SGH Castillo Aqua

Hotels
7.8 (597 reviews)
Cra. 3B # 142-108 Bello Horizonte , Santa Marta , co

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Close to beach
Friendly staff
Good value for money
Cons:
Poor cleanliness
Room maintenance issues
Limited wifi

Categories

Cleanliness
6.69
Some issues with cleanliness were noted, such as dirty nightstands and a lack of maintenance in facilities.
Service
8.66
The service was frequently mentioned positively, with staff being described as friendly and attentive.
Location
8.7
The location is highly rated for being close to the beach and airport, making it convenient for guests.
Room Quality
6.65
Several reviews pointed out issues with room conditions, including poorly functioning amenities and small size.
Amenities
8.18
Amenities like the pool were positively mentioned; however, wifi connectivity was a concern.
Value for Money
8.14
The cost was generally seen as reasonable given the positive aspects, despite some criticisms.
Food and Beverage
7.69
Breakfast received mixed reviews; it was appreciated but described as basic with some quality issues.
Overall Experience
7.66
Overall experience was generally positive but was affected by cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:58

Property Description

Luxurious Accommodation with Top-Notch Amenities

Exceptional Dining and Leisure Facilities

Convenient Location with Nearby Attractions

Set in Santa Marta, SG Hotel Castillo Aqua offers a luxurious stay with a garden, indoor pool, and balcony rooms with pool views. Enjoy delicious meals at the restaurant, relax at the bar, or play table tennis for leisure. Conveniently located near Rodadero Sea Aquarium and Museum, this hotel also provides easy access to Santa Marta Cathedral. With a 24-hour front desk, airport transfers, and free WiFi, your comfort is our priority. Don't miss the chance to experience a blend of relaxation and entertainment at SG Hotel Castillo Aqua.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.8
Based on 597 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 6.65
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 7.66
Y
Yoleinis Tatiana • solo_traveller • co
8
2026-05-30 • via Nuitee
C
Carlos • family_with_children • co
7
2026-05-30 • via Nuitee
J
Javier • family_with_children • co
7
Para pasar la noche está bien
Pros:

Calidad precio de acuerdo al sitio

Cons:

Las camas viejas

2026-05-25 • via Nuitee
T
Tapiero • couple • co
8
Pros:

Quedaba cerca del aeropuerto

Cons:

Las instalaciones les hace falta mantenimiento pero para el precio estaba bien

2026-05-25 • via Nuitee
D
Daniel • solo_traveller • co
3
Buen sitio. Mucha música, Internet regular.
Pros:

Si va a descansar y o por cosas de la vida tener que trabajar de 10 am a 6 pm. El equipo de sonido esta a todo volumen. Todo el día hay música con alto volumen. Si piensa descansar en ese rango de horario tampoco será muy viable. Y el internet sufre de interferencias

Cons:

Que regulen el sonido de la música para que sea un ambiente más hotelero y que mejoren la calidad del WiFi

2026-05-25 • via Nuitee
J
Juan • solo_traveller • co
3
Cobran más a la hora de ingresar
Pros:

Cerca a playa

Cons:

Que cobran más de lo que dicen en Booking

2026-05-25 • via Nuitee
J
JUAN MAURICIO • solo_traveller • co
8
2026-05-25 • via Nuitee
G
Gopal Priya • couple • es
8
2026-05-24 • via Nuitee
S
Sanchez • family_with_children • pe
10
Pros:

Ok

Cons:

Nada

2026-05-24 • via Nuitee
S
Sandra • solo_traveller • co
8
Pros:

La comida

2026-05-23 • via Nuitee
G
Gallego • solo_traveller • co
5
Podría mejorar la experiencia
Pros:

La comida muy deliciosa y que se encuentra cerca de la playa.

Cons:

El personal de recepción tanto en la noche cómo en la mañana no fueron groseros, pero les hace falta preparación en atención al público, no sentía que fuera limpio, las toallas de baja calidad, animales en el baño, la sabana de una de las camas rotas, las zonas descuidadas, piscinas sucias, plantas secas entre otras.

2026-05-20 • via Nuitee
I
Israel Gutiérrez • solo_traveller • co
10
2026-05-16 • via Nuitee
L
Lorena • solo_traveller • co
7
2026-05-14 • via Nuitee
S
Sergio • couple • co
8
2026-05-13 • via Nuitee
J
Julián Enrique • solo_traveller • co
8
2026-05-12 • via Nuitee
M
Miguel • solo_traveller • co
5
2026-05-11 • via Nuitee
M
MARIBEL • extended_group • co
6
2026-05-11 • via Nuitee
L
LUIGI🇪🇸 • solo_traveller • es
1
Prisión en forma de Castillo
Pros:

Practicamente Nada!!! No volvería ni Gratis. El segundo peor Hotel de mi vida en Colombia en 14 años.

Cons:

Todo!!!! La mala educación, la apatía de los empleados. El desayuno pesimo el más malo en 14 años. Y luego el Vallenato a volumen full! Se supone que pagas para descansar. Aqui es algo imposible. Cuando ves a los recepcionistas bailando algo no se está haciendo bien. Hay que ser profesional no rumbero en la recepción. Muy mala experiencia. Ya he dicho, ni gratis vuelvo. Lejos de todo no hay nada a kilometros.

2026-05-11 • via Nuitee
R
Rigoberto • solo_traveller • co
8
Pros:

El personal muy amable 😃

Cons:

Es un poco retirado aunque la tranquilidad excelente

2026-05-10 • via Nuitee
A
Ayen • solo_traveller • co
6
2026-05-06 • via Nuitee