Maids Guest Rooms

Hotels
8.8 (272 reviews)
288 Kew Road , Kew , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Pets allowed
Luggage storage
Safety deposit box
Golf course
Packed lunches
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Excellent location near Kew Gardens
Friendly and accommodating staff
Cons:
No breakfast options
Some issues with room amenities

Categories

Cleanliness
8.88
Reviews indicated the rooms were clean and well-maintained but some concerns were expressed about space.
Service
9.35
Guests praised the accommodating and friendly staff, contributing to a welcoming atmosphere.
Location
9.39
The accommodation's proximity to Kew Gardens and public transport was frequently highlighted as a major positive.
Room Quality
8.84
Rooms were described as spacious and comfortable, though some stated potential improvements.
Amenities
8.87
The availability of tea and coffee, as well as the bathroom facilities, were appreciated, but some suggestions were made for improvement.
Value for Money
8.83
Guests felt the pricing was terrific for the quality of the accommodation.
Food and Beverage
7.38
There were complaints about the lack of breakfast options, which affected perceived value in this category.
Overall Experience
8.85
Overall, guests had a positive experience, though a few issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 01:20

Property Description

Charming Accommodation in Kew Gardens

Terrace and Free WiFi: Enjoy the serene terrace and stay connected with complimentary WiFi throughout your stay at Maids Guest Rooms.

Delightful Dining Options: Indulge in British cuisine at the on-site restaurant, with special dietary requests catered to, ensuring a satisfying dining experience for all guests.

Outdoor Activities: Immerse yourself in the picturesque surroundings of Kew by exploring hiking and cycling options available nearby.

Experience comfort and convenience at Maids Guest Rooms. Book now for a memorable stay amidst the beauty of Kew Gardens.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 272 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 7.38
Overall Experience: 8.85
I
Inderjeet • solo_traveller • gb
8
2026-07-23 • via Nuitee
J
Jane • couple • gb
3
2026-07-20 • via Nuitee
H
HELEN • couple • gb
8
2026-07-18 • via Nuitee
O
Oliver • solo_traveller • de
8
English charme in Kew
Pros:

The Original Maids of Honour has a quaint English charme and is located right next to the Royal Botanical Gardens in Kew, a lovely London district with cute little houses. You get 20% off in the tea room which we made lots of use of! We recommend getting a High Tea in the afternoon.
The staff was always welcoming and friendly.

Cons:

During summer the rooms can get rather warm, because it's an old house, so it's not as well insulated. But they put a fan in our apartment which was helpful.

2026-07-15 • via Nuitee
K
Karen • couple • gb
8
Loved the room and the location and the staff were really helpful and friendly
Pros:

The location is excellent

Cons:

TV was playing-up (no instructions or manual to refer to) shower was either too hot or too cold (again no instructions or manual)

2026-07-12 • via Nuitee
N
Nasreen • couple • bh
10
Worth every penny
Pros:

Everything ! Super comfortable room, spacious and super clean and only 10 minutes walk to the stations -and super close to the bus station

Cons:

Nothing

2026-07-11 • via Nuitee
S
Sarah • couple • gb
4
Avoid vintage room in the summer
Pros:

The location is great, especially if visiting Kew Gardens.
Staff were friendly and approachable.
Cafe next door offers tasty food.
Easy access via public transport and parking possible via permit.

Cons:

Room 4 (vintage) should not be marketed when temperatures are above 25 degrees. Despite two large fans the heat was stifling and sleep impossible. There is a small window but no air flow and the room soon becomes sauna-like. We had to check out early as the room was unbearable. Also, the bathroom is tiny and by that I mean only room for one person to stand up. There is a dangerous step up to the bathroom which is ‘lipped’ so a trip hazard

2026-07-10 • via Nuitee
C
Christopher • solo_traveller • gb
8
Excellent position, clean and comfortable
Pros:

The position opposite Kew Gardens and close to Kew and trains. . It was clean and comfortable

Cons:

It was a small conversion ( possibly from a garage) .

2026-07-10 • via Nuitee
M
Marieke • solo_traveller • nl
9
fijn guesthouse in heerlijk rustige wijk
Pros:

Fijn guesthouse aan de Kew Gardens, vlakbij zijn leuke restaurantjes en de bakkerij/restaurant waar het guesthouse bij hoort is ook een aanrader. Heel vriendelijk en behulpzaam personeel

2026-07-08 • via Nuitee
S
Sarah • couple • gb
5
Great location but very “tired” accommodation.
Pros:

Location - a short walk from the tube station and close to Kew Gardens

Cons:

Very old fashioned. 1950s decor and as building work was going on the carpets in the corridors were dirty. Room was clean but very hot and opened window meant very noisy as on main road. Staff helpful but didn’t meet them.

2026-07-08 • via Nuitee
G
Georgina • solo_traveller • gb
9
2026-07-03 • via Nuitee
A
Ann • couple • gb
2
Health and safety issues!
Pros:

Location, directly opposite Kew Gardens boundary wall and 5 min walk to main entrance gate.
Friendly staff.

Cons:

The premises - the entrance hall, the stairs - smelly stair carpeting, not fitted with a decent safety handrail for such steep narrow stairs, the electruc cablea that were protuding along the hall from several other rooms and one cable definitely a trip hazard near top of stairs; room was so hot & stuffy - a large fan was left on floor but this also meant its cable was trailing across room; unable to leave window open as 1) on busy main road so traffic noise loud
2) safety issue - flat roof directly outside bedroom window would make for easy access for any intruder.
Small ensuite bathroom/toilet on raised step from bedroom. We tried the pull light, not working so shutting bathroom door meant being plunged into darkness. Reported to member of staff -Laura - pleasant friendly girl. Very apologetic, messaged owners but thought as it was a Sunday, they wouldn't be able to call anyone out. Obvious they didn't even reply. Why weren't the lights checked anyway beforehand? Were offered boxed cream tea on house and she brought a small angle poise lamp which had to be plugged in behind TV and placed outside bathroom door. This was pretty useless as didn't give enough light into bathroom.

My husband had prebooked tickets for Kew Gardens for my birthday, a table at a restaurant for dinner later on and a river trip from Kew next day so we had no choice but to stay despite our misgivings.
Honestly don't know how this place passed a health & safety check.

Owners ahould maintain property properly and have somebody available on call for maintenance issues.

Would NOT recommend this property due to its safety issues. .

2026-06-30 • via Nuitee
S
Susan • couple • gb
8
2026-06-28 • via Nuitee
R
Rob • solo_traveller • gb
7
2026-06-27 • via Nuitee
P
Paul • solo_traveller • gb
9
Convenient, a very good fan provided for the heatwave, very nice staff, would stay again.
Pros:

The staff were very friendly, the location is great for visiting kew gardens and is a short walk to the station and to nearby pubs and so on. The rooms were completely fine.

Cons:

Nothing in particular.

2026-06-24 • via Nuitee
D
Don-D • solo_traveller • gb
9
Pros:

Great value, good location, easy self check in.

2026-06-23 • via Nuitee
S
Stephen • solo_traveller • gb
8
Excellent place to stay for Kew and Richmond
Pros:

This was the perfect place to stay to visit Kew Gardens and Richmond. Staff were very welcoming and helpful when we checked in and out. The rooms were spotlessly clean and comfortable and had pretty much everything we needed.

Cons:

There was nothing we didn't like, but could have benefitted from a couple of high ball glasses for water - using a wine glass felt wrong somehow!

2026-06-15 • via Nuitee
D
Deborah • solo_traveller • gb
9
2026-06-06 • via Nuitee
E
Elena Deya • solo_traveller • gb
10
2026-05-27 • via Nuitee
S
simon • couple • gb
8
O/a very good
Pros:

Ideal location for Kew Gardens and metro stations

Cons:

Im sorry to say the 2 days we were there was the hottest day in the uk , so the room was very very hot even with the widow open and then we heard the early morning planes coming in otherwise good , 1 thing possibly a small shelf in the shower area for soaps etc

2026-05-27 • via Nuitee