Cambria Hotel Pigeon Forge

Hotels
•
Cambria Hotels
9.1 (684 reviews)
375 Jake Thomas Rd , Pigeon Forge , us

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Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Convenient Location
Cons:
High Breakfast Costs
Missing Room Amenities

Categories

Cleanliness
8.99
The hotel was noted for its cleanliness but received some minor complaints about maintenance.
Service
9.46
Staff were consistently described as friendly and accommodating.
Location
9.5
The location was highlighted as convenient and a great escape from traffic.
Room Quality
8.95
Rooms were generally praised for their modern design and comfort, despite some issues.
Amenities
8.98
Amenities were pleasant but some were missing, like microwave and drinking water.
Value for Money
8.44
Value was noted as somewhat high due to additional breakfast costs.
Food and Beverage
8.49
Breakfast was disappointing with limited options and additional costs.
Overall Experience
9.96
Overall the stay was reported as great with plans for return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:10

Property Description

Convenient Location
Modern Amenities
Relaxing Outdoor Pool

Book your stay at Cambria Hotel Pigeon Forge for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Dec 21, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 684 reviews
Cleanliness: 8.99
Service: 9.46
Location: 9.5
Room Quality: 8.95
Amenities: 8.98
Value for Money: 8.44
Food and Beverage: 8.49
Overall Experience: 9.96
M
Michael • couple • us
10
Our hotel room was very clean ! We had a very comfortable bed ! The shower was great and was surprised the the shower ha
Pros:

Very nice hotel with a beautiful view of the mountains!

Cons:

Nothing to dislike!

2026-07-23 • via Nuitee
H
Heather • couple • us
10
Pros:

Everything it was wonderful!

2026-07-23 • via Nuitee
J
James • couple • us
10
2026-07-22 • via Nuitee
P
Patricia • family_with_children • us
10
2026-07-21 • via Nuitee
D
Derek • solo_traveller • us
10
2026-07-21 • via Nuitee
S
Sonya • solo_traveller • us
7
Lovely accommodations, everything was very nice.
Pros:

The Bed was super comfy, loved the blackout shade. Very comfortable. Alejandro was super attentive and helpful.

Cons:

I did not like that the first day for breakfast, coffee and juices were available for self-serve but the following day, when I arrived there wasn't coffee or juice available and I went to get it in the lobby. The breakfast attendant seemed offended that I didn't wait for her to get my coffee.

2026-07-19 • via Nuitee
F
Frances • family_with_children • us
10
A very friendly beautiful place to stay!
Pros:

The hotel is beautiful! Clean, handicap friendly, amenities readily available for your needs. Rooms very large! Tv so nice. Walk-in in shower perfect! The location amazing and view of mountains lovely!

Cons:

The breakfast was a little disappointing. This menu is the same as lots of offer as free breakfasts with stay.

2026-07-18 • via Nuitee
M
Mary Beth • couple • us
10
2026-07-14 • via Nuitee
C
Chijioke • family_with_children • us
8
Amazing staff but have to do better on the cleaning of the tub and floors of room!
Pros:

The staff, they are welcoming and very welcoming.

Cons:

My shower bathroom was dirty and the towels had stains. And the floor of the hotel room needed a mop

2026-07-14 • via Nuitee
X
XU • extended_group • us
2
Cons:

My stay was severely ruined by the lobby marketplace's payment system and the unacceptable behavior of the front desk staff. The self-service kiosk was completely broken—it printed blank paper for one transaction and failed to send an email for another, leaving me with zero receipts. To add insult to injury, the coffee maker inside the room was also broken and unusable.

When I tried to buy beverages at the front desk on July 9, the female staff member flatly refused room charges or credit cards. She aggressively demanded cash only, stating it wasn't her problem that the kiosk was broken. After I paid cash, she shocked me by saying she couldn't print a receipt for cash either. When I demanded proof of purchase, she reluctantly printed an internal daily log and slammed it heavily onto the desk in a highly unprofessional and aggressive manner.

While the Regional Director of Operations later stepped in to investigate, the on-site experience was a complete nightmare. Forcing cash payments while refusing to provide official receipts raises serious compliance red flags. The combination of broken facilities and staff who lack basic training and respect makes this property impossible to recommend.

2026-07-11 • via Nuitee
T
Teresa • couple • us
10
Pros:

It was clean beds were comfortable

2026-07-11 • via Nuitee
M
Madison • couple • us
10
2026-07-10 • via Nuitee
H
Hernan • solo_traveller • us
9
Pros:

Very friendly staff and the lobby was nicely decorated. The pool looked fun and the fitness center had a lot of equipment, one of the larger ones I have seen in a hotel! The room was spacious and had a nice view. Really liked the black out shade!

Cons:

I'm picky and did not enjoy the stiffness of the sheets. Also breakfast was an extra charge.

2026-07-10 • via Nuitee
M
Melody • family_with_children • us
10
2026-07-09 • via Nuitee
C
Chassidy • couple • us
9
2026-07-09 • via Nuitee
G
Gary • couple • us
10
2026-07-07 • via Nuitee
S
Sawyer • solo_traveller • us
10
2026-07-07 • via Nuitee
C
Carman • solo_traveller • us
10
2026-07-07 • via Nuitee
H
hevkar • couple • us
10
2026-07-06 • via Nuitee
L
Lisa • couple • us
10
Best place to stay!!
Pros:

Everything!! Very clean, amazing staff! Location great!! Absolutely loved the bathrooms!! Lots of space. Beds so comfortable! Will always stay here from now on!!❤️

2026-07-06 • via Nuitee