mohammed • with friends • sa
8
Very good
2025-07-05 • via Nuitee
R
Rizwan • group • in
10
Exceptional
2025-07-03 • via Nuitee
M
Muhammad • solo traveller • eg
3
Poor
Pros:

The hotel was close to the Mosque.

Cons:

There is not enough parking. Reception staff are completely uncooperative. The TV service didn't work and I complained more than once and it was useless. The bathroom had a lot of water leaking constantly. The hotel security personnel are nervous and loud about the guests and dealing with them was completely uncivilized.

2025-06-19 • via Nuitee
A
Abbas • solo traveller • sa
10
Exceptional
2025-06-15 • via Nuitee
S
Shameer • family with young children • sa
6
Pleasant
2025-06-14 • via Nuitee
F
Farooq • solo traveller • pk
5
Passable
2025-06-14 • via Nuitee
U
Uzair • family with young children • sa
3
Poor
2025-06-13 • via Nuitee
W
Waqas • with friends • sa
8
All is good. Location very good..except washroom not clean
Pros:

Location

Cons:

Washroom not proper clean and dustbin not change

2025-06-13 • via Nuitee
S
Shameer • family with young children • sa
8
Very good
2025-06-11 • via Nuitee
J
Jahangir • solo traveller • sa
7
Good
Pros:

it's near to masjid nabawi

Cons:

washroom exhaust fan needs maintenance
washroom footwear not available

2025-06-11 • via Nuitee
J
Jumma • family with young children • sa
5
Passable
2025-06-11 • via Nuitee
Z
Ziyauddin • family with young children • in
8
Very good
2025-06-11 • via Nuitee
M
Muhammad • with friends • sa
7
Good
2025-06-10 • via Nuitee
M
Musaddik • young couple • sa
10
Exceptional
Pros:

Service

Cons:

Room excellent

2025-06-10 • via Nuitee
Z
Zainulabdin • young couple • sa
6
Pleasant
Pros:

Location, price

Cons:

Facilities, No sleepers in toilets, no towel, No cleaning facility.

2025-06-10 • via Nuitee