The Novello By Hotel Evergreen- Mussoorie

Hotels
7.9 (201 reviews)
Picture Palace Road, 500 Meter from Mall Road, Near Kulri Bus Stand , Mussoorie , IN

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Facilities

Television in common areas
Nightclub
Front desk (limited hours)
Express check-in
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
See all facilities

Review Highlights

Pros:
Cozy rooms
Courteous staff
Beautiful location
Comfortable beds
Cons:
Cleanliness issues
Poor food quality
Room maintenance problems

Categories

Cleanliness
6.65
Several mentions of poor cleanliness and hygiene issues, including bed bugs and food contamination.
Service
9.15
Mostly positive remarks about staff being courteous and helpful, despite one negative review regarding delayed responses.
Location
9.65
Frequent descriptions of the location being prime and near key attractions, with good views.
Room Quality
7.15
Mixed sentiments; some rooms noted as nice, but significant complaints about others being in poor condition.
Amenities
8.65
General satisfaction with the amenities, though specific mentions were lacking in some reviews.
Value for Money
7.65
Comments indicate varying perceptions of value, particularly due to issues with promised services.
Food and Beverage
5.65
Negative feedback about food quality, including instances of contamination and poor service.
Overall Experience
8.65
Various reviews highlighted positive experiences, offsetting some negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:39

Property Description

Convenient Location
Located in the heart of Mussoorie, just a short distance from popular attractions like Gun Hill Point and Mussoorie Library.
Modern Amenities
Enjoy free WiFi, concierge services, and a restaurant on-site. Rooms feature city views and modern amenities like flat-screen TVs.
Exceptional Service
Benefit from a 24-hour front desk, entertainment staff, and free shuttle service during your stay.

Book your stay at The Novello by Evergreen Mussoorie for a memorable experience in the hills.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 201 reviews
Cleanliness: 6.65
Service: 9.15
Location: 9.65
Room Quality: 7.15
Amenities: 8.65
Value for Money: 7.65
Food and Beverage: 5.65
Overall Experience: 8.65
S
Saikat • solo_traveller • in
7
2026-04-16 • via Nuitee
S
Subhodeep • couple • in
2
2026-04-14 • via Nuitee
M
Munindra • extended_group • in
3
Would not recommend and also the privacy is a myth balcony are joined with other people room so they can come into your
Pros:

Just the room nothing else.

Cons:

Service was very bad and also the food is worst

2026-04-13 • via Nuitee
P
Prakhar • extended_group • us
9
Cons:

Even after bookimg it online and selecting option to pay at property , they called us to asl for 30% advance to pay online to confirm the booking

2026-04-07 • via Nuitee
V
VERMA • solo_traveller • in
1
Pathetic stay, dont waste ur trip
Cons:

Hotel is around 500meters away from Mall Road and you have to walk on steep height, along with that you will get parking on your Luck, price is over hyped, never ever take their Delux normal room, its like a cage with no window.
If u see a window, you cannot consider it as a window.
Exhaust fans or TV are non operational. Pathetic stay. You will find much better rooms in 1200-1500inr inside mall road.
Money doesnt matter, but ur time does !!

2026-04-04 • via Nuitee
A
ashish • couple • in
10
Pros:

Great hospitality. A rememberable stay there .

2026-04-01 • via Nuitee
J
Jyoti bopaya • extended_group • in
5
Pros:

Nothing really

Cons:

Everything. Unclean , aging away. Horrible restaurant

2026-04-01 • via Nuitee
A
Aman • extended_group • in
6
Great room, view and location, but let down by staff and overpriced, average food.
Pros:

The room and the view outside the room was pretty nice. It also had facilities like a water heater, tea sachets, and the bed was pretty comfortable too. The location particularly is excellent because you could just walk up to mall road and get back to your hotel at anytime of the day or night.

Cons:

The staff and food were below average, to say the least. When we asked to extend our stay, the reception guy quoted a much higher price than what we paid earlier—it almost felt like he didn’t want us to stay. The tea was extremely bad, and everything else we ordered was mid and overpriced. Definitely better to book all nights in advance and eat outside.

2026-03-31 • via Nuitee
R
Rashmita • couple • in
9
2026-03-30 • via Nuitee
O
OVERSEAS • extended_group • in
10
2026-03-27 • via Nuitee
M
Monserrate • solo_traveller • gb
7
2026-03-20 • via Nuitee
B
Binal • extended_group • gb
9
2026-03-18 • via Nuitee
V
Vikrant • couple • in
1
Cons:

Bed and bathroom was unclean toiletries not present tv not working flush not working

2026-03-15 • via Nuitee
D
DavidSingh62 • couple • in
10
2026-03-10 • via Nuitee
P
pratiksha • couple • in
10
2026-03-09 • via Nuitee
B
Birju • couple • in
10
Pros:

Recently stayed at this fantastic hotel and had an amazing experience! The room was clean, comfortable, and beautifully decorated. The staff were super friendly and helpful, making our stay even more enjoyable.

The hotel's location was perfect for exploring the city, and the breakfast spread was delicious. Would definitely recommend and stay again! 😊

2026-03-09 • via Nuitee
B
Bisht • couple • in
10
2026-03-09 • via Nuitee
G
Gupta • couple • in
10
Pros:

Great experience. Rooms are neat and clean. Views from the rooms are really awesome

2026-03-09 • via Nuitee
M
michel • couple • in
10
Pros:

A great hotel review highlights specific, positive experiences like exceptional service, cleanliness, comfort, and, if applicable, a great location or view. Effective reviews often praise individual staff members, mention well-equipped rooms, and provide a balanced view of the value for money.😀

2026-03-09 • via Nuitee
G
Gupta • couple • in
10
2026-03-09 • via Nuitee