Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Safety deposit box
Outdoor furniture
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
Private beach nearby
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Noise from neighboring establishments
AC issues

Categories

Cleanliness
8.48
The hotel is described as very clean and well-maintained but dealt with some noise issues from neighboring establishments.
Service
9.95
The staff was cited as friendly, welcoming, and attentive throughout the stay, providing excellent service.
Location
9.49
Located in the heart of Tulum beach, easy access to restaurants and nightlife, praised for its perfect setting.
Room Quality
8.94
Rooms were noted as beautiful, soundproof, and comfortable, with some reservations about the AC functionality.
Amenities
8.47
Lacked amenities such as a spa, but beach access and cleanliness were highlighted.
Value for Money
8.93
Guests felt they received good value for money considering the hotel’s location and service.
Food and Beverage
7.98
Mixed feedback on drinks at the bar; some found lacking in flavor and alcohol content.
Overall Experience
8.95
The overall stay was enjoyable with many positive aspects, though marred slightly by noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:35

Property Description

Tropical Oasis by the Beach
Exciting Activities and Excursions
Relaxation and Dining Options by the Water

Book your beach getaway at Azucar Hotel Tulum today.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.9
Based on 56 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.95
M
Mokdad • solo_traveller • dz
1
2026-05-20 • via Nuitee
M
Moalem • solo_traveller • il
10
2026-05-17 • via Nuitee
M
Mark from NY • couple • us
9
Beautiful stylish hotel offering great patio dining hampered by unatractive weedy beach.
Pros:

The facility was beautiful and stylish, The foam bed was wonderful . The views from the room's ba;cony and the rooftop pool were perfect. The restaurant was delicious ( the best food we found during our whole vacation) and the service was impeccable.

Cons:

Both pools were too small for any swimming. But the big drawback was the beach. The surf seemed was rough abd chaotic though I could not even try it , or even walk on the beach, beacause of the Sargossum weed which stretched for miles and came in on vast mats. The staff tried to rake it to at least make a path on the beach. But there was nothing they could do about the odor.

2026-05-17 • via Nuitee
M
mélissa • family_with_children • fr
9
Idéal et reposant , de grande qualité
Pros:

L’hôtel est refait à neuf, tout est propre et joli. Les piscines sont exceptionnelles. Le restaurant est bon. Le personnel est gentil. La vue est belle.

Cons:

Seul bémol : la musique de la rue et des beach club qui résonne dans les chambres jusqu’à 1h du matin.

2026-05-05 • via Nuitee
E
Elidio • solo_traveller • mx
8
2026-05-01 • via Nuitee
G
Gil • extended_group • il
10
Pros:

אהבנו הכללל המקום מקסים מעוצב מהמם הצוות עובדים מסור ואכפתי החדרים נוחים הכל היה מושלם! נחזור שוב

2026-04-30 • via Nuitee
D
Daniel • family_with_children • nl
9
Bardzo fajny mały klimatyczny i nowoczesny hotel
Pros:

Basen i widok

Cons:

Hałasy które dobiegały z ulicy….Koles z baru minio braku klientów diludnil muzyka cała noc…kiedy byli klienci to był spokój😁

2026-04-28 • via Nuitee
T
Tatjana • extended_group • at
8
Pros:

Sauberkeit. Schöne Anlage. Auch der Rooftoppool war toll. Bequeme Betten. Hängematte am Balkon.

Cons:

Zimmer im Haupthaus sind extrem laut. Der Nachtclub ist direkt daneben und dröhnt durch die Zimmertür. Wir konnen auf einen Bungalow wechseln, allerdings gab es für uns als 4-köpfige Familie nur 1 Doppelbett.

2026-04-07 • via Nuitee
T
Tina • couple • de
9
Gerne wieder 🤍
Pros:

Tolle Zimmer

2026-04-05 • via Nuitee
C
charline • extended_group • fr
9
Un superbe hôtel
Pros:

L’hôtel est superbe ; on voit qu’il est presque neuf, construit avec de beau materiau clair. Tout est hyper propre : les piscines, parties communes.
Les chambres sont d’un confort extrême avec des lits tres confortables
Le staff est super gentil.
Les vues sont incroyables, notamment du rooftop.

Cons:

La proximité avec la boîte de nuit et sa musique forte jusque 3h du matin.

2026-04-05 • via Nuitee
S
Sinead • extended_group • ie
10
Pros:

Couldn't fault anything, rooms were clean and spacious. Staff were very friendly and helpful. Great location in the beach zone. We were given a padlock to sign and lock on the tree outside when we left which was a lovely touch. I would definitely recommend and return

2026-04-03 • via Nuitee
L
Laurent • couple • au
10
Recommend to stay here, hotel is great!
Pros:

Hotel looks brand new and looks fantastic. Staff were super nice and super helpful.
Location is right in the middle of shops and restaurants with everything walking distance away.
We had a fantastic stay!

2026-03-05 • via Nuitee
K
Karolina • family_with_children • pl
10
Wspaniałe miejsce, przerosło nasze oczekiwania. Polecamy
2026-03-01 • via Nuitee
N
Niki • family_with_children • ca
10
The property has been renovated and new ownership as of 2025 so disregard previous comments. I was traveling with my par
Pros:

The staff were friendly, we felt safe, the facility was beautiful and clean.

2026-02-26 • via Nuitee
R
Roxana • couple • ro
1
Cons:

Be careful with this hotel, I made a reservation with them on booking and they canceled it and said I could pay directly with them, only they asked me for more than on booking!

2026-02-23 • via Nuitee
M
Maja • family_with_children • si
10
2026-02-23 • via Nuitee
J
Jolanta • extended_group • lt
10
2026-02-14 • via Nuitee
S
Silvan • couple • ch
10
Pros:

Gourmet Restaurant

2026-02-12 • via Nuitee
M
Maximiliano • couple • ar
10
2026-02-08 • via Nuitee
S
SEDA • family_with_children • tr
9
Çok iyi bir seçimdi
Pros:

Personel pozitif ve güler yüzlü
Otel temiz
Oda büyüklüğü ve koşulları süper
Oda temizliği her gün yapıldı
Yemekleri çooook lezzetli
Kesinlikle tavsiye ederim

2026-01-30 • via Nuitee