Home Inn Zhangjiajie Tianmen Mountain Branch

Hotels
8.9 (57 reviews)
B2 Building, International Business City, Guanli Road , Zhangjiajie , CN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Attentive Staff
Great Location
Cons:
Bathroom Odor
Cockroach in Room

Categories

Cleanliness
7.81
There was a mention of the bathroom smelling a bit after a party, but it improved after ventilation.
Service
9.78
Guests highlighted the very attentive staff and personalized service.
Location
9.32
The hotel is conveniently located within a walking distance to major attractions.
Room Quality
8.77
The rooms were described as comfortable and well-equipped.
Amenities
9.3
The hotel offers good amenities including free laundry for guests.
Value for Money
8.76
Overall a solid value given the provided amenities and service quality.
Food and Beverage
8.31
No specific comments provided, but offerings generally meet expectations.
Overall Experience
9.18
Overall experience was positive with several amenities and good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:47

Property Description

Convenient Location and Modern Amenities
Home Inn Zhangjiajie Tianmen Mountain Branch is ideally located near major attractions and offers free WiFi, a shared lounge, and a terrace.

Comfortable Rooms with Essential Facilities
Each room is equipped with a desk, private bathroom, TV, air conditioning, and some even feature a balcony for a relaxing stay.

Exceptional Service and Accessibility
Enjoy the convenience of room service and a 24-hour front desk during your stay. Plus, Zhangjiajie Hehua International Airport is only 7 km away.

Book now for an unforgettable experience at Home Inn Zhangjiajie Tianmen Mountain Branch!

Important information:

This property reserves the right to release the room after 18:00 on the day of check-in. Guests who plan to arrive after this time should contact the property directly. The contact information can be found on the confirmation letter.

An airport shuttle service is available upon request from 09:00–21:00. All shuttle services are subject to availability and must be arranged at least 72 hours prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 57 reviews
Cleanliness: 7.81
Service: 9.78
Location: 9.32
Room Quality: 8.77
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
S
Sergi • extended_group • es
10
Pros:

Muy buen ubicado sobretodo cerca del teleférico.

2026-09-13 • via Nuitee
T
Themiya • couple • lk
6
Property was amazing but bad stay due to staff behaviour
Pros:

Clean and good location, and hotel feels new

Cons:

Property was ok, but i tried to change a date while staying there to reduce one day due to unavoidable reason, booking.com showed reduced value for the date as per booking.com rates, but the staff requested a higher value as per their rates, and finally when i asked them to accept my date change request through Booking.com so its new value get ammended they declined the request through the site just to say “ok the booking.com request cancelled and now oay the property price.
It was very bad experience. Staff was very unhelpful.

2026-08-23 • via Nuitee
L
Lucía • extended_group • es
7
2026-08-09 • via Nuitee
E
Ema • extended_group • mk
10
Pros:

We had a very pleasant stay. The hotel was clean, comfortable, and in a very convenient location for visiting Tianmen Mountain.

2026-06-30 • via Nuitee
R
Rosa • solo_traveller • it
9
Buona posizione
Pros:

È vicino alla funivia se interessati al percorso A e comunque da lì parte il bus per il percorso B e C.
Il personale non parla inglese ma si può superare

Cons:

Le stanze non sono un belle potrebbero migliorarle

2026-06-13 • via Nuitee
I
ILIA • family_with_children • ru
10
Отличный отель
Pros:

Превосходное расположение, качество в еде и обстановке. Ежедневная уборка, рядом канатная дорога на гору Тяньмень, автобусная станция.

Cons:

-

2026-06-07 • via Nuitee
R
Rafael • extended_group • fr
10
2026-05-23 • via Nuitee
C
Cynthia • extended_group • ca
7
A nice place for 2night stay
Pros:

The room is clean and comfortable, we can walk to the cable car station . Lots of Chinese restaurants around. The staff are friendly and helpful.

Cons:

You can not wash your underwear, socks with their Washing machine

2026-05-10 • via Nuitee
W
Willem • solo_traveller • nl
8
Pros:

I had problems checking in with my bank card or alipay/WeChat but the team made sure helping me otherwise. Boss even took me to his fishing place and had dinner there, both amazing!! Thank you so much

2026-04-14 • via Nuitee
J
Jane • couple • gb
7
Pros:

Good location for tbe national park east gate
The young man on reception was really helpful with suggested park routes, timings etc to make the most of our visit.

Cons:

Breakfast was very limited

2026-01-28 • via Nuitee
R
Ruben • solo_traveller • es
8
2026-01-25 • via Nuitee
C
CHUNG FUNG • extended_group • sg
10
Cons:

WiFi bad

2026-01-21 • via Nuitee
C
Chung Fung • family_with_children • sg
10
2026-01-20 • via Nuitee
D
Darcy Flórez • extended_group • co
10
Pros:

La ubicación, habitaciones cómodas y limpias

Cons:

Na

2026-01-09 • via Nuitee
E
EnriKitaRo • solo_traveller • es
9
Pros:

Buena habitación con baño amplio. Cómoda y funcional. Lavadoras y secadora para autoservicio sin coste.

2025-12-24 • via Nuitee
R
Rakan • solo_traveller • sa
8
Clean and Good location hotel
Pros:

The hotel is right in front of Zhangjiajie train station, (not the station that you will arrive at ) which is mostly the west railway station )
just a 3-minute walk from the bus station and less than 10 minutes walking to the Tianmen Mountain cable car entrance. It’s within 2-3 bus stops of the hotel, and the surrounding area is full of grocery stores and restaurants. The hotel room was clean and modern, with free laundry service available on the third floor. The staff was friendly, even though they don't speak English—they try to help you explore the area.

Cons:

The room is slightly smaller than most hotel rooms in China. The hotel doesn’t provide breakfast or any other food.
If you plan to explore Wulingyuan scenic area, you can take a bus from the bus station for only 30 yuan and it takes 1:30 hours to reach the area.

2025-12-23 • via Nuitee
G
Graciela Nancy • couple • ar
10
2025-12-10 • via Nuitee
F
Franquet • extended_group • ar
10
Pros:

Muy buena atención.

Cons:

Dificultad para comunicarnos.

2025-11-04 • via Nuitee
H
Héctor • couple • es
9
Pros:

El hotel esta a unos 15 minutos caminando de la estación del teleférico con algun sitio para cenar o comprar para las excursiones. Personal muy amable y servicial (inglés algo escaso) pero con traductor de movil perfecto. Habitación amplia, agradable con aire y calefacción funcionando. WiFi que iba bien. Baño limpio con cosas de aseo. Hotel bien correcto

Cons:

El primer día el baño olía un poco a las calles después de una fiesta, pero luego desapareció ese olor tras ventilar y la limpieza del dia siguiente.

2025-10-27 • via Nuitee
J
Julie • extended_group • nz
10
Great location. Modern
Pros:

Great location. Easy walk to cable car. Town.

2025-10-23 • via Nuitee