Iris Hotel Boston

Hotels
9.3 (330 reviews)
30 Webster Street , Brookline , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location
Cons:
Unprofessional service on package handling
Spa experience issues
Rude front desk staff

Categories

Cleanliness
9.61
The hotel is noted as comfortable and clean.
Service
9.08
Mixed reviews on service; some found staff friendly while others faced issues.
Location
9.82
Conveniently located for Brookline and the hospital area.
Room Quality
9.57
Rooms are well-maintained and have excellent linens, towels, and a comfortable bed.
Amenities
8.6
Spa experience not satisfactory, affecting overall amenities perception.
Value for Money
9.06
Issues raised with package handling and breakfast credit affect perceived value.
Food and Beverage
9.11
Mixed sentiments regarding the restaurant service and experience.
Overall Experience
9.58
Overall positive experience from multiple reviews, overshadowed by one negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:00

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms equipped with modern amenities such as a coffee machine, fridge, and flat-screen TV.

On-Site Dining and Bar
Enjoy a delicious meal and refreshing drinks at our restaurant and bar, perfect for relaxing after a day of exploring the city.

Fitness Center and Business Facilities
Stay active in our fitness center and take advantage of our business center for all your work needs.

Book your stay at Iris Hotel Boston and indulge in a luxurious experience near Fenway Park and Boston University.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 330 reviews
Cleanliness: 9.61
Service: 9.08
Location: 9.82
Room Quality: 9.57
Amenities: 8.6
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.58
M
Martín • couple • pe
10
2026-09-10 • via Nuitee
T
Teresa • couple • us
9
Pros:

New facilities, very clean

Cons:

The beds are very uncomfortable.

2026-09-05 • via Nuitee
J
Julie • family_with_children • us
10
Great Hotel close to Fenway
Pros:

The hotel is in a quiet location with easy valet parking available. The receptionsits were friendly, accomodating and efficient. The room was clean, updated and comfortable. Overall the hotel is quiet. An added bonus is the purple iris theme throughout.

Cons:

We had breakfast in the restaurant that was not good. The service was extremely slow to the point it felt like no one was working the room. It took a long time to get coffee and once someone took our order it was another 45 minutes to receive basic eggs. The other patrons were visibly/audibly upset with the delays and lack of service which killed the dining vibe. I recommend going out for breakfast as this was a waste of time and money. The staff acted like they were doing the patrons a favor by bringing out the food. So bizarre for a restaurant to provide lackadaiscal service and food.

2026-09-01 • via Nuitee
A
Alex • family_with_children • gb
7
Pros:

The IRIS was a nice hotel in a nice location in the heart of Brookline. It is easy access to the center of the city on the tram and Brookline itself is very quaint. The staff were very friendly and accommodating, agreeing with our request to change room type as the arrangement did not quite work for us in the original two bedroom suite. The rooms were clean and the beds were comfy as well.

Cons:

Unfortunately the kitchen/restaurant seemed deserted most of the time and this really put us off going there and the bar was also deserted and closed most of the time which was a shame. The decor in the hotel is also just a little garish and bizarre but I guess this is just more of a preference thing.

2026-08-26 • via Nuitee
T
Tim • extended_group • de
10
2026-08-19 • via Nuitee
S
Sandy • solo_traveller • us
9
Pros:

Location, friendly and helpful staff. Night front desk person very helpful and quick to resolve difficulty.

Cons:

Had to call someone in regarding tv not working, someone had to fix nightlight one side of bed.

2026-08-14 • via Nuitee
J
Jonathan • couple • au
10
2026-08-09 • via Nuitee
S
scott • solo_traveller • us
10
2026-08-05 • via Nuitee
G
Graça • family_with_children • br
10
Surpreendente.
Pros:

Do conjunto: funcionários competentes e profissionais, sem perder a delicadeza no trato conosco. Excelentes instalações: quarto com fogão, geladeira e microondas. Super indicado para famílias que gostam de preparar suas refeições. Camas confortáveis. Banheiro limpo e com chuveiro delicioso. Super indicamos.

2026-08-02 • via Nuitee
B
Bernardo • solo_traveller • br
10
2026-07-14 • via Nuitee
J
Jen • couple • es
10
Wonderful stay made wonderful by the people who work here!
Pros:

The staff here is beyond amazing! So caring and lovely! And the restaurant is excellent, so much care and attention given to the food, which was delicious!

2026-07-09 • via Nuitee
S
Silvia • solo_traveller • us
10
2026-07-06 • via Nuitee
J
Jorge • couple • us
9
2026-07-02 • via Nuitee
A
Alistair • solo_traveller • gb
10
Pros:

We stayed in a deluxe suite. Yhe room was spacious. Housekeeping was excellent and the staff very friendly and helpful.

Cons:

Nothing we didnt like

2026-06-21 • via Nuitee
יצחק אייזנר • solo_traveller • il
10
Pros:

החדר היה גדול ומרווח. הכיל מטבחון עם כיריים, מיקרוגל, מקרר וכיור מטבח.
ניתן לעמעם ולהגביר את התאורה באופן קל.
הצוות היה אדיב מאוד.
ביקשנו כסא נוסף לחדר וקיבלנו מיד.
ביקשנו קומקום חשמלי וקיבלנו מיד.

Cons:

לא אהבנו את שיטת ה vallet להחניית הרכב. כלמדבר שרצינו לקחת ו/או להחזיר לרכב דרשה התערבות של הצוות.

2026-06-17 • via Nuitee
A
Anita • couple • us
7
Great rooms.
Pros:

Good location

Cons:

Some of the staff were indifferent and disheveled. Not helpful even to check out. Weird.

2026-06-17 • via Nuitee
P
Peggy • couple • us
10
2026-06-11 • via Nuitee
A
Abar • couple • us
9
2026-06-08 • via Nuitee
R
Rammy Shellef • couple • il
9
Pros:

Room and its comfort. Location was perfect for us.

Cons:

Price too high. Water pressure too low. Elevators are not up to the standard expected from such a pricey hotel.

2026-06-06 • via Nuitee
M
Michelle • couple • us
10
We look forward to a future stay at this incredibly well run, pristine hotel with a very attentive staff!!
Pros:

The staff was exceptional!!! The property was lovely and in a great location!

2026-06-05 • via Nuitee