Isabella by Viadora

Hotels
8.8 (46 reviews)
540 Calle Hesiodo , Mexico City , MX

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Perfect location
Helpful staff
Accurate room portrayal
Cons:
Poor service quality
Cleanliness problems
Food issues

Categories

Cleanliness
7.69
Some cleanliness issues mentioned, including unclean coffee cups and stale food.
Service
9.16
Mixed service experience; the first receptionist was helpful, but the overall staff showed issues.
Location
9.7
Perfect location mentioned as a pro, making it very appealing.
Room Quality
9.65
Rooms are accurately represented and new, spacious, and clean based on pros.
Amenities
8.68
Amenities not explicitly mentioned, but some issues with the café area.
Value for Money
9.14
Good price-performance ratio mentioned, indicating decent value.
Food and Beverage
7.19
Negative comments regarding breakfast quality and service.
Overall Experience
9.16
Generally positive experience despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:02

Property Description

Luxurious Accommodations
Experience comfort and style in our rooms equipped with modern amenities and a touch of elegance.

Convenient Location
Explore nearby attractions such as National Museum of Anthropology and Chapultepec Castle within minutes from our hotel.

Exceptional Service
Enjoy our 24-hour front desk assistance and personalized service throughout your stay.

To book your unforgettable stay at Isabella Boutique Stays by Viadora, visit our website or call us now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 46 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.7
Room Quality: 9.65
Amenities: 8.68
Value for Money: 9.14
Food and Beverage: 7.19
Overall Experience: 9.16
J
JIMENEZ • couple • fr
10
Appartement spectaculaire, magnifique, incroyable
Pros:

Tout

2026-09-01 • via Nuitee
I
Isabella • family_with_children • us
10
Excellent multigenerational stay in Polanco
Pros:

We had an excellent stay at Isabella by Viadora. We were traveling as a multigenerational family to celebrate my birthday. The hotel is centrally located in Polanco with lots of shops, restaurants and cafes nearby. The staff is excellent - very friendly and accommodating (they even provided me with a little cake for my birthday!). The rooms themselves were spacious, clean and bright. We wanted a place where we could have common space for gatherings during our stay and Isabella by Viadora definitely delivered on that.

Cons:

The only thing that could be improved is the twin bed in the Penthouse third bedroom. It is quite short for an adult of average size.

2026-08-24 • via Nuitee
A
Alisson • family_with_children • br
10
Pros:

Superou as expectativas. Todos os dias tinha um pequeno café da manha incluso.

2026-08-21 • via Nuitee
K
Krishnapillai • family_with_children • us
8
Pros:

The property is very clean and well maintained, the staff are very helpful. The rooms are spacious and modern.

2026-08-15 • via Nuitee
A
Annick • couple • ca
9
Pros:

Chambre très spacieuses, luxueuses, très propre, près de tous les restaurants, excellent service. Hotel boutique luxueux avec salle de bain magnifique.
Très sécuritaire aussi.

2026-08-14 • via Nuitee
S
Shivansh • solo_traveller • in
10
2026-08-04 • via Nuitee
M
Marc • family_with_children • us
10
2026-08-02 • via Nuitee
P
Priscila • family_with_children • cr
10
Pros:

Las camas estaban increíbles, veníamos de un viaje y largo y fue la mejor parte 😄

2026-07-18 • via Nuitee
S
Shivansh • solo_traveller • in
10
2026-07-13 • via Nuitee
P
Pvsurfer • extended_group • us
10
Great location and staff.
2026-07-10 • via Nuitee
D
Diego • family_with_children • co
10
2026-06-20 • via Nuitee
M
Michelle • family_with_children • co
10
2026-06-19 • via Nuitee
S
Sol • solo_traveller • cl
9
Excelente lugar
Pros:

El lugar, la decoración, la terraza realmente hermoso! Los muchachos de la recepción son un 10.

2026-06-14 • via Nuitee
J
JOSE MANUEL • solo_traveller • mx
8
2026-06-05 • via Nuitee
L
Laura • family_with_children • us
10
Súper recomendado
Pros:

Los apartamentos están nuevos, son muy cómodos, tiene excelente espacio con AC y además el personal hace todo para hacerte sentir en casa. Viaje con mi bebé de 15 meses y fue el highlight del viaje. Ahora siempre me quedaré ahí.

2026-06-03 • via Nuitee
M
Mariela • extended_group • us
9
2026-05-29 • via Nuitee
E
Eric-Paul • extended_group • us
9
Incredible two bedroom, two full bath property in the heart of Polanco
Pros:

Modern large two bedroom, two full bathrooms, apartment with hotel amenities, e.g. daily cleaning, 24/7 front desk and security. The location is perfect, with a supermarket and the metro just steps away. The apartment was super clean and well appointed. The staff were pleasant and helpful and spoke perfect English.

Cons:

No complaints at all.

2026-05-24 • via Nuitee
C
Cuevas • family_with_children • us
9
Love the comfort
Pros:

Area

Cons:

Clean and great comfort

2026-05-22 • via Nuitee
I
Inna • couple • us
9
We loved our stay
Pros:

Property was great

Cons:

Limited breakfast items was inconsistent time wise

2026-05-07 • via Nuitee
G
Garry • couple • us
10
Excellent, would come again
Pros:

Everything was above average

Cons:

None

2026-05-04 • via Nuitee