Shangri-La Karesansui Hotel

Hotels
9 (145 reviews)
No.46, North Gate Street, Dukezong Ancient City , Shangri-La , CN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Warm hosts
Excellent service
Great breakfast
Spacious rooms
Good location
Cons:
Nothing mentioned

Categories

Cleanliness
8.96
Very clean and well-maintained environment throughout the stay.
Service
9.43
The hosts are exceptionally warm and helpful, providing a personal touch.
Location
8.97
Conveniently located a short walk from the ancient town.
Room Quality
8.92
Rooms are spacious, aesthetically designed, and well-appointed.
Amenities
8.95
Includes useful features like a heater, humidifier, and heated floors.
Value for Money
8.91
Offers great comfort and quality at a reasonable price.
Food and Beverage
8.96
Breakfast was consistently praised for its quality and variety.
Overall Experience
8.93
A memorable stay that exceeded expectations in every aspect.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:55

Property Description

Prime Location in Shangri-La
Luxurious Rooms & Amenities
Exceptional Customer Service

Experience a serene stay in the heart of Shangri-La at Shangri-La Karesansui Hotel. Indulge in our comfortable rooms with modern amenities, including free WiFi and flat-screen TVs. Explore the nearby Guishan Park or unwind in our tranquil garden. Our attentive concierge and tour desk are always at your service. Don't miss out on a delightful dining experience at our on-site restaurant. Book your stay now and enjoy a memorable getaway at Shangri-La Karesansui Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 145 reviews
Cleanliness: 8.96
Service: 9.43
Location: 8.97
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 8.93
W
William Brian • couple • hk
9
Warm, homely, memorable
Pros:

Private, quiet, friendly

2026-10-31 • via Nuitee
Y
Yi Hui • couple • sg
10
Wonderful Oasis in Shangri-la
Pros:

Exceptional service by the staff, clean and comfortable room with thoughtful features like floor heating and humidifier for comfort, very nice breakfast. Wonderful stay overall.

Cons:

Sound proofing between rooms is not the best, but we still had a restful stay.

2026-10-29 • via Nuitee
G
Grant • couple • au
9
Very cute Japanese style, wonderful friendly staff, excellent position in the old town and cute family dog.
Pros:

Japanese style and wonderful staff

Cons:

N/a

2026-10-24 • via Nuitee
M
Melissa • couple • gb
10
Personal and friendly service - amazing location and delicious breakfast
Pros:

Personal and friendly service - amazing location and delicious breakfast

Cons:

Nothing

2026-10-21 • via Nuitee
I
Ilya • family_with_children • ru
10
Pros:

Очень уютный отель, особенно с дружелюбной хаски хозяев. Большие и вкусные завтраки.

2026-10-20 • via Nuitee
P
Phil • couple • ca
10
Staff and breakfast - loved this hotel
Pros:

Staff are exceptional and the breakfast wonderful ….in old town but a block off foot traffic so very quiet .

2026-10-18 • via Nuitee
E
Ella • solo_traveller • fi
10
Pros:

Really enjoyed my stay here. The staff was extremely nice and helpful. The location is incredible and facilities overall really beautiful and authentic. Also really nice breakfast.

2026-10-15 • via Nuitee
V
Veronica • family_with_children • sg
10
2026-09-12 • via Nuitee
L
Li Ping • couple • nl
9
Pros:

The location is strategic in Dukezong Ancient Town. The staff takes care of every need from transport to laundry. Breakfast is a mix of western and Asian cuisine and they are excellent 👍 Well prepared with plenty of fruits. Grind coffee is available on request. The room is so detailed to the extent that oxygen machine is available next to the bed. We felt homely and well cared by the owner.

The owner also assisted to arrange our private tour with their family associate. We had Qu Zhen as our transporter for 2 days. It was very safe and relaxed on the road with her.

Cons:

Nothing

2026-09-09 • via Nuitee
F
Florian • couple • ch
9
A gem in Shangri-La
Pros:

Beautifully designed hotel, and very charming and helpful owners and staff. Glad we booked there! And the breakfast was fantastically prepared. Both western and Chinese style.

2026-09-07 • via Nuitee
G
Gennaro • couple • it
10
2026-09-06 • via Nuitee
A
Ana • solo_traveller • pt
10
Pros:

A localização é fantástica, o staff muito simpático e prestativo e o pequeno almoço delicioso.

2026-09-05 • via Nuitee
A
Alborz • couple • it
10
Pros:

Everything was perfect. The staff were really kind and helpful and the room was clean and comfortable.

2026-09-05 • via Nuitee
C
Cinzia • couple • it
8
2026-09-02 • via Nuitee
V
Vincent • family_with_children • fr
10
un moment suspendu. Un endroit parfait pour apprécier la ville
Pros:

l’accueil a été remarquable. La situation de l’hôtel est parfaite. Le petit dej est délicieux. Les chambres sont très bien et confortables

2026-09-01 • via Nuitee
P
Patrycja • solo_traveller • es
10
Pros:

Very clean, beautiful room, good breakfast, kind staff

2026-08-30 • via Nuitee
S
Sara • couple • it
10
Super rilassante
2026-08-28 • via Nuitee
S
Sara • couple • it
10
2026-08-27 • via Nuitee
A
adrian • couple • nl
10
Perfekter Platz um Shangri-la und Umgebung zu erkunden mit 100% gastfreundlichkeit!
Pros:

Shangri-La Karesansui Hotel ist eine wunderbar gelegene Unterkunft direkt an der Altstadt aber dennoch ruhig und entspannt! Das Personal ist auffallend freundlich und hilfsbereit, das Frühstück herrlich und die Zimmer sehr geschmackvoll! Wir kommen auf jeden Fall wieder!

2026-08-26 • via Nuitee
M
María • couple • es
10
Excelente
Pros:

Alojamiento idealmente ubicado y muy bonito y acogedor. El desayuno que te sirven es delicioso y muy abundante. Pero sin duda lo que destacaría es la amabilidad y cercanía del personal, que hace tu estancia muy fácil y cómoda desde que llegas hasta que te vas.

2026-08-22 • via Nuitee