Hilton Mexico City Airport

Hotels
•
Hilton Hotels & Resorts
7.7 (2236 reviews)
International Mexico City Airport , Mexico City , MX

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent location near the airport
Polite and welcoming staff
Cons:
Very dirty and poorly maintained
Malfunctioning facilities and noise issues

Categories

Cleanliness
5.69
Reviews indicate the hotel is very dirty and poorly maintained.
Service
8.66
Staff were noted to be polite and welcoming, although some issues with customer service were mentioned.
Location
9.7
The hotel's location is excellent, particularly for airport access.
Room Quality
6.65
Several issues were reported with the rooms, including malfunctioning showers and noise issues.
Amenities
7.68
General amenities are decent, but improvements are needed as per guest feedback.
Value for Money
7.14
Guests feel the price is high for the quality of services and condition of the hotel.
Food and Beverage
7.69
Breakfast was positively mentioned, but there were issues with food accuracy and quality.
Overall Experience
8.36
Overall, guests appreciated the location but had concerns regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:41

Property Description

Convenient Airport Hotel with Exceptional Service

Prime Location: Situated inside Benito Juarez International Airport, Hilton Mexico City Airport offers unparalleled convenience for travelers.

Modern Amenities: Enjoy a seamless stay with a fitness center to unwind and Belvedere Restaurant serving delectable international cuisine.

Airport Views: Relax at Carlo's Place bar and witness the bustling airport runways while savoring your favorite drink.

Book now to experience the ultimate blend of comfort and convenience at Hilton Mexico City Airport!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Our property is currently under renovation. Work will be done during the hours of 9:00 am - 08:00 pm. The hotel offers complementary transportation to Terminal 2, leaving the hotel every hour on the hour, this service is subject to availability and must be reserved in advance at the time of your arrival, (the hotel does not have transportation from Terminal 2 to the hotel but, the airport offers free transportation between terminal by skytrain from 5:00am until 11:00 pm)
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 2236 reviews
Cleanliness: 5.69
Service: 8.66
Location: 9.7
Room Quality: 6.65
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 8.36
O
Ognian • couple • us
9
2026-09-19 • via Nuitee
G
Giusemi • family_with_children • mx
9
2026-09-19 • via Nuitee
Y
Yusuf Göktuğ • couple • tr
4
2026-09-18 • via Nuitee
Y
Yusuf Göktuğ • extended_group • tr
3
Rahat uyku ama rahatsız bir duş.
Pros:

Kahvaltı güzel ve tazeydi, konumu harika, ulaşımı çok kolay. Odaların büyüklüğü gayet yeterli ve klimaları gayet iyi çalışıyor. Temizlik konusunda çok iyi bir seviye yakalanmış.

Cons:

Resepsiyon görevlileri check-in sırasında işlemleri kolaylaştırmak yerine durumu daha da zor bir hale getiriyorlar. Gereksiz bir tavır içerisindeler. Ayrıca, odada yer alan duş inanılmaz bir durumda. Böyle bir odaya nasıl müşteri verdiklerini anlayamadım. Duş başlıklarının her ikisi de (hem tavanda sabit olan hem de diğeri) bozulmuş ve bağlantı noktalarından çok şiddetli su kaçırıyor. Duş almaya çalışırken tüm banyo su içerisinde kalmasına rağmen siz suyun altında kalamıyorsunuz. Tüm su etrafa yayılıyor. Oda kontrolü yapılırken Hilton gibi bir yerde bu nasıl gözden kaçar inanılır gibi değil.

2026-09-16 • via Nuitee
K
Karen • solo_traveller • mx
7
Pros:

The rooms were clean and comfortable

Cons:

I found photos a bit misleading since the hotel had some construction going on and a bit difficult to get there since there was no clear signage to get there.

2026-09-14 • via Nuitee
J
Jürgen • couple • de
8
2026-09-14 • via Nuitee
A
Annie • couple • ca
9
2026-09-13 • via Nuitee
A
Ana • solo_traveller • ni
10
2026-09-11 • via Nuitee
T
Tatsuhiro • couple • jp
8
2026-09-09 • via Nuitee
W
William • extended_group • cn
8
Pros:

早餐太贵，口味单一

Cons:

早餐性价比低

2026-09-07 • via Nuitee
L
Leire • family_with_children • es
8
Pros:

la ubicación del hotel es perfecta si tienes un vuelo con 12 horas de espera, porque tienes tiempo para descansar y sin tener que salir al exterior. La habitación que estuvimos era amplia, confortable.

2026-09-06 • via Nuitee
C
Chona • extended_group • ca
7
Pros:

Not only in airports but same terminal

2026-09-06 • via Nuitee
M
Michael • solo_traveller • us
5
Cons:

It was extremely difficult to find the hotel. No signs, and we asked many people for directions before we found it. Also breakfast did not start until. 6am. It would seem that accomodations should be made for customers with early flights.

2026-09-06 • via Nuitee
C
christian • solo_traveller • cl
10
2026-09-06 • via Nuitee
X
Xuemei • solo_traveller • ca
6
Don’t like to stay here again!
Pros:

Location snd silent for good stay!

Cons:

The furniture and facilities are not like Hilton Hotel.

2026-09-05 • via Nuitee
A
Andres • solo_traveller • ua
1
Pros:

Нічого, тому що номера всі в цвілі все воняет, ціна нк стоїть цього

Cons:

Я забронював номер прийшов на рецепції і кажуть нема номерів і теж сказали що букінг на все рівно і тоді я підійшов до другої жінки і вона мені все оформила але пройшло десь пів години, отак там працюють.

2026-09-04 • via Nuitee
R
Rodolfo • couple • mx
9
muy buen servicio
Pros:

el servicio, la cordialidad de la gente que nos atendió

Cons:

estuve solo unas horas, fue por una escala de mis vuelos

2026-09-03 • via Nuitee
B
Bernhard • solo_traveller • mx
9
2026-09-02 • via Nuitee
N
NORIMITSU • couple • mx
4
2026-09-02 • via Nuitee
N
Napoleon • family_with_children • pe
9
Buena ubicación
Pros:

La ubicación, atención y comodidad.

Cons:

Falta iluminación de pasadizos

2026-09-02 • via Nuitee