Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Ample space in rooms
Good location
Cons:
Poor cleanliness
Old facilities

Categories

Cleanliness
7.15
Guests reported issues with cleanliness, including dirty curtains and rooms.
Service
9.12
Standard quality for this hotel tier with some positive mentions of staff friendliness.
Location
10
Repeatedly highlighted as fantastic and perfect, making it a strong positive.
Room Quality
6.61
Mention of old furnishings and maintenance issues negatively impacted perceptions.
Amenities
7.64
A lack of modern amenities and poor maintenance of existing ones were noted.
Value for Money
6.6
Guests felt the prices were not justified given the quality of the accommodation.
Food and Beverage
7.65
Limited menu options were mentioned, impacting the overall experience.
Overall Experience
7.64
Despite the location, many guests felt disappointed with other aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:09

Property Description

Location and Amenities
The remodeled Enjoy Pucón Hotel boasts the prime spot in the city, nestled on the beachfront and at the heart of Pucón. Guests can indulge in the modern spa, gym, pub-restaurant, and even try their luck at the casino. The outdoor heated family pool and semi-sports pool offer relaxation and fun for all.

Scenic Views and Modern Comfort
Most rooms at Enjoy Pucón Hotel offer stunning vistas of the lake or Villarrica volcano. The spacious and contemporary rooms are equipped with cable TV, wifi, air conditioning, and more, ensuring a comfortable stay for all guests.

Local Attractions and Experiences
Adjacent to the hotel lies Enjoy Pucón Casino, while our dedicated staff can guide you to explore the best of Pucón. From wilderness tours to adventure activities like kayaking and volcano tours, there's something for everyone to enjoy.

Book your stay at Enjoy Pucón Hotel for an unforgettable experience!

Important information:

All reservations must be guaranteed with a valid Credit Card: Visa, Master Card, Diners Club or American Express. As a guarantee of the reservation, the hotel could apply a withholding -not a charge- 10 days prior to the check-in corresponding to the first night of stay plus tax. Foreigners not resident in Chili are exempt from taxes. This retention will only be effective in case the person does not show up or cancels his / her stay outside the established period. The retention is released once the passenger arrives at the hotel.

Use of the Gym: The minimum age to enter the gym facilities is 14 years old. In such cases, the minor must have the express written authorization of whoever has representation and/or guardianship of the minor and must always be accompanied by an adult who is responsible for him/her at all times.
Use of the SPA is for people over 18 years of age.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

A child up to 8 years old is allowed to share a bed with their parents.

Use of the SPA is only for those over 18 years of age. Use of the SPA's Heated Pool requires prior reservation.Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Jul 30, 2026 until Tue, Dec 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 2626 reviews
Cleanliness: 7.15
Service: 9.12
Location: 10
Room Quality: 6.61
Amenities: 7.64
Value for Money: 6.6
Food and Beverage: 7.65
Overall Experience: 7.64
M
Martínez • extended_group • cl
10
Pros:

ubicación céntrica, habitación amplia y con las comodidades adecuadas para la estancia.
Restaurante muy agradable y variado

Cons:

había cortes de agua y luz de manera intermitente.
Desayuno poca variedad

2026-10-13 • via Nuitee
S
Sebastian • couple • cl
10
Buena
Pros:

La ubicación y la atención

Cons:

Las cortinas del baño tenían un poco olor a húmedo

2026-10-13 • via Nuitee
A
Arnoldo • couple • cl
9
2026-10-13 • via Nuitee
J
juan • family_with_children • cl
10
2026-10-13 • via Nuitee
L
LILIANA • family_with_children • cl
6
es para ir una sola vez a conocer y no volver
Cons:

la hora del desayuno , extremadamente desordenado, solicitamos la habitacion suite y la verdad para el precio q cobran hasta el tv pequeñito , sin puerta entre las habitaciones . No me gusto. no volvere

2026-10-13 • via Nuitee
C
CARMEN GLORIA • family_with_children • cl
5
Cons:

al reservar, indicaba una cama 2 plz, 4 camas de 1 plaza y 2 sofas camas. Sin embargo, habian 2 camas de 1 plaza y 2 literas.
las literas no estaban en buenas condiciones, por lo que no se pudo hacer uso de las camas de arriba. En consecuencia hubo que dormir en los sillones del living, que no son sofas camas.
No es grato pagar por un servicio, que no cumple con lo ofrecido.

2026-10-13 • via Nuitee
R
Rollf • extended_group • cl
2
Pésima y perdieron la calidad que tenía el hotel antiguamente
Pros:

En esta oportunidad nada

Cons:

Ducha pequeña, la falta de aseo que tienen en la actualidad, la calidad de la comida llegando incluso a estar producto añejos y incluso al ir a las 10 de la mañana no hay cubierto disponible y solo vaso de cartón y de madera

2026-10-13 • via Nuitee
V
vanessa • family_with_children • cl
9
Una muy buena opción para vacacionar
Pros:

Todo excelente, nos gustó
Mucho el alojamiento, rico el desayuno y las piscinas muy buenas la vista muy linda

Cons:

Se demoraron mucho en ir a limpiar la pieza

2026-10-13 • via Nuitee
A
Alvarez • couple • cl
6
2026-10-13 • via Nuitee
M
MEIER • solo_traveller • ar
10
2026-10-12 • via Nuitee
C
Camila • solo_traveller • cl
8
Cons:

Esperaba un mejor desayuno

2026-10-11 • via Nuitee
E
Esmeralda • solo_traveller • cl
10
Pros:

La atención del personal muy amables

Cons:

La piscina del spa estaba muy fría

2026-10-11 • via Nuitee
C
Camilabeatriz.rg • solo_traveller • cl
8
Pros:

Lugar agradable buena ubicación atención excelente desayuno buffet normal

Cons:

La cama no estaba en las mejores condiciones ya se notaba el uso y lo antiguo de los colchones

2026-10-10 • via Nuitee
C
Candy • family_with_children • cl
9
Buena
Pros:

Ubicacion

Cons:

Servicio de limpueza de la habitacion durante la estadia

2026-10-09 • via Nuitee
F
Francisco Andrés • couple • cl
9
Semana maravillosa.
Pros:

Lugar cómodo, buenos los espacios, la vista al lago increíble.
Muy cerca del centro.

Cons:

Todo bien. No encontré cosas importantes que decir.

2026-10-08 • via Nuitee
J
jose ignacio • couple • cl
5
un 3,45 para aprobar el examen bien al justo
Cons:

La relación precio7día -estado general de las instalaciones - es absolutamente desequilibrado. Puesto en otros términos, para un hotel de tercera todo bien.

2026-10-08 • via Nuitee
P
pavez guajardo • solo_traveller • cl
8
Pros:

La atención

Cons:

El desayuno faltó variedad de frutas

2026-10-07 • via Nuitee
F
Facundo Nicolas • couple • ar
10
2026-09-19 • via Nuitee
A
Abraham • family_with_children • cl
8
Bien
Pros:

Piscina

Cons:

Falta más jabón de baño

2026-09-19 • via Nuitee
C
Carlos • family_with_children • cl
10
2026-09-19 • via Nuitee