Garden House Umenoya Otaru

Hotels
8.6 (618 reviews)
Hanazono1 Chome 2-2 , Otaru , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.6
Based on 618 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
R
rajbhandari • family_with_children • jp
10
2026-06-19 • via Nuitee
J
Justin • solo_traveller • us
10
This is an outstanding option to stay in Otaru, with an incredibly convenient location, comfortable room, and great serv
Pros:

Location, tasty free breakfast, onsen, kind staff, beautiful property

Cons:

Walls are a little thin, men's bathroom is awkwardly placed, where you have to walk past the breakfast area if going to shower in the morning.

2026-06-19 • via Nuitee
裕喜美 • solo_traveller • jp
9
Pros:

宿泊費が安くて、ロケーションも良かったこと。

Cons:

案内板が色あせて分かりにくかった。

2026-06-18 • via Nuitee
H
HSIN HAN • extended_group • tw
9
Pros:

位於市中心 適合步行探索城市

2026-06-17 • via Nuitee
C
chiba • solo_traveller • jp
10
Pros:

何度か泊まっています
場所も便利、落ち着いていて、朝御飯もあってとてもよい。
大浴場も綺麗でした

Cons:

駐車場が狭いので、車が多いときは少し入れづらい

2026-06-16 • via Nuitee
明子 • couple • jp
10
Pros:

朝ごはんがおいしかったです。部屋とは別のお風呂があって快適でした。

2026-06-14 • via Nuitee
M
Moe • solo_traveller • jp
8
Pros:

こじんまりしていますが、とても綺麗で居心地が良かった。個別のバスルーム付きの部屋にしたが、共用の（大）浴場があるので、部屋内のシャワールームで十分。朝ごはん付きでコスパが良い。2段ベッド（bunk bed）と記載があったが、普通に敷布団が2枚ひかれていた。

Cons:

『伝統的な日本家屋なので、音が気になる方は耳栓を』とのことだが、中華系の他の宿泊客が3時間以上（深夜12時を過ぎても）大声で話したり歌ったりしているのは耳栓では防げない。平日は日本人の宿泊客も多めで、電車の音くらいしか聞こえなかったが、週末は中華系の宿泊客が多くうるさくてなかなか寝られなかった。朝食会場もあまり秩序がない。他の宿泊客の当たり外れは、施設の構造上気になりやすいかもしれない。

2026-06-13 • via Nuitee
K
kaito797 • solo_traveller • jp
8
立地とコスパ良し。
Pros:

歩いて直ぐ近場に飲食店が有るので立地最高です。コスパが良かったです。宿主さんも親切でとても良かったです。朝食美味しかったです😊

Cons:

TVが無かった事ですかね。コスパ考えると無くても仕方ないのかな？

2026-06-13 • via Nuitee
J
junkichi • solo_traveller • jp
10
ロケーションが良い
Pros:

朝食が美味しかった

Cons:

テレビがあれば良い

2026-06-12 • via Nuitee
희숙 • extended_group • kr
1
가지 마새요~~
Pros:

아침식사는 풍성했습니다

Cons:

방 다다미가 부서져서 양말에 묻고 도배도 되지않아 더러웠고
주인이 자신이 주차를 하고 유료 주차장을 사용하게 하면서 선착순이라고 하였음
온천은 온천이 아닌 더운 물을 욕조에서 나오는 더운 김으로 목욕을 하기 힘들었다
이 숙소를 선택했던 이유가 온천과 주차장이었다
다시는 가지 않을 것이다

2026-06-11 • via Nuitee
V
Vid • solo_traveller • si
10
Pros:

We stayed here for 7 days with our two young children, and it was absolutely perfect. The house is beautiful, with a charming traditional Japanese style that made our stay feel truly special and authentic.
The location is excellent – everything we needed was nearby, including shops, restaurants, and public transportation. It was very convenient for exploring the area with children.
What stood out the most was the kindness of the staff. They were exceptionally friendly, helpful, and welcoming throughout our stay, making us feel at home from the moment we arrived.
We would happily stay here again and highly recommend it to anyone visiting the area, especially families.

Cons:

This is only a very minor point and largely a matter of my personal preference, but i didn't like TV beeing turned on during breakfast. I prefer to enjoy my meals without distractions and its easier to manage the kids not making a mess in the breakfast area when the concentrate on eating. That said, I am sure this would not bother most guests and did not significantly affect our otherwise excellent stay.

2026-06-11 • via Nuitee
Z
Zelda • solo_traveller • tw
10
再次回訪，依舊是很好的體驗
Pros:

有早餐、有澡堂、位置方便，我們二次來小樽決定再次入住，非常方便舒適。自駕或搭車都算便利。

Cons:

停車不能預約建議早點前往，只有五個車位。
這次進房間有個怪味，找了一陣子發現是前房客沒丟掉的室內拖鞋😨幸好丟掉後房內就沒有臭腳味了。

2026-06-07 • via Nuitee
A
Amine • couple • ca
10
Awesome experience
Pros:

Simple, friendly, onsen, everything. Traditional breakfast was really good

2026-06-06 • via Nuitee
R
Roberto • solo_traveller • it
9
A lovely and peaceful Japanese-style stay
Pros:

Very nice and cozy place. I loved the beautiful garden view right from my room and also while having breakfast. The Japanese-style room was spacious enough for me, as I was traveling alone.

Cons:

The breakfast didn't have a huge variety, but it was really good and tasty.

2026-06-06 • via Nuitee
A
Amine • couple • ca
9
2026-06-05 • via Nuitee
H
HARUO • couple • jp
7
Gutes Preis-Leistungsverhaeltnis
Pros:

Preis-Leistungsverhaeltnis stimmt. Fruehstueck war gut. Erreichbarkeit von Kanal, Altstadt war ganz gut, obwohl von Bahnhof ziemlich weit entfernt ist.

Cons:

Vom Bahnhof von Otaru ist es ein bisschen zu weit entfernt.

2026-06-03 • via Nuitee
H
hyojin • solo_traveller • kr
10
오타루의 추억은 이곳에서
Pros:

저희는 어제 신치토세공항에 도착후 삿포로 시내에서 1박 머물고 아사히카와&비에이로 이동하려 했습니다. 근데 그래도 이왕이면 오타루에가서 해산물도 먹고 하루를 버리지 말고 오타루에서 1박하자고 계획을 바꿔 급히 예약해서 방문했어요. 청결하고 깨끗합니다. 주차 가능했고요. 호텔 컨디션을 사진이 못따라가는것 같습니다.
입구는 작으나 안쪽으로 규모가 꽤 큽니다. 목욕탕도 냄새하나 없이 모든것이 청결합니다.
숙박비가 저렴해서 조식 기대안했는데 조식 또한 깔끔하고 정갈했습니다. 아이들이 너무 맛있게 먹었고 재료도 좋은것 쓰시는것 같아요
일본여행을 자주다니지만 처음 방문한 홋카이도에서 이 호텔로 참 기분좋은 여행을 시작하게 됐습니다. 곳곳에 먼지하나없이 가꾸고 청소하시느라 애쓰실것 같아요
적극 추천합니다. 아이들과 방문했는데 다음엔 부모님 모시고 올게요. 아이들 간식주신것도 감사해요^^
항상 건강하시고 평안하시길 기도합니다!!

2026-05-30 • via Nuitee
D
dejongj • solo_traveller • nl
10
2026-05-30 • via Nuitee
N
NN • family_with_children • jp
10
2026-05-29 • via Nuitee
S
SIYI • solo_traveller • cn
9
员工很友善 有只小猫 环境很静谧
Cons:

隔音没有那么好 但也过得去

2026-05-28 • via Nuitee