Grand Hyatt Macau

Hotels
•
Grand Hyatt
9 (506 reviews)
City of Dreams, Estrada do Istmo, Cotai , Macau , mo

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Delicious breakfast
Cons:
Indoor heated swimming pool not available
Occasional smoking smell in non-smoking rooms

Categories

Cleanliness
9.14
Overall is quite good, just some small details we can observe that are not quite well finished.
Service
9.61
Staff were very attentive and helpful, specifically mentioned excellent service.
Location
9.15
Good location very convenient to everywhere.
Room Quality
9.1
Very good room size, nice clean decoration and very comfortable beddings.
Amenities
8.13
Pool was closed every time it rained which was often.
Value for Money
8.59
Overall experience was way above average, but it is expensive.
Food and Beverage
9.14
Breakfast is generous with lots of variety, good quality and tasty.
Overall Experience
9.11
Overall experience was way above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:17

Property Description

Luxurious Accommodation and Leisure Facilities

The Grand Hyatt Macau, just a 5-minute drive from the airport, boasts spacious rooms with stunning city or river views. The hotel offers an outdoor pool, a 24-hour fitness center, and a rejuvenating spa for guests to unwind.

Gourmet Dining Options

Indulge in a culinary journey at the Grand Hyatt with its 5 restaurants, bar, and lounge. From Northern Chinese delicacies at Beijing Kitchen to authentic Macanese dishes at Mezza9, there's something to satisfy every palate.

Convenient Location and Complimentary Shuttle Service

Located near Taipa Ferry Terminals, the hotel provides easy access to key attractions. Guests can also take advantage of the free shuttle service to explore the City of Dreams complex hassle-free.

Book your stay at Grand Hyatt Macau for a truly unforgettable experience.

Important information:

Only the rooms mentioned below room types can accommodate 1 extra bed upon request:
- Grand Suite
- Grand Suite with 2 Double Beds
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for HK$ 400 per person per night when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for HK$ 400 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 506 reviews
Cleanliness: 9.14
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
T
tudor • couple • ro
10
2026-07-21 • via Nuitee
I
isaac • couple • kr
8
2026-07-21 • via Nuitee
Y
Yongwoo • couple • kr
1
Cons:

When I checked in your hotel, the front employee said I can only choose option of smoking room. But when I booked through booking.com, I confirmed that I don’t want to use a room of smoking room, and I booked it because there was no matter. But when I checked in, the employee of your hotel front kept telling me that I can not use non-smoking room and I have to pay if i want to choose non-smoking room of 240mop, while explaining it’s « only » 240mop for choosing non-smoking room cuz I needed to upgrade my room for non-smoking room. But is it right that I cannot use the room I choose but force to pay me an extra charge? At least the front employee pretend to feel sorry for me, but she treated me so bad with not good facial expressions. It seems you need an education for employees not to lose your image of hotel.

2026-07-20 • via Nuitee
K
Ka Wai • solo_traveller • hk
10
Excellent service , good quality of food
Pros:

Breakfast

Cons:

No

2026-07-19 • via Nuitee
G
Gitaek • couple • us
10
Pros:

- 모든게 좋았습니다 위치, 직원분들, 너무 편했어요

Cons:

없어요

2026-07-18 • via Nuitee
K
Ka Wai • couple • hk
10
十分滿意，期待下次再來
Pros:

環境優美舒適，房間大、乾淨
早餐豐富美味，服務周到

Cons:

沒有

2026-07-18 • via Nuitee
G
Gitaek • couple • us
10
Pros:

완벽

Cons:

없음

2026-07-18 • via Nuitee
C
Chiahsuan • family_with_children • tw
7
2026-07-16 • via Nuitee
E
Emil • solo_traveller • se
10
2026-07-15 • via Nuitee
C
Chiyu • family_with_children • tw
10
2026-07-15 • via Nuitee
E
Evgenii Vladimirovich • solo_traveller • th
10
2026-07-09 • via Nuitee
C
Carlo • extended_group • au
8
very enjoyable
Pros:

rooms were very spacious

2026-07-07 • via Nuitee
K
KHACHIG • solo_traveller • au
10
Excellent choice in Cotai
Pros:

Excellent room, I was given one that has the airport view which was fantastic. It is a modern, clean and very spacious hotel and rooms. I also loved the breakfast, big variety of choices for all tastes. And of course on top of City of Dreams which was excellent access including food options in the food court.

Cons:

NA

2026-07-04 • via Nuitee
X
XIAOLU • solo_traveller • tw
7
Pros:

住宿的區域真的是很好，有發財車可以做另外輕軌也很方便

2026-07-04 • via Nuitee
D
Deepak • solo_traveller • in
8
2026-07-03 • via Nuitee
P
Pak Cheung • solo_traveller • hk
9
Pros:

酒店位置適中,房間清潔,隔音不差,早餐好吃
另外,員工有禮,認真,特別前台的Blair,同餐飲的Simon。她/他們勤奮,工作熱誠,對客人主動提出協助,令我享受一個愉快假期,值得稱贊。

2026-07-03 • via Nuitee
P
Pandora • extended_group • hk
10
Comfortable and spacious room with Club lounge access.
Pros:

Attentive service from the staffs at concierge and Club lounge.

2026-07-03 • via Nuitee
L
Leroy • solo_traveller • cn
9
Nice Macau Stay
Pros:

The club team was very active and tried their best to keep us happy.

Cons:

Minor hiccups, food quality in the club lounge.

2026-07-01 • via Nuitee
Кирилл • couple • ru
9
2026-06-27 • via Nuitee
I
isaac • family_with_children • kr
8
Pros:

조식이 좋았음

Cons:

전화교환원의 응대

2026-06-23 • via Nuitee