Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Great breakfast variety
Cons:
Smoking in lobby and toilets
No room service available

Categories

Cleanliness
8.25
Some issues with smoking in common areas.
Service
9.25
Helpful service staff and excellent customer service.
Location
8.75
Location not exactly great but good overall.
Room Quality
9.25
Beautiful, clean, spacious rooms.
Amenities
8.75
Good variety of amenities, but spa service was not well communicated.
Value for Money
9.25
Overall a good value for the quality provided.
Food and Beverage
9.25
Delicious breakfast with a wide variety of choices.
Overall Experience
9.25
Overall a very positive experience despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Luxurious Accommodations
Kempinski Hotel Chengdu offers spacious rooms with modern amenities, including a flat-screen TV and free internet access. The warm ambience and thoughtful details provide a comfortable stay for guests.

Culinary Delights
Indulge in a variety of dining options at the hotel, from traditional Bavarian cuisine at the German Beerhouse to international buffets at the Western restaurant. Explore the flavors of Sichuan and Cantonese cuisine or unwind at the trendy night club for a memorable dining experience.

Wellness and Leisure
Guests can relax and rejuvenate at the indoor pool, fitness centre, yoga room, and spa centre. Whether you're looking to stay active or unwind, the hotel offers a range of facilities to cater to your needs.

Experience luxury and comfort at Kempinski Hotel Chengdu. Book your stay now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 145 reviews
Cleanliness: 8.25
Service: 9.25
Location: 8.75
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 9.25
Overall Experience: 9.25
R
Rivera • extended_group • pe
7
2026-09-13 • via Nuitee
L
Lin • extended_group • sg
8
Pros:

NA

Cons:

NA

2026-09-10 • via Nuitee
A
AK Andrey Kalmykov • solo_traveller • kz
9
Best staff service in hotel and Restaurant!
Pros:

Best staff service in hotel and Restaurant!

2026-08-12 • via Nuitee
紀軒 • couple • tw
9
2026-08-02 • via Nuitee
E
Elvira • family_with_children • ru
9
2026-07-09 • via Nuitee
M
Mei • couple • nl
9
Het hotel is chic, rustig en voorzien van alle gemak. Leuke adres!
Pros:

Het hotel is mooi en schoon. De kamer is modern en comfortabel.

Cons:

In de bar waren veel mensen zaten te roken terwijl er duidelijk is aangegeven om niet te rokken.
In de zwembad werd er zwemles gegeven waardoor niet hele bad was beschikbaar. Beetje vervelend.

2026-07-03 • via Nuitee
A
Aviram • couple • tw
10
2026-07-03 • via Nuitee
L
Lesley • couple • au
9
2026-06-11 • via Nuitee
M
MEILUAN • solo_traveller • tw
9
舒適愉快！
Pros:

乾淨設備好～早餐很豐盛！

2026-05-25 • via Nuitee
C
CAIHONG • family_with_children • cn
9
感觉很不错
2026-05-13 • via Nuitee
A
Anastasia • couple • ru
9
2026-05-09 • via Nuitee
T
tung • couple • au
10
2026-04-30 • via Nuitee
A
Andrea • family_with_children • gb
8
2026-04-12 • via Nuitee
S
Seok Hoong , Audrey • couple • sg
9
Would definitely return to Kempinski when I am back in Chengdu .
Pros:

The location is very good , walking distance 300m to metro . The staff service is very good . We were served by Mr Chiron Chen on both stays and he arranged early check in and late checkout for us and given us a high non smoking floor . Very grateful for that . The room was a bit warm due to central heating and full aircon was not on yet as weather was still cool outside . We were given fans which helped a lot. Room is spacious and clean .

2026-04-04 • via Nuitee
S
Seok Hoong , Audrey • couple • sg
9
Good stay at Kempinski
Pros:

Location is fantastic , 5 mins walk to Metro station Line 1 and a cafe Obelian . Took train from Tianfu airport , convenient . Value for money . Upgraded to a higher 12th floor non smoking room. I arrived at 8 am , they allowed me to early check with no cost . The staff were very patient and service oriented . Also gave me a fan for circulation as the aircon is not that cold yet since it is still cold outside .

Cons:

There was a wine exhibition downstairs for 1 week and noisy downstairs

2026-04-02 • via Nuitee
P
Patrick • family_with_children • gb
9
Excellent hotel let down by the bellboy service
Pros:

Excellent food selection at breakfast including Western. Very comfortable and spacious room thanks to much appreciated upgrade.

Cons:

One area needs improvement. When we arrived and when we left there was no offer of assistance with luggage. This is not normal Kempinski standard.

2026-04-01 • via Nuitee
N
NICOLA • couple • it
7
Pros:

colazione ottima

2026-04-01 • via Nuitee
T
Thomas • family_with_children • de
8
Cons:

Keine Möglichkeit am Tag im Hotel ein Getränk zu bestellen. Die Bar öffnet erst um 17:30.

2026-03-22 • via Nuitee
Z
ZhongHeng • couple • ca
9
服务好，房间舒适
Pros:

客房条件和服务

Cons:

大堂装修

2026-03-09 • via Nuitee
J
Jonathan • solo_traveller • au
10
2026-02-10 • via Nuitee