Zhangjiajie Twelve Warm Inn- ticket service-itinerary customization-walk 10min to tianmenshan cableway-Laundry&dry-local tea

Hotels
9.3 (121 reviews)
No. B13, Pengjapu Sub-district, Yongding District , Zhangjiajie , cn

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Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable rooms
Cons:
Small bathroom
Some rooms reported being cold

Categories

Cleanliness
9.2
Rooms were clean, comfortable and well-maintained.
Service
9.7
Jenny was consistently mentioned as helpful, friendly, and knowledgeable.
Location
9.2
Great location close to attractions and transportation.
Room Quality
9.2
Rooms are clean and well presented, with comfortable amenities.
Amenities
9.2
Good amenities including complimentary drinks and helpful services.
Value for Money
9.2
Overall value for the services provided meets expectations.
Food and Beverage
9.2
Complimentary coffee available, but limited specific mentions.
Overall Experience
9.5
Overall highly positive experiences across various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:04

Property Description

Modern and Convenient Accommodation
Stay at Zhangjiajie Twelve Warm Inn-Tianmen Mountain Ropeway Station, offering comfortable rooms with free WiFi near top attractions like Tianmen Mountain Ticket Office and Tianmenshan National Forest Park.

Personalized Services
Enjoy amenities like express check-in, luggage storage, and tour organizing services, ensuring a hassle-free stay. Indulge in room service and the convenience of a desk in each unit.

Proximity to Key Landmarks
Explore Zhangjiajie easily with attractions like Tianmen Mountain and Huangshi Village within reach. Benefit from a paid airport shuttle service making travel to Zhangjiajie Hehua International Airport seamless.

Ready to experience Zhangjiajie's charm? Book your stay at Zhangjiajie Twelve Warm Inn-Tianmen Mountain Ropeway Station now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 121 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.5
J
João • couple • pt
10
2026-06-11 • via Nuitee
K
Katarzyna • solo_traveller • pl
10
Pros:

Wszystko:)

2026-06-09 • via Nuitee
M
martinez rodriguez • solo_traveller • es
10
It’s like to be at home
Pros:

The owner was so helpful booking the tickets for me and also preparing food.

Cons:

Nothing

2026-06-08 • via Nuitee
D
Davies • couple • gb
10
Best accommodation with the best host
Pros:

Absolutely incredible host! So kind and so helpful. Picked us up from the station for a very reasonable price and when we got in explained everything to do in the local area and even helped us book activities with a discount. Let us do laundry for free and gave us free bottles of water everyday. 100% recommend! To top it all off the room is fantastic <3

Cons:

Absolutely nothing

2026-06-07 • via Nuitee
E
Eliana • couple • it
7
Acomodação okay
Pros:

Gostei da cordialidade da recepção, bom tamanho do quarto e iluminação natural.

Cons:

O layout do banheiro e suas portas não são boas. A recepção era bagunçada e as escadas para os quartos estreitas.

2026-05-30 • via Nuitee
V
VICTORIA • couple • es
10
Buen alojamiento a buen precio
Pros:

El alojamiento estaba bastante bien, sobre todo por el precio pagado. La habitación era amplia. La chica al ver el equipaje nos puso en una planta menos porque no había ascensor. Nos ayudó a subir las maletas. Lo mejor fue la atención de Jenny. Muy simpática y amable y nos agregó a wechat para hablar con ella si necesitábamos algo.

Cons:

Nada

2026-05-28 • via Nuitee
M
Mulder • couple • nl
10
Fantastisch
Pros:

Het warme ontvangst en de liefde waarmee je elke dag behandeld werd.

2026-05-23 • via Nuitee
A
Aniello Panariello • solo_traveller • it
9
Pros:

Consiglio di soggiornare qui solo per la proprietaria Jenny che è molto disponibile ad aiutarvi durante il vostro soggiorno

2026-05-20 • via Nuitee
M
Mariel • solo_traveller • ar
10
Excelente hospedaje! Amé!
Pros:

Todo! Desde Jenny que te recibe y te ayuda con toda la información que necesites! La habitación! La cama! La ubicación! Realmente increíble

Cons:

Nada

2026-05-19 • via Nuitee
A
Alisher • couple • kz
10
2026-05-12 • via Nuitee
R
Rhys • couple • gb
10
Jenny is fabulous
Pros:

Jenny

2026-05-11 • via Nuitee
R
Rhys • couple • gb
10
Jenny is awesome
Pros:

Jenny

2026-05-11 • via Nuitee
P
Perez • solo_traveller • fr
10
2026-05-09 • via Nuitee
F
Fischer • solo_traveller • fr
10
2026-05-09 • via Nuitee
A
Alessia • extended_group • it
10
Pros:

L’hotel si trova a circa 8min di auto dalla piazza principale, 10 minuti dalla Tianmen Mountain e nelle immediate vicinanze è possibile trovare un market ed una farmacia. La struttura è bella e le camere sono situate su più piani a cui è possibile accedere mediante le scale (no ascensore). Le stanze sono bellissime, la pulizia è ottima e viene effettuata quotidianamente. Jenny è fantastica, parla benissimo inglese e ci ha assistito fin dal momento della prenotazione, acquistando per noi anche i biglietti d’ingresso al National Forest Park e Tianmen Mountain e consigliandoci i sentieri migliori da percorrere. Inoltre, dopo il checkout ci ha permesso di lasciare i bagagli in hotel per poi riprenderli nel pomeriggio. Grazie Jenny!!❤️

2026-05-09 • via Nuitee
J
Julia • solo_traveller • dk
7
2026-05-08 • via Nuitee
M
Magdalena • couple • ar
10
Excelente
Pros:

Jenny, la dueña, es excelente. Estuvimos solo un día, pero si atención fue magnífica. Nos orientó a cómo subir a la puerta del cielo, compartió varios mapas y explicaciones que nos dieron súper útiles! Nos ayudó a subir las valijas al 4to piso por escalera. Siempre a disposición. Una genia. La ubicación conveniente para la puerta del cielo.

Cons:

Luego de bañarse el piso quedaba mojado y había que pasar una toalla y escurrirla.

2026-05-04 • via Nuitee
S
Sarah • couple • ch
10
Très bien
Pros:

Très bon séjour dans cet hôtel. Le téléphérique pour Tianmen est à 10 minutes à pieds. La chambre était très bien, confortable et propre. La dame à l’accueil était très souriante et accueillante.

Cons:

Rien

2026-05-03 • via Nuitee
E
Emelia • couple • gb
10
2026-05-01 • via Nuitee
E
Eduard • solo_traveller • es
10
Personal molt amable i bon hotel
2026-04-29 • via Nuitee