Atour Hotel ShanghaiPeople's Square Xintiandi Subway

Hotels
8.5 (81 reviews)
Building7, No. 199, Hefei Road , Shanghai , CN

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean and comfortable
Cons:
Slow internet
Monotonous breakfast
Noise from neighbors

Categories

Cleanliness
8.14
The hotel is very clean, smells fresh, and feels calm and relaxing.
Service
9.11
Some staff are not fluent in English, but they are very friendly and helpful.
Location
9.15
The Xintiandi neighborhood is gorgeous; however, the address can be confusing for taxi drivers.
Room Quality
8.6
Shikarnye номера and a lovely corner room with a spectacular view.
Amenities
8.13
Free laundry and a small gym were appreciated; however, there were complaints about the internet.
Value for Money
8.59
Overall value appears acceptable given the amenities, despite complaints about cost in some reviews.
Food and Beverage
7.64
Breakfast options were described as monotonous, but complimentary coffee was good.
Overall Experience
8.61
Guests generally enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 20:16

Property Description

Prime Location in Shanghai
Conveniently located near People's Square and top attractions like Yu Garden and Jing'an Temple.

Modern Amenities
Enjoy non-smoking rooms, a fitness centre, free WiFi, and on-site dining options for a comfortable stay.

Deluxe Accommodations
Relax in well-equipped rooms featuring flat-screen TVs, plush bedding, and stylish bathrooms.

Book now to experience the best of Shanghai at Atour Hotel Shanghai Xintiandi Metro Station.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

8.5
Based on 81 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
G
giorgio • extended_group • it
10
Pros:

Location,breakfast is good,hope to offer more western breakfast for foreigners.

Cons:

Receptionist are always very helpful, thoughtful, and supportive.

2026-09-09 • via Nuitee
K
Kuzenbayev • solo_traveller • kz
10
2026-09-08 • via Nuitee
K
Kuzenbayev • solo_traveller • kz
10
2026-09-06 • via Nuitee
G
Giacomo Torricelli • couple • it
9
Pros:

Hotel pulito, elegante e moderno. Qualità prezzo ottimi.

Cons:

Lo staff non parla una parola di inglese.

2026-09-02 • via Nuitee
H
harry • solo_traveller • au
9
Great
Pros:

Great location, clean and comfortable, good aircon

2026-09-01 • via Nuitee
Y
Yulia • solo_traveller • nz
9
I would stay there again
Pros:

Good location and quiet neighbourhood. Decent breakfast buffet

Cons:

None of the sockets worked with my plugs so I had to ask for a travel plug

2026-08-18 • via Nuitee
L
LOW • family_with_children • my
10
New , good breakie
Pros:

New

Cons:

None

2026-08-07 • via Nuitee
N
Ning • family_with_children • gb
10
2026-07-21 • via Nuitee
J
Jiaona • couple • nz
7
nice
Pros:

location

Cons:

all good

2026-07-19 • via Nuitee
A
Anh • solo_traveller • vn
9
2026-07-04 • via Nuitee
I
iamkrisada • solo_traveller • th
10
Pros:

Location

Cons:

Smoke odor on carpet floor

2026-06-27 • via Nuitee
C
Chan • family_with_children • sg
9
Highly recommended. Will definitely come back!
Pros:

The hotel was clean, well-designed and conveniently located.

Cons:

Breakfast could have had more variety.

2026-06-22 • via Nuitee
S
Stamford • couple • sg
9
Nice stay. Will stay again
Pros:

Free laundry

Cons:

Every thing is good

2026-06-20 • via Nuitee
A
Alessandro • solo_traveller • it
6
2026-06-19 • via Nuitee
W
Wenjie • extended_group • sg
10
2026-06-17 • via Nuitee
K
Kim Har • family_with_children • sg
7
Hotel Experience Could Have Been Better
Pros:

The facilities in the room were nice - mini bar with free drinks and snacks, motion lights, day and night blinds controlled by remote control. The hotel also provide complimentary supper. Staff were pleasant and helpful.

Cons:

There was loud drilling and hacking noises generated from renovations at a ground level shop which started in the morning around 9am and disturbed our sleep. We were not pre-warned of this possible issue. Upon complaining on our second day, the hotel staff arranged for us to change to a room on the other wing, which was very troublesome because we had to repack our luggage and unpack our things in the new room. When we gave feedback to Booking.com and requested for some form of compensation e.g. discounted stay or complimentary breakfast vouchers as a gesture of good will, the hotel would not consider. They only left us a fruit platter and a complimentary pack of travel toiletries with a card of apology. We felt the gesture was disappointing and insincere, compared to the inconvenience caused.

2026-06-16 • via Nuitee
L
Logan • solo_traveller • nz
6
Comfy but still a bit of a walk from anything and the rooms were small
Pros:

Sheets were clean and it always had water bottles in the room

Cons:

The bathroom door has a huge gap above it so you can hear everything

2026-06-14 • via Nuitee
M
MARY • couple • it
10
2026-06-03 • via Nuitee
O
Oliver • family_with_children • de
6
2026-05-30 • via Nuitee
S
Siriluk • couple • th
9
A cozy place to stay. Convenient area. Good staff with all new facilities.
Pros:

New , clean , good location

2026-05-29 • via Nuitee