Blue Palm Bacalar - Adults only

Hotels
9.6 (1023 reviews)
AVENIDA 5 ENTRE CALLES 28 Y 30 #960, COLONIA MARIO VILLANUEVA MADRID. BACALAR, QUINTANA ROO, MEXICO. , Bacalar , MX

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Clean and comfortable rooms
Good location
Cons:
Limited parking
Wifi could be improved

Categories

Cleanliness
9.41
Multiple reviews indicate that rooms are clean and well-kept.
Service
9.78
Staff are frequently praised for their friendliness and helpfulness.
Location
9.42
Conveniently located near the center and attractions.
Room Quality
9.57
Rooms are spacious and comfortable, with emphasis on quality.
Amenities
9.4
Good availability of amenities like bikes and a pleasant pool area.
Value for Money
9.36
Guests feel they received good value for their stay.
Food and Beverage
9.91
Breakfast and on-site restaurant are highly rated.
Overall Experience
9.98
General consensus is extremely positive with several recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:36

Property Description

Luxurious Stay at Blue Palm Bacalar

Outdoor Pool and Garden: Enjoy a refreshing swim in the outdoor pool or take a leisurely stroll in the lush garden at Blue Palm Bacalar.

Elegant Rooms with Modern Amenities: Relax in air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and a private bathroom with free toiletries and a hairdryer.

Convenience and Comfort: Benefit from free WiFi, a 24-hour front desk, and a concierge service during your stay. Unwind with a drink at the on-site bar.

Experience luxury and relaxation at Blue Palm Bacalar. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 1023 reviews
Cleanliness: 9.41
Service: 9.78
Location: 9.42
Room Quality: 9.57
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 9.91
Overall Experience: 9.98
C
Cédric • couple • fr
10
Magnifique !
Pros:

Nous avons tout aimé ! La gentillesse du personnel, la beauté incroyable de cet hôtel, son emplacement, les petits déjeuners… bref tout était incroyable ! Nous y serions bien resté plus longtemps mais notre roadtrip nous a emmené vers la suite de nos aventures. C’était vraiment un séjour fantastique, mille merci à vous ! Si vous hésitez entre cet hôtel ou un autre, n’hésitez plus votre choix est fait !!

Cons:

Absolument rien

2026-10-29 • via Nuitee
C
Chiara • couple • de
10
Pros:

Raramente una struttura è piú bella dal vivo che nelle foto! Questo boutique hotel è splendido: ogni dettaglio è curatissimo, sia le aree comuni che le stanze sono pulitissime, il giardino è un piccolo paradiso. Il padrone è gentilissimo e ci ha dato parecchi consigli utili. Consigliatissimo anche il massaggio!

Cons:

Uso questo spazio solo per un’idea: sarebbe utile qualcosa per stendere i costumi e i teli di ritorno dalla laguna. È vero che esteticamente non sono il massimo, ma sicuramente avrebbero la loro utilità!

2026-10-29 • via Nuitee
J
Jan Gerrit • couple • nl
10
Top verblijf. Uitstekende uitvalsbasis om Bacalar te verkennen!
Pros:

Ontbijt was heerlijk, personeel was lief en eigenaar dacht mee met alle activiteiten. Was een lekkere uitvalsbasis om de omgeving daar te verkennen en leuke activiteiten te doen. Loopafstand van alle goede restaurants en ook van het meer.

2026-10-26 • via Nuitee
A
Alexandre • couple • be
10
Pros:

L'emplacement était parfait, proche de la lagune.
Le vrai plus : l'hôtel mettait à disposition des vélos.
Dispose d’une piscine et d’un parking gratuit devant l'hôtel. De plus, on reçoit de précieux conseils de la part du personnel 👍

2026-10-25 • via Nuitee
N
Naomi • couple • nl
9
Perfect
Pros:

Really nice hotel. Staff was very friendly and the breakfast was excellent.

2026-10-25 • via Nuitee
M
Morag • couple • be
10
Excellent stay in lovely hotel
Pros:

Everything! The friendliest people running the hotel (especially Juan) All were super helpful and kind. Very clean and comfortable, good beds and a lovely swimming pool. Breakfast was very good and the young man who served us was very nice! The lady at reception was very efficient and gave us excellent information and was very helpful
Good location in a lovely town

Cons:

Nothing

2026-10-17 • via Nuitee
K
Ken • couple • ie
9
2026-10-15 • via Nuitee
T
Teresa • solo_traveller • pt
10
Passagem em Bacalar inesquecível
Pros:

Gostei de tudo em geral, mas sobretudo a tranquilidade.
Superou em grande as minhas espectativas.

Cons:

Dos mosquitos, havia muitos porque apanhamos dias de chuva. Mas o hotel disponibilizou repleto de mosquitos.

2026-10-14 • via Nuitee
C
Cécile • solo_traveller • fr
10
Très bel hotel
Pros:

Hôtel magnifique, bien décoré, belle piscine
Chambres spacieuses
Petit déjeuner très bon et copieux
Manager efficace, qui nous a donné de bons conseils
Tout près de la lagune et de la place centrale
Quelques places de parking devant l'hôtel

Cons:

Rien
Tout était parfait

2026-10-13 • via Nuitee
C
Carlo Andrea • couple • it
8
Piccola oasi di pace in mezzo a Bacalar
Pros:

Posizione ottima, struttura piccola e molto carina, personale sempre cortese (in particolare Juan, il direttore, una persona squisita e disponibile), stanze in ordine, pulizie rapidissime, colazione ottima.

Cons:

Odore forte e molto sgradevole proveniente dal bagno della nostra stanza. Sicuramente non imputabile all'hotel ma a problemi idrici del quartiere, rimane però un disagio per gli ospiti.

2026-10-11 • via Nuitee
A
alexis • couple • fr
8
2026-10-08 • via Nuitee
N
Nils • couple • nl
10
Heerlijk hotel. Goede prijs kwaliteit verhouding.
Pros:

We had a fantastic stay. The room was spotless, the pool refreshing, and the overall atmosphere calm and welcoming. Breakfast was delicious and varied. The staff were attentive, and the owner’s tips and reservations made our visit even more enjoyable. Highly recommended.

2026-09-19 • via Nuitee
J
Javisus Beja • solo_traveller • mx
10
Pros:

Es silencioso, puedes platicar tranquilamente en la piscina

2026-09-18 • via Nuitee
F
Florian • couple • fr
9
2026-09-15 • via Nuitee
J
juaruigar1 • solo_traveller • es
10
Pros:

Un hotel increíble, bueno, nuevo, cuidado y limpio

2026-09-10 • via Nuitee
L
Laura • couple • nl
10
Prachtig hotel op top locatie!
Pros:

Prachtig hotel, prachtige kamer! Faciliteiten waren super, kamer was erg mooi en schoon! Personeel was uiterst vriendelijk en behulpzaam, ontbijt was ook top! Echte aanrader voor verblijf in Bacalar, locatie was super.

2026-09-04 • via Nuitee
N
Nicky • couple • nl
10
Wij hebben genoten, een echte aanrader
Pros:

De accommodatie ligt op een centrale plek in Bacalar. Onze kamer was mooi & schoon, daarnaast een airco aanwezig. Het is er rustig, waardoor goed kunnen slapen. Het zwembad is heerlijk en er zijn fijne ligbedden aanwezig om aan het zwembad te liggen. Het personeel is erg vriendelijk & geven graag advies over de omgeving. Bij het hotel zijn fietsen aanwezig die je kan meenemen, wij vonden dit erg prettig. Het ontbijt & de bediening zijn erg goed.

Cons:

De waterdruk van de douche was wat aan de lage kant. Dit is echter slechts een klein detail en doet absoluut niets af aan onze algehele positieve ervaring.

2026-09-02 • via Nuitee
F
Francisco • couple • es
8
Pros:

El desayuno muy bueno y el servicio muy rápido.

Cons:

Lo incluido en otros comentarios: poca presión de agua, mal olor en el lavabo el primer dia, etc.

2026-09-01 • via Nuitee
G
Gaetano • couple • it
10
I loved my stay here. Breakfast was great and fulfilling. Staff is so sweet and polite and so hardworking. The owner is
Pros:

Beautiful hotel surrounded by nature, so well kept and cared for everyday from the amazing staff.
Bike rental is for free and the staff is ready to help for everything you need

Cons:

It was all perfect

2026-09-01 • via Nuitee
A
Anne Marie • couple • ie
9
Great place to stay
Pros:

Close to town friendly staff

Cons:

Had to walk for lagoon view but we knew that in advance

2026-08-31 • via Nuitee