The Imperial Hotel Exmouth

Hotels
•
Bespoke Hotels
7.8 (5499 reviews)
The Esplanade, Exmouth , Exmouth , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor food quality
Outdated amenities

Categories

Cleanliness
6.88
Some comments suggest the hotel is run down and requires attention.
Service
8.85
Staff were described as friendly and willing to help, contributing positively to experiences.
Location
9.89
Location was repeatedly highlighted as superb and excellent in reviews.
Room Quality
7.84
Rooms were noted to be large but with issues like uncomfortable beds.
Amenities
7.37
Amenities require improvement, specifically breakfast options and updates.
Value for Money
6.83
Some reviews noted the pricing did not match the quality of the stay.
Food and Beverage
5.88
Multiple comments on disappointing food quality and options.
Overall Experience
8.85
Despite negative aspects, many guests expressed enjoyment and satisfaction overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:46

Property Description

Historic Victorian Landmark: Experience the charm of The Imperial Hotel, a stunning Victorian building set in 4 acres of picturesque grounds on Exmouth’s Esplanade.

Luxurious Rooms and Scenic Views: Enjoy well-appointed rooms with modern amenities, some offering breathtaking sea views or garden vistas.

Dining Excellence and Convenient Location: Indulge in delicious meals at the on-site restaurant, complemented by a convenient location just a short stroll from Exmouth town and its sandy beaches.

Secure your stay at The Imperial Hotel now for an unforgettable coastal getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 6 per day.

Location

Guest Reviews

7.8
Based on 5499 reviews
Cleanliness: 6.88
Service: 8.85
Location: 9.89
Room Quality: 7.84
Amenities: 7.37
Value for Money: 6.83
Food and Beverage: 5.88
Overall Experience: 8.85
R
Robert • solo_traveller • gb
9
Lovely hotel in great location
Pros:

Excellent position close to promenade and beach.
Friendly and helpful staff.

2026-07-25 • via Nuitee
L
Louise • couple • gb
8
Pros:

Very clean, attentive staff and overall a great nights sleep.

Cons:

It’s a lovely hotel in excellent location. But as with all hotels of this age it’s a bit tired. However it was nice and clean and comfortable.

2026-07-25 • via Nuitee
J
Jan • solo_traveller • gb
5
The location of this Hotel sells itself so they don’t have to try too hard to please single guests..
Pros:

The location and it’s good that it had a car park.

Cons:

My room was like an oven. They provided no water in the room or biscuits. When I asked for a fan they said they had none as other guests were using them .. I felt when I arrived that the Man on Reception was condescending like he was doing me a huge favour by letting me stay there despite me paying what I think was over the odds for a boiling hot basic room with no breakfast included. I think couples were preferred to be honest. The soap dispenser on the wall was almost empty too. No plug points by the bed either .

2026-07-25 • via Nuitee
R
Robin • solo_traveller • gb
10
Pros:

Location was brilliant! Close to the town, restaurants and beach

Cons:

No Expresso for breakfast!

2026-07-23 • via Nuitee
D
David • couple • gb
7
Very pleasant spot to stay for reasonable cost short break
Pros:

Great setting. By the beach, large grounds.
The hotel has "signs of the past" - an old ballroom where 40+ years ago people would have danced.
You could see many guests were "returners".
Good parking and close to the marina
Managed to take a photo in the same sport where my uncle Flannan posed 90 years ago, towel in hand from a swim

Cons:

From a value for money perspective, it is hard to complain, but some investment to refresh the fabric would be welcome.

Not sure it would work these days, but getting the ballroom back in action with some dances would be quite something

2026-07-23 • via Nuitee
A
Adrian • couple • gb
9
A surprisingly enjoyable one-night stay in a nice environment.
Pros:

Decent size room with comfortable beds, easily accessed from reception and nicely decorated. Absolute boon of floor-mounted fan in bedroom, although window wouldn't stay open. Lots of towel/clothes hanging in en suite. 4 grab-bars in bath/shower, making access safer. Beautiful restaurant/ballroom. Good breakfast, though some wait for top-ups to buffet. Staff friendly, efficient and helpful. NO DOGS ALLOWED IN RESTAURANT! Nice outdoor sitting/drinking areas looking to sea close by. Lots of parking on site. Fire doors closed gently, not with a bang. No creaky floors.

Cons:

Bar drinks selection poor. With exception of beds, room furniture saw better days in last millenium. Bathroom also somewhat dated. Shabby external appearance.

2026-07-23 • via Nuitee
G
Gareth • solo_traveller • gb
6
it was ok.
Pros:

The room was ok. Dinner was nice and the serving staff were pleasant and helpful. the position of the hotel was on the sea front so this was nice to wander there after dinner.

Cons:

There were no bedside tables and the mattress was hard.
I wanted to leave early the next day at 7.am. I waited in the reception until 7.30 am then spoke with the night porter who said that the morning staff were not available until 8.am. He said that he would pass my card onto the day staff for my invoice to be forwarded on.

2026-07-23 • via Nuitee
G
Gleeson • family_with_children • gb
10
A great beach holiday
Pros:

Prrfect location on the promenade near beach. Hotel has a beautiful big garden and rooms for pets to stay. Enjoyed the breakfast

2026-07-23 • via Nuitee
A
Ann • couple • gb
10
Great stay
Pros:

Location to town and beach

2026-07-23 • via Nuitee
N
Nikki • couple • gb
1
Really disappointing service
Pros:

Good location and reasonable charges for parking.

Cons:

Really rundown
Rusty grab rail in bath and cracks in bath
Beds lumpy
Window not secure
When we made a complaint, it was not handled politely and there was no apology. I will be emailing the manager as I had a very unsatisfactory response on checkout.
Having stayed here in a much nicer room on two other occasions this was such a poor experience, I would definitely not book again. I had face-to-face conversations with three members of staff who were alll very abrupt and rude.

2026-07-22 • via Nuitee
J
Jackie • couple • gb
8
Pros:

Beautiful building - just a little tired looking , lovely staff and perfect location

2026-07-22 • via Nuitee
D
David • solo_traveller • gb
10
It is so convenient to the town, Manor gardens and the wonderful sea front.
Pros:

The Hotel is such a wonderful place to stay, it’s like coming home. It’s got such character, a wonderful ambiance. From Lucien, reception staff, restaurant, bar staff and housekeeping they all do whatever they can to make your stay a very happy one. I always look forward to returning. Highly recommended.

Cons:

There is nothing that I didn’t like, I return on a regular basis.

2026-07-22 • via Nuitee
R
Rob • extended_group • gb
10
Will be back
Pros:

Great position and lovely helpful staff. Garden and balconies excellent.

Cons:

From the outside it probably could do with a lick of paint but it’s a minor detail.

2026-07-22 • via Nuitee
S
Sarah-jane76 • solo_traveller • gb
8
2026-07-22 • via Nuitee
P
Paul • couple • gb
6
Pros:

Rooms feel older and a little dated - still very 1980s - same can be said for the rat of the property
The bar area was very pleasant and the outside beer garden lovely in the sunshine, but again the outside needs a fair bit of up dating.
The Dining room(only had breakfast) was again pleasant and serviceable, and the buffet breakfast offered a good selection for all.

Cons:

Wouldn't say there was anything we DIDNT like, just fairly underwhelmed by a property which with a little more effort on updating, cleaning and offering something for a younger clientele would see it move into the new millennium

2026-07-21 • via Nuitee
T
Tracy • extended_group • gb
7
seafront hotel with good breakfast
Pros:

good location, clean rooms and parking

Cons:

a bit jaded for the cost

2026-07-21 • via Nuitee
J
Jackson • couple • gb
7
Nice Hotel but needs updating.
Pros:

The room was large enough with ensuite bathroom. Tea & Coffee making facilities.
Fantastic view over the gardens and out over the promenade to the sea.
Typical buffet breakfast which was good.
Staff attentive and friendly.

Cons:

It was very warm and a mini fridge in the room would have been ideal.
The hotel has seen better days and needs a good refurb to bring it back to it's best.
It still looks magnificent but let down by little details.
Our main gripe was the chairs in the restaurant. The fabric on most of them was worn and stained and not appealing to sit on at all.

2026-07-20 • via Nuitee
J
James • solo_traveller • gb
10
I keep returning I love my stay with my dog Mason
Pros:

Breakfast ok location very good

2026-07-20 • via Nuitee
P
Petar • couple • gb
10
I recommend it for not very demanding clients, but the location and staff are excellent!
Pros:

Excellent location, professional and friendly staff!
Before check-in I asked for a fan and an iron. Everything was fulfilled! They checked us in 45 minutes before 3 pm! The room was clean. I pre-ordered their afternoon tea with a bottle of champagne - everything was fulfilled perfectly: we had a table with a sea view and good, cold French champagne!

Cons:

For a hotel with over 100 years of history, everything was ok!

2026-07-19 • via Nuitee
C
Carole • solo_traveller • gb
6
Such a pity
Pros:

Location

Cons:

Needs to be refurbished staff looked unprofessional and spent more time chatting to each other than guest's room was clean but design of windows could not get any air in to cool room down.The restaurant was lovely breakfast was nice staff appearance unprofessional dinner menue repetitive if staying longer than 1 night.no smoking on balcony near bar should be addressed as smoke drifts into bar.This hotel has a prime site and would be well worth plowing money into but at the moment the gardens and look is letting it down

2026-07-19 • via Nuitee