Tru By Hilton Jacksonville Airport

Hotels
•
Tru by Hilton
9 (571 reviews)
1265 Airport Road , Jacksonville , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Noise from other rooms
Limited breakfast options
Issues with hot water

Categories

Cleanliness
8.58
Cleanliness was remarked as very good in most reviews, but some complaints about odors and noise from other rooms impacted overall sentiment.
Service
9.55
The staff received high praise for being friendly and accommodating.
Location
9.59
Most reviewers appreciated the convenient location near the airport.
Room Quality
9.04
Rooms were typically described as spacious and clean, although some issues with noise and temperature control were noted.
Amenities
8.57
Amenities were satisfactory, but some guests noted limited breakfast options and issues such as no microwaves.
Value for Money
8.53
Reviews reflected that the price was reasonable for the quality provided, despite some complaints.
Food and Beverage
8.58
Breakfast was good but had limited options, affecting the overall rating.
Overall Experience
9.55
Overall positive experience with guests expressing satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:59

Property Description

Convenient Location: Located in the North Jacksonville district, close to major attractions such as Catty Shack Ranch Wildlife Sanctuary and Jacksonville Zoo Gardens.

Modern Amenities: Air-conditioned rooms with flat-screen TVs, 24-hour front desk service, and free private parking. Enjoy convenience and comfort throughout your stay.

Shuttle Service: Explore the surrounding area effortlessly with the hotel's complimentary shuttle service. Experience seamless transportation during your trip.

Experience comfort and convenience at Tru By Hilton Jacksonville Airport. Book your stay now to enjoy a stress-free travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 571 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
D
donnawe • couple • us
10
2026-05-31 • via Nuitee
R
Rebecca • solo_traveller • us
9
2026-05-29 • via Nuitee
L
Lee • solo_traveller • us
8
Nice and quick
Pros:

I like that they resolved my issue with booking.com and got me with my Hilton honors rate

Cons:

Everything was fine. I was there for one night for my cruise

2026-05-29 • via Nuitee
M
Michelle • extended_group • us
10
Would stay here again .
Pros:

Close to restaurants and staff were very friendly and helpful with booking the shuttle service for the cruise port .

Cons:

Wish the room could have been alittle colder .

2026-05-27 • via Nuitee
A
Andrea • couple • us
8
2026-05-26 • via Nuitee
J
Jade • family_with_children • us
10
2026-05-26 • via Nuitee
M
Mariajose • couple • us
10
2026-05-24 • via Nuitee
L
Lakeshia • solo_traveller • us
9
Pros:

Cleaning

Cons:

Need grits instead of oatmeal & more turkey meat

2026-05-24 • via Nuitee
W
Wayne • couple • us
10
Very nice modern clean
Pros:

Good breakfast , perfect location for us, north of the city, easy to get home the next day in sc

Cons:

An extra chair in the room,

2026-05-20 • via Nuitee
N
Nicole • solo_traveller • us
10
Excellent hotel before cruise
Pros:

The staff was amazing and helpful for our one night for our cruise the next day. I will definitely stay there again.

2026-05-20 • via Nuitee
J
James • couple • us
10
2026-05-17 • via Nuitee
S
Shannon • couple • us
9
Location, Location, Location!!
Pros:

We were very pleased with our stay. Our room was clean and ready for us to have a good nights stay. The location was very close to the cruise port. As a matter of fact we could see the top of the Disney Ship from our window. We will definitely be staying here again prior to our next cruise.

2026-05-14 • via Nuitee
R
Rivera • couple • pr
10
2026-05-13 • via Nuitee
B
Brigitte • couple • ca
7
Correct pour une nuit mais sans plus
Cons:

Lit peu confortable

2026-05-12 • via Nuitee
C
Cameron • couple • us
8
2026-05-09 • via Nuitee
T
Tressie • solo_traveller • us
9
2026-05-08 • via Nuitee
K
Kimberley • solo_traveller • us
9
Pros:

It was quiet...accessibility to everything waz good...staff was friendly

Cons:

Water pressure was low

2026-05-07 • via Nuitee
C
Cetola • couple • us
10
Comfortable
Pros:

Breakfast restful
Peaceful a great mixing variety of food and it was plentiful and the food court major kept it stock Macy

2026-05-07 • via Nuitee
A
Alberto • solo_traveller • us
10
Modern, Excellently Located for Airport Access
Pros:

New, modern hotel; very close to airport, with reliable 5am shuttle; friendly, efficient staff.

Cons:

The bed sheets were unusually thin.

2026-05-04 • via Nuitee
S
Scott • solo_traveller • us
9
2026-05-03 • via Nuitee