Garden House Umenoya Otaru

Hotels
8.6 (664 reviews)
Hanazono1 Chome 2-2 , Otaru , JP

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 664 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
H
Hisayoshi • couple • jp
7
良かった
Pros:

コスパ最高

Cons:

部屋にテレビが無い。
女子風呂が故障で使えなかった。

2026-09-15 • via Nuitee
W
Woo • couple • kr
10
2026-09-11 • via Nuitee
H
Hiroshi • couple • jp
7
2026-09-09 • via Nuitee
C
Cheng Hui • solo_traveller • jp
9
2026-09-08 • via Nuitee
D
Debora • couple • ch
9
2026-09-07 • via Nuitee
F
Frankie • couple • hk
9
Enjoyed a lot and definitely will come back
Pros:

Everything was good, the only comment is the male public bath was not available

2026-09-04 • via Nuitee
F
Fatima Bernardita • extended_group • ph
8
Garden House is a good stay in Otaru.
Pros:

It is a homey place. Very clean. Near Canal Area & restaurants.

Cons:

Futon was not suited for elderl people.

2026-09-04 • via Nuitee
C
Chan • extended_group • hk
8
Good location, easy and fast checkin, spacious room with private toilet and bathroom. I thought the public bath was natu
2026-09-01 • via Nuitee
Y
YUE • family_with_children • jp
8
2026-09-01 • via Nuitee
H
Hélène • couple • fr
10
2026-08-30 • via Nuitee
M
Mari • solo_traveller • jp
9
Pros:

清潔でした!無駄なものがなく、スッキリしていて快適。線路が近いけど音は気にならなかった。ルームライトも段階がいくつかあって雰囲気も良かった。狭いけどバスルームとトイレも部屋にあったし！朝食も軽食だけど満足するものだった！値段の割には満足度はとても高いです。受付の方もニコニコしていて、とても良い気持ちになりました。

Cons:

バスルーム以外に部屋の鏡があると良かったかな。あと、大浴場が壊れてメンテナンス中の為使えなかったこと😭なくても十分だけど、あると知っていた分、使用できなかった時の悲しさは大きかったかな💦

2026-08-28 • via Nuitee
K
kouichi • couple • jp
9
2026-08-28 • via Nuitee
J
Junji • extended_group • jp
9
2026-08-27 • via Nuitee
C
CAIYI • couple • cn
10
Pros:

民宿很干净，房间很大，早餐品类丰富，好吃。有会讲中文的工作人员，很热情，沟通顺畅。可以寄存行李。离小樽站和步行街都很近。

2026-08-25 • via Nuitee
N
nakao • solo_traveller • jp
9
2026-08-24 • via Nuitee
E
ERIKA • solo_traveller • jp
9
Pros:

施設が綺麗で周辺に飲食店がたくさんあった。
北一硝子通りまで歩いて数分の場所に位置しているのもよかった。

Cons:

女性風呂が調整中で、湯船に浸かれなかった事

2026-08-24 • via Nuitee
K
kazuo • couple • jp
7
まあまあだ
Pros:

食事

Cons:

部屋にテレビがなかった

2026-08-24 • via Nuitee
朝淵 • solo_traveller • tw
9
2026-08-23 • via Nuitee
M
Minju • solo_traveller • tw
10
Pros:

非常乾淨的民宿

Cons:

房間在最旁邊，所以房內wifi收訊很差

2026-08-23 • via Nuitee
S
SADAKO • couple • jp
9
コスパ、良いです
Pros:

車も、チェックイン前に停められて、歩いて堺町通りに行け便利です。
ので、今回は、2回目、泊まりました

2026-08-21 • via Nuitee