Comfort Suites Newport News Airport

Hotels
•
Comfort Suites
8.5 (1720 reviews)
12570 Jefferson Avenue , Newport News , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Spacious rooms and comfortable beds
Helpful and friendly front desk staff
Excellent central location near restaurants and events
Free breakfast offered
Pool on property
Good price/value for many guests
Early check-in / first-floor requests honored
Cons:
Poor breakfast quality and limited hot options
Rude/unpleasant breakfast staff and chaotic breakfast service
Inconsistent housekeeping; some rooms not cleaned
Weak water pressure and shower temperature issues
Noise at night/early morning reported
Odor of marijuana reported in some areas
Loose USB outlets that do not charge reliably
Shower curtain too small causing water to spill
Elevator inspection issues noted
Pool area and surrounding upkeep could be improved

Categories

Cleanliness
8
Many guests report rooms as clean and comfortable, but there are multiple complaints about missed room cleaning, odors (marijuana), and housekeeping inconsistencies.
Service
9
Front desk and staff are frequently described as friendly and helpful; however breakfast staff received several complaints for being unpleasant or unwelcoming.
Location
9.5
Repeatedly praised for an excellent, convenient location near restaurants, events and attractions; many guests say they would return for the location alone.
Room Quality
9.5
Rooms are often described as spacious, comfortable and well-kept with good beds; some technical issues reported (weak water pressure, shower temperature, small shower curtain) but overall very positive.
Amenities
8
Hotel offers free breakfast and a pool; however guests note poor breakfast execution, ongoing restocking, and some common-area upkeep issues (pool surroundings, loose USB outlets).
Value for Money
8.5
Many guests cite good price and value for the stay, though a few mention the price felt slightly high — overall fair value.
Food and Beverage
6.5
Consistent negative feedback about breakfast: late opening, cold or minimal hot food, basic selection, and rude/unwelcoming breakfast staff.
Overall Experience
9
Overall stays are positive with repeat bookings and recommendations; issues reported (breakfast, occasional cleanliness or noise) do not outweigh guests' willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Convenient Airport Shuttle Service: Start your stay hassle-free with our complimentary airport shuttle to and from Newport News-Williamsburg International Airport, just 0.8 miles away.

Comfortable Accommodations: Relax in our spacious rooms equipped with convenient amenities like a microwave, refrigerator, and free Wi-Fi, ensuring a comfortable and enjoyable stay.

Fantastic Facilities: Take advantage of our on-site gym, indoor pool, and business center, catering to all your fitness, relaxation, and work needs during your visit.

Book your stay at Comfort Suites Newport News Airport now to experience convenience, comfort, and excellent facilities all under one roof!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, the airport shuttle service is from 6:00 to 22:00 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 1720 reviews
Cleanliness: 8
Service: 9
Location: 9.5
Room Quality: 9.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 9
F
Freling • solo_traveller • us
8
It was a nice clean hotel. Good place to stay. I recommend it.
Pros:

It was a nice place to sleep.

2026-10-31 • via Nuitee
M
Margarette • couple • us
3
Pros:

room not clean
breakfast fair

Cons:

room cleaning

2026-10-28 • via Nuitee
D
DAVID • family_with_children • us
9
2026-10-28 • via Nuitee
N
Natalie • extended_group • us
8
We would book at this location again when visiting Newport News VA.
Pros:

It was clean free of trash n debris. The location was close to the event we attended and family 😊.

Cons:

There wasn’t anything l didn’t like about the property.

2026-10-26 • via Nuitee
T
Tony • couple • us
10
We have beco
Pros:

The location and they honored our request to be on the first floor.

Cons:

Nothing.

2026-10-26 • via Nuitee
S
Sharon • extended_group • us
10
2026-10-24 • via Nuitee
R
Richard • family_with_children • us
9
Pros:

Everything

Cons:

Nothing

2026-10-23 • via Nuitee
C
CHRISTELLE • extended_group • us
10
très bon séjour
Pros:

La chambre était très confortable, spacieuse et propre, j'ai passé un très bon séjour.
Très bon emplacement avec des restaurant proches de l'hôtel.

Cons:

L'ouverture du petit déjeuner était en retard, non prêt à 06h, nous étions pressés et devions partir à 06h30.
De plus, la dame en charge du petit déjeuner n'était pas agréable du tout.
Dommage qu'il n'y ais pas d'oeufs brouillés.

2026-10-23 • via Nuitee
M
Miriam • family_with_children • us
8
2026-10-23 • via Nuitee
T
Teri • family_with_children • us
8
2026-10-22 • via Nuitee
E
Elizabeth • extended_group • us
6
The basics are here, but go to McDonald's for breakfast
Pros:

The room was clean and the bed was comfortable.

Cons:

Breakfast was the worst part of the trip. There was a lot of yelling amongst the staff and one young staff person ran away crying. It was a very unwelcoming environment for breakfast. The key staff person even snapped at me when I asked her a question.
The hot food was nearly cold. The rest of the food was very basic. An outside door was propped open, and the room was quite cold. Big disappointment

Also, the water pressure for the shower was very weak.

2026-10-22 • via Nuitee
L
Lassiter • family_with_children • us
9
2026-10-22 • via Nuitee
A
Alexander • extended_group • us
9
It’s on list of hotels to visit again.
Pros:

The location was great and the staff was excellent.

Cons:

NA

2026-10-21 • via Nuitee
R
REMY • solo_traveller • us
8
Bien
Pros:

Les chambres sont très spacieuses et confortables.
Les 2 personnes de l accueil ont été souriants agréables et serviables

Cons:

La personne du petit déjeuner était franchement désagréable.

2026-10-21 • via Nuitee
H
Haley • couple • us
10
2026-10-20 • via Nuitee
R
Repsi • family_with_children • us
8
2026-10-19 • via Nuitee
D
dana • solo_traveller • us
2
Cons:

The elevators inspection was expired 4/25 and the other didn’t have in one at all

2026-10-19 • via Nuitee
R
Repsi • family_with_children • us
8
Pros:

Everything was clean and comfortable.

Cons:

The USB outlets were loose and would not charge a phone.
The shower curtain was too small and allowed water to spill into the floor (slip hazard)

2026-10-19 • via Nuitee
M
Mattison • couple • us
8
2026-10-18 • via Nuitee
K
Kim • couple • us
5
Pros:

The location was great and the hotel was clean

Cons:

It was very noisy at night and early In the morning .

2026-10-16 • via Nuitee