Shangri-La Karesansui Hotel

客栈的老板和员工都非常好，服务周到温和友善，推荐了周边好吃好玩的地方。环境漂亮安静，还有狗狗小哈和猫猫们！交通便利，可以步行去古镇，期待下次入住！

Location was very good in the old town and in a quiet area just a short walk from all the shops and restaurants. Breakfast was excellent, best so far compared to Dali and Lijiang. Staff friendly and discreet. Room was spacious and quiet

Pretty much everything was great. The lady at reception (Liu-Liu, and my apologies if that's mis-spelled) was delightful, and so helpful. She organised transport for us, and even paid for it. She gave us a free very late check-out. The breakfast was fantastic (but be aware it's not a buffet). Our room and bed and shower were lovely. We worked out that the toilet sees one approaching, which was fun. The location is perfect: in the old town, but quiet, and a taxi can get within about 20 metres.

We had an incredible stay at Karensansui! The hotel is , with clean, comfortable rooms that are instantly make you feel at home. The location is perfect for those who want to be in the old town but on a quiet street. The breakfast is delicious and the owners are wonderful! They helped us with all our logistics and securing a great driver for our day trip. I cannot recommend this hotel highly enough. We will be back.

It feels more like a homestay rather than hotel. very cozy, local feeling. love the breakfast that Liu Liu made every morning - changes every morning. Plus point is their resident husky Xiao Ha who would greet us every morning.

We had a wonderful stay at this hotel. The room was very spacious and clean, and the location was excellent. What made our experience truly special was the host and his team — they were incredibly kind, helpful, and caring throughout our stay.

We experienced altitude sickness during our trip, and they took very good care of us and made sure we were comfortable. The host also personally arranged pick-up and drop-off at both the train station and the airport, even at 6am, which we really appreciated.

Another thoughtful touch was preparing breakfast for us to take away when we had to leave early. The breakfast was delicious and very healthy.

Highly recommend this hotel for both the comfort and the exceptional hospitality!

Amazing staff 0 treated us like family. Cool hotel just off the main walking streets of Old Town.

The stay was very comfortable and pleasant. The place is very tastefully done and has very serene and calm vibes. The staff is very friendly and are at your service all the time. The breakfast was very delicious and wholesome.

Sehr freundliche und hilfsbereite Mitarbeiter. Die Lage ist direkt in der Altstadt. Eine Abholung vom Bahnhof wird angeboten und ist zu empfehlen, da es das erste Mal etwas schwer zu finden sein kann. Ich kam mit einer Erkältung an und sie haben mir ungefragt einen Sauerstoff inhalator zur Verfügung gestellt und sich auch sonst liebevoll um uns gekümmert. Die Mitarbeiter haben Englisch Kenntnisse.

I chose this accommodation because I wanted to stay in Shangri-La old town, and because the publicity looked attractive - and I was very pleased that I did. It offers all modern amenities, and yet it blends perfectly into the local environment. It is in a quiet corner of the old town, yet only a minute or two away from the bustle. It is very comfortable, clean and well-kept, and all of the rooms have an individual character - this is not a typical, modern concrete block! Shangri-La can be very cold at night, even during the months when it is warm by day. However, the room was deliciously warm, with floor-heating. The hosts' answer to every request is "yes". They will prepare whatever you wish for breakfast and serve it at the time of your preference. They can recommend some great eating houses. Upon request, they will arrange excursions, car with driver. They are also willing to pick you up, and drop you off, at the airport which is not very distant. All in all, this address made for a very comfortable few days and it was so much more pleasant to return to a place in the old town at the end of a full day's sight-seeing.

The hosts showed us incredible hospitality and helped organize trips the area. Our rooftop suite was lovely, and our family of four felt well taken care of. We were offered a ride to the airport by the host and breakfasts were accompanied by great European style barista coffee.

Kleines Familien-geführtes Hotel in der Altstadt von Shangri-La. Es liegt in einer ruhigen Straße und doch ist alles bequem zu Fuß erreichbar.
Das Ehepaar, das das Hotel führt ist extrem super nett und hilfsbereit. Und jeden Tag gibt es ein anderes, frisch zubereitetes Frühstück.
Wir können das Hotel sehr empfehlen!

Good food in a very nice setting

Our stay at this hotel in Shangri-La was truly memorable, thanks to the incredibly kind and helpful hosts, Liu Liu and Xiao Zhou, who went above and beyond to make us feel at home.

From the moment we arrived, their excellent service was evident. They provided complimentary pick-up and drop-off at the train station, which made our journey so much smoother. We were also warmly welcomed with thoughtful gifts, a gesture that immediately made us feel cared for.

One of the highlights of our stay was the delicious home-cooked breakfast prepared each morning — hearty, comforting, and a perfect start to the day in the cool Shangri-La weather.

What really stood out was their attention to detail. After a long day of sightseeing, we returned to find that they had already turned on the heater in our room, ensuring a warm and cozy environment for us to relax in. Xiao Zhou also brought us warm milk before bedtime which was truly awesome!

It’s rare to find such genuine hospitality. We would highly recommend this hotel to anyone visiting Shangri-La and would definitely stay here again.

Everything was perfect