Comfort Suites Newport News Airport

Hotels
Comfort Suites
8.5 (1620 reviews)
12570 Jefferson Avenue , Newport News , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Great location
Cons:
Breakfast could be better
Water pressure issues
Thin walls

Categories

Cleanliness
8.14
Multiple reviews praised cleanliness but noted issues like inattentive staff and lack of basic amenities.
Service
9.11
Staff were described as friendly and accommodating, with some exceptions noted.
Location
9.15
Location received consistent positive feedback for being convenient and close to amenities.
Room Quality
8.6
Rooms described as comfortable and functional, but some minor issues were noted.
Amenities
8.63
Amenities like the pool were appreciated, though some issues like water pressure were mentioned.
Value for Money
8.09
Concerns about high online booking prices affected perceived value.
Food and Beverage
7.64
Breakfast variety and quality were criticized, impacting overall satisfaction.
Overall Experience
8.61
Overall, guests had a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:17

Property Description

Convenient Airport Shuttle Service: Start your stay hassle-free with our complimentary airport shuttle to and from Newport News-Williamsburg International Airport, just 0.8 miles away.

Comfortable Accommodations: Relax in our spacious rooms equipped with convenient amenities like a microwave, refrigerator, and free Wi-Fi, ensuring a comfortable and enjoyable stay.

Fantastic Facilities: Take advantage of our on-site gym, indoor pool, and business center, catering to all your fitness, relaxation, and work needs during your visit.

Book your stay at Comfort Suites Newport News Airport now to experience convenience, comfort, and excellent facilities all under one roof!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, the airport shuttle service is from 6:00 to 22:00 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1620 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.61
Y
Yong En couple us
8
2026-07-10 via Nuitee
Q
quinones solo_traveller us
9
Pros:

The cleanliness of the facility and the room

Cons:

It was overpriced

2026-07-09 via Nuitee
K
Karen couple us
8
2026-07-09 via Nuitee
R
Robertson solo_traveller us
10
Good stay
Pros:

Very relaxed check in and the room was standard but neat. Also, coffee anytime!

Cons:

Breakfast was nowhere.

2026-07-09 via Nuitee
P
Patrick couple us
9
Great stay.
Pros:

The property was in a great location. The front desk representative was a great person, with great customer service. He made the place flow with a friendly and open vibe. The room was great and the bed very comfortable.

2026-07-08 via Nuitee
S
Salina family_with_children us
8
Amazing stay ! 10/10
Pros:

Very clean , great breakfast & the pool hours are from 6am - 10pm which is dope

Cons:

Nothing

2026-07-07 via Nuitee
M
Marviene family_with_children us
10
The service was excellent and I look forward to staying there again
Pros:

Everything went well. It was a pleasure to stay at this hotel.

Cons:

na

2026-07-06 via Nuitee
J
Joyner solo_traveller us
9
Great, but....
Pros:

Location, staff

Cons:

Breakfast options could use a lot of love especially when I paid for a holiday stay. Also the water pressure even at 11pm was poor nor was the water hot enough.

2026-07-06 via Nuitee
B
Beverly solo_traveller us
10
Pros:

The facility was very clean and well kept, and the location was in close proximity to where I needed to be as well as quiet, they try to keep the guests without children on the top two floors 🙂

2026-07-06 via Nuitee
F
Frank solo_traveller us
2
2026-07-04 via Nuitee
S
Sandra solo_traveller us
9
Safe, good.
Pros:

Love the coffee

Cons:

I had to move from my room after extending my stay.

2026-07-03 via Nuitee
S
Sarah solo_traveller us
10
Pros:

The facility's location to our event was close but the manager Mr. Clark and the receptionist made sure we were well taken care of. We appreciate the cleanliness of the rooms.

However the breakfast area was not so much. The tables and floor were not cleaned.

Otherwise we had a nice stay!

2026-07-03 via Nuitee
A
Anujin family_with_children us
1
Cons:

Not clean at all, bugs crawling, spider webs everywhere

2026-07-02 via Nuitee
B
Beth extended_group us
8
Pros:

It was clean and the staff were nice

2026-07-02 via Nuitee
M
Michael couple us
3
Highly disappointed
Pros:

I love where the property was located. The staff was nice.

Cons:

I was very disappointed in the quality of the hotel. Maybe I’m used to certain standard. In the south if pay that much for a hotel, you have quality. The room looked old, the shower looked like my great grandmother may have used it when she was in college. Completely outdated. I wouldn’t stay there ever again. Besides the location, that hotel shouldn’t be more than $80 a night.

2026-06-29 via Nuitee
O
Oates solo_traveller us
7
2026-06-27 via Nuitee
M
Markeya extended_group us
10
2026-06-27 via Nuitee
L
Lizhen family_with_children us
9
Nice and quiet.
Pros:

Everything is okay.

Cons:

None

2026-06-26 via Nuitee
L
lakeisa couple us
10
2026-06-25 via Nuitee
Q
Quae couple us
8
2026-06-24 via Nuitee