Tru By Hilton Jacksonville Airport

Hotels
•
Tru by Hilton
9 (624 reviews)
1265 Airport Road , Jacksonville , us

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Noise from other rooms
Limited breakfast options
Issues with hot water

Categories

Cleanliness
8.58
Cleanliness was remarked as very good in most reviews, but some complaints about odors and noise from other rooms impacted overall sentiment.
Service
9.55
The staff received high praise for being friendly and accommodating.
Location
9.59
Most reviewers appreciated the convenient location near the airport.
Room Quality
9.04
Rooms were typically described as spacious and clean, although some issues with noise and temperature control were noted.
Amenities
8.57
Amenities were satisfactory, but some guests noted limited breakfast options and issues such as no microwaves.
Value for Money
8.53
Reviews reflected that the price was reasonable for the quality provided, despite some complaints.
Food and Beverage
8.58
Breakfast was good but had limited options, affecting the overall rating.
Overall Experience
9.55
Overall positive experience with guests expressing satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:59

Property Description

Convenient Location: Located in the North Jacksonville district, close to major attractions such as Catty Shack Ranch Wildlife Sanctuary and Jacksonville Zoo Gardens.

Modern Amenities: Air-conditioned rooms with flat-screen TVs, 24-hour front desk service, and free private parking. Enjoy convenience and comfort throughout your stay.

Shuttle Service: Explore the surrounding area effortlessly with the hotel's complimentary shuttle service. Experience seamless transportation during your trip.

Experience comfort and convenience at Tru By Hilton Jacksonville Airport. Book your stay now to enjoy a stress-free travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 624 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
P
Pierce • couple • us
8
Pros:

Servicable Airport hotel. Does what it is supposed to do.

2026-07-25 • via Nuitee
L
Lisa • couple • us
9
2026-07-24 • via Nuitee
M
Marvin • couple • us
8
If it won’t for the noise in the hallways, I would say the state was very good
Pros:

It was very clean and the staff was very nice

Cons:

Either the walls are very thin or the kids playing up and down the hallway were very noisy. I could hear a conversation in the other rooms. I’m a very light sleeper so I heard everything even though the bed was comfortable, I would disturb all through the night.

2026-07-21 • via Nuitee
J
Jamie • solo_traveller • us
10
Pros:

Will stay agai

2026-07-20 • via Nuitee
A
Aniecia • couple • us
10
2026-07-18 • via Nuitee
K
Kiambria • couple • us
10
2026-07-18 • via Nuitee
N
Niesha • solo_traveller • us
10
2026-07-16 • via Nuitee
P
PHILLIPS • solo_traveller • us
10
2026-07-16 • via Nuitee
R
Rosetta • solo_traveller • us
10
2026-07-13 • via Nuitee
R
Reba • couple • us
10
Pros:

Property was in a good location, clean, well maintained and the coffee was the best I’d had in three days. Breakfast was also good.

Cons:

Nothing

2026-07-12 • via Nuitee
I
Irem • solo_traveller • us
10
2026-07-10 • via Nuitee
A
Askew • solo_traveller • us
6
Cons:

Ran out of grits before 9am and didn't put out any more

2026-07-09 • via Nuitee
W
wendell • couple • us
9
2026-07-09 • via Nuitee
W
Whittney • couple • us
10
Pros:

Very professional

Cons:

The small shower

2026-07-07 • via Nuitee
D
Destiny • couple • us
8
Pros:

Clean and easy check in.

Cons:

The bed was uncomfortable.

2026-07-06 • via Nuitee
C
Crystal Collier • couple • us
7
Cons:

More towels . Hair was in tub and sink.

2026-07-06 • via Nuitee
L
Liz • solo_traveller • us
10
2026-07-06 • via Nuitee
S
Sandra • solo_traveller • co
10
Pros:

Breakfast was great! The bed and room are fantastic! No complains at all

2026-07-03 • via Nuitee
S
Serena • couple • us
10
Loved It
Pros:

Great staff. Comfortable room. Breakfast was delicious. First time seeing a pancake machine - excited about that!

2026-07-02 • via Nuitee
C
Charlotte • family_with_children • us
10
2026-07-02 • via Nuitee