The Lowther Hotel

Hotels
7.1 (330 reviews)
8 Cumberland Street , York , gb

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Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Noise from the pub

Categories

Cleanliness
5.85
The cleanliness of the rooms was mentioned negatively, particularly regarding bathroom issues and unclean conditions.
Service
8.35
Staff were described positively for being friendly and helpful.
Location
8.85
Great location highlighted in multiple reviews, ideal for main attractions and Christmas markets.
Room Quality
6.35
Some rooms were noted as having issues such as bad smells and view quality.
Amenities
5.85
Amenities were adequate but had complaints about noise and comfort.
Value for Money
5.85
Value diminished due to cleanliness and comfort concerns; not worth the price due to issues.
Food and Beverage
7.35
Basic offerings available, with some positive mentions of drinks but no specific reviews.
Overall Experience
8.35
Overall, experiences ranged but many found enjoyment in the stay, especially due to location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:25

Property Description

Convenient Location in the Heart of York

Comfortable Accommodation with River Views

Varied Breakfast Options Available

To experience the charm and convenience of The Lowther Hotel, book your stay now for a relaxing and memorable trip.

Important information:

Please note, the property is located in the city center and above a late night bar and as a result guests may experience some noise disruption.

The rooms are accessed via 2 flights of stairs in a building with no elevator.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.1
Based on 330 reviews
Cleanliness: 5.85
Service: 8.35
Location: 8.85
Room Quality: 6.35
Amenities: 5.85
Value for Money: 5.85
Food and Beverage: 7.35
Overall Experience: 8.35
L
Lorraine • couple • gb
8
Exceeded expectations for the money
Pros:

Location & helpful staff

Cons:

The heat out of hotels cobtrol

2026-05-27 • via Nuitee
J
José • solo_traveller • mx
6
Pros:

WIFI wasn´t working, as also the Television did not work.

2026-05-26 • via Nuitee
G
Gary • solo_traveller • gb
4
Cons:

The room was not clean bathroom smelt of urine TV had no power cable the blinds were broken stains on the carpet etc etc very expensive for a very poor room

2026-05-26 • via Nuitee
A
Alan • extended_group • gb
7
2026-05-24 • via Nuitee
N
nick • couple • gb
4
Disappointing.good location
Pros:

The hotel is central to all amenities shops, theatre s cafes bars museums etc, great position on the waterfront to sit out on a nice day ,shame it was wet ,its a good location. The staff was pleasant.

Cons:

The size of the room was more like a single then a double it was very tight. Even with the window it felt closed in,it looked tired, but the main issue was the stairs not good for people with knee trouble s, and the music very loud

2026-05-21 • via Nuitee
D
Danielle • couple • it
1
Never again.
Pros:

The location was excellent.

Cons:

The check in process, the size of the room, the comfort of the bed, the pressure of the shower, the fact the temperature in the shower kept changing, the fact the bed was extremely uncomfortable, and was not made and towels not changed, the noise levels, the heating in the room that we could not control, the fact you could not stand up straight in most of the bedroom as the ceilings were so low, the fact the room was dirty, the bathroom was dirty.

2026-05-18 • via Nuitee
D
Dylan • couple • gb
8
2026-05-16 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-05-14 • via Nuitee
L
Luke • solo_traveller • gb
8
Pros:

The staff were fantastic with us

Cons:

I think the bathroom need redoing up that’s the only problem I had but everything was good

2026-05-14 • via Nuitee
K
Kristopher • solo_traveller • gb
8
Pros:

Room in general, nice staff.

Cons:

T.v wouldn't work

2026-05-13 • via Nuitee
K
Khalid • solo_traveller • sa
8
2026-05-12 • via Nuitee
G
Geoff • solo_traveller • gb
8
Pros:

Location staff

Cons:

Mattress needs replacement

2026-05-09 • via Nuitee
D
Darren • solo_traveller • gb
5
Pros:

Friendly staff

Cons:

Overpriced and my room wasn't cleaned and no hot water or heating

2026-05-05 • via Nuitee
O
Oleksandr • solo_traveller • gb
9
2026-05-05 • via Nuitee
K
Khalid • solo_traveller • sa
9
2026-05-01 • via Nuitee
D
Daniel • solo_traveller • gb
10
2026-04-29 • via Nuitee
A
Ashir • solo_traveller • gb
10
2026-04-28 • via Nuitee
J
jacob • solo_traveller • gb
7
Brilliant staff, facilities to be improved
Pros:

The location and staff were brilliant. Great size room and very clean bedding.

Cons:

The radiator in the room is leaking quite a bit and leaving the carpet damp.

The noise isn't great, we are heavy sleepers so all good but there should be some warning about it before booking.

2026-04-28 • via Nuitee
• couple • gb
9
2026-04-26 • via Nuitee
D
Desmond • solo_traveller • gb
7
2026-04-24 • via Nuitee