Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Location
Historic building
Cons:
Poor service
Cleanliness issues
Food quality

Categories

Cleanliness
7.1
Several mentions of poor cleanliness and unkempt amenities.
Service
9.1
Staff were unhelpful and rude at times, particularly during checkout.
Location
10
Great location near public transport and historical sites.
Room Quality
8.1
Noise issues from adjoining rooms and poor sound insulation.
Amenities
9.6
Mention of the minibar and requests for irons indicate lack of good service.
Value for Money
8.1
Not worth the price paid given the service and quality issues.
Food and Beverage
7.6
Reports of stale food and poor quality breakfast items.
Overall Experience
10
General dissatisfaction with service, but good location impacted overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:13

Property Description

Historical Charm and Unique Rooms
Experience the charm of a recently renovated Italian bank building at The Galata Istanbul Hotel - MGallery. Each room offers a unique experience due to the historical nature of the property, providing guests with a one-of-a-kind stay.

Luxurious Amenities and Stunning Views
Elegantly decorated rooms with high ceilings, marble bathrooms, and views of Galata Tower or Golden Horn await you. Enjoy a rich buffet breakfast with a variety of options and dine at Mesai Restaurant for Turkish mezze delicacies while overlooking the Golden Horn.

Relaxation and Convenience
Indulge in the historical Turkish Hammam, spa, and fitness center for relaxation. With facilities like a business center, car rental services, and helpful tour desk, your stay at The Galata Istanbul Hotel - MGallery will be both luxurious and convenient.

Book now to immerse yourself in history and luxury at The Galata Istanbul Hotel - MGallery.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for € 0 per person per night when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 20 per person per night when using an existing bed.
    People 4 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 569 reviews
Cleanliness: 7.1
Service: 9.1
Location: 10
Room Quality: 8.1
Amenities: 9.6
Value for Money: 8.1
Food and Beverage: 7.6
Overall Experience: 10
F
Faty • solo_traveller • sn
9
Je recommande cet hôtel.
Pros:

- Le personnel de la réception, Tunahan et ses collègues ont été d’un grand support durant tout le séjour
- Le service du petit déjeuner et le choix proposé
- L’emplacement
- Le hammam

Cons:

Les horaires du service de chambre et leur insistance.

2026-07-25 • via Nuitee
M
Michael • couple • au
6
Great breakfast, could have better reception staff and updated rooms.
Pros:

Breakfast was great, facilities outside the room modern and clean.

Cons:

Reception staff not as friendly as you’d expect for a hotel. Felt very dry and like we were being upsold external activities. Rooms require some updating, photos look great but in person felt its age.

2026-07-24 • via Nuitee
R
Raquel • couple • br
10
2026-07-23 • via Nuitee
S
svetlana • couple • ru
9
2026-07-20 • via Nuitee
N
Nadja • solo_traveller • ch
8
2026-07-15 • via Nuitee
J
Jaquelin • solo_traveller • ar
10
Excelente
Pros:

Está muy bien ubicado, se ve de buen gusto , el ascensor vidriado y el roof top te permite ver las principales atracciones de la ciudad

2026-07-10 • via Nuitee
M
Maurizio • family_with_children • it
8
Servizi dell'Hotel di ottimo livello, pulizia e silenziosità. Ottima posizione.
Pros:

L'Hotel era una banca e si vede l'austerità tipica della banca. Alla reception hanno però fatto di tutto per rendere confortevole il nostro soggiorno tramite la prenotazione di alcuni servizi esterni.

Cons:

Secondo me la colazione costa troppo. Questo spinge molto a rifiutare e fare colazione in un bar esterno adiacente alla struttura. Le stanze che danno sulla via principale hanno la visione di fronte un palazzo fatiscente, non bello da guardare.

2026-07-08 • via Nuitee
F
Fourie • family_with_children • za
9
2026-07-07 • via Nuitee
M
Maryam • family_with_children • ae
3
Would not stay again!
Pros:

The property location was nice and the lobby area.

Cons:

Our stay was very disappointing, especially for what is advertised as a 5-star hotel. The staff were rude, unwelcoming, and not accommodating, which made our experience far from enjoyable. The housekeeping was also poor, and the cleanliness of the room did not meet the standard we would expect from a 5-star hotel. Overall, we expected a much higher level of service and quality, but unfortunately, the hotel fell well short of our expectations.

2026-07-07 • via Nuitee
A
Andreas • couple • cy
9
Memorable
Pros:

Excellent location, clean and cozy. Located on a nice and quite street yet very near to all the busy parts of the city. The staff were very friendly especially Mert and Elif. Would definitely go back!!!

Cons:

More coffee options for breakfast and please make the coffee stronger!!

2026-07-01 • via Nuitee
T
Tyler • solo_traveller • ca
8
2026-06-30 • via Nuitee
J
Janine • extended_group • nz
9
Great place to stay with easy access to most places
Pros:

Location, design, comfortable

Cons:

No outdoor space to sit

2026-06-27 • via Nuitee
C
carmen • couple • cl
9
Great place to stay
Pros:

Great breackfast and rooms. Great staff

Cons:

The bathroom disnt hace ventilation

2026-06-27 • via Nuitee
S
Sergio • couple • cl
10
Excelente ubicación. Tiene un Hammam maravilloso
Pros:

Excelente. Muy bonito y gran ubicación

2026-06-26 • via Nuitee
N
Nonjabulo • couple • za
9
2026-06-23 • via Nuitee
Z
Zoe • extended_group • au
8
Generous Customer Service in Galata
Pros:

I booked a Superior King Room with Galata view for my 5 night stay. I was impressed with the size and views of the Galata tower from my room. The bed was very comfortable and I had a lovely selection of homemade Turkish biscuits and fresh fruit with a welcome message, which was a great touch. The bathroom was stunning, with a lot of marble finishes. The room had excellent storage and an area to sit. The breakfast was hearty with a good mix of Turkish and western items. After staying in quite a few different European hotels over the past month, what stood out to me was the level of customer service from the front desk team. On numerous occasions Omer assisted my friend and I with getting Ubers, recommendations for local eating and sightseeing. In my opinion the level of service shown was over and above the expectation and you could tell that Omer is passionate and well suited to working with guests and genuinely wanting guests to have the best possible experience. I also had a fantastic experience at the onsite Hamam and found the treatment gentle but very effective. The Galata area itself is fantastic, lots of great dining and shopping options with charming older buildings.

Cons:

I think some fresh juice options at breakfast would be a nice touch, along with eggs to order and hot drinks to order(often the hot water was not hot). I ran into some difficulty conversing in English with one young man at breakfast and was assisted by a female chef. The housekeeping staff did a good job however I noted all seemed to be male employees. My preference would have been to have female staff making up my room each day, noting I had no negative interactions with housekeeping staff. Block out blinds/roller shutters on the windows would be a great addition although I was able to sleep well with an eye mask. It would have been nice to see some more Turkish options on the room service menu, instead of the western options. Some street noise on some nights, although not enough to disrupt sleep.

2026-06-23 • via Nuitee
S
somo • couple • ae
9
It was nice. I would recommend the hotel to family and friends
Pros:

The hotel was very clean.

Cons:

No nice view, tight bathroom

2026-06-17 • via Nuitee
H
Harald • couple • de
6
5 Sterne ist übertrieben.
Pros:

Die Lage des Hotels war perfekt. Sehr nah der Galatabrücke. Zum Galataturm mit schicken Restaurants waren es ebenfalls nur wenige Meter

Cons:

Das Zimmer mit tollem Bosporusblick war sehr klein !

2026-06-14 • via Nuitee
K
Koray • solo_traveller • ch
10
2026-06-12 • via Nuitee
L
Leanne • couple • au
7
Enjoyed the location and the hotel staff were very helpful.
Pros:

Location was excellent

Cons:

The restaurant and breakfast was not worth it. Breakfast was very ordinary and the meal we had in the restaurant was atrocious.

2026-06-06 • via Nuitee