Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Noise from neighboring establishments
AC issues

Categories

Cleanliness
8.48
The hotel is described as very clean and well-maintained but dealt with some noise issues from neighboring establishments.
Service
9.95
The staff was cited as friendly, welcoming, and attentive throughout the stay, providing excellent service.
Location
9.49
Located in the heart of Tulum beach, easy access to restaurants and nightlife, praised for its perfect setting.
Room Quality
8.94
Rooms were noted as beautiful, soundproof, and comfortable, with some reservations about the AC functionality.
Amenities
8.47
Lacked amenities such as a spa, but beach access and cleanliness were highlighted.
Value for Money
8.93
Guests felt they received good value for money considering the hotel’s location and service.
Food and Beverage
7.98
Mixed feedback on drinks at the bar; some found lacking in flavor and alcohol content.
Overall Experience
8.95
The overall stay was enjoyable with many positive aspects, though marred slightly by noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:35

Property Description

Tropical Oasis by the Beach
Exciting Activities and Excursions
Relaxation and Dining Options by the Water

Book your beach getaway at Azucar Hotel Tulum today.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 65 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.95
M
Mattia • solo_traveller • it
10
Pros:

Penso una delle strutture più belle dove ho soggiornato nella mia vita, personale gentilissimo, piscuna stupenda, colazione buona

Cons:

Nulla

2026-09-11 • via Nuitee
M
Marie-Carole • solo_traveller • fr
9
Idéal pour se reposer.
Pros:

Le calme et le personnel adorable.

Cons:

Le bruit de la climatisation.

2026-09-02 • via Nuitee
U
Undiaenelpolo • solo_traveller • es
10
Pros:

Todo, el mejor alojamiento de nuestro viaje por México

Cons:

No habernos quedado más tiempo

2026-08-28 • via Nuitee
L
Lenya • couple • de
9
2026-08-25 • via Nuitee
S
Sean • family_with_children • us
10
Exceptional hotel with friendly helpful staff
Pros:

Beautiful well maintained grounds. Two pools both of which were very nice and both had great views. Quality of the rooms high end. Incredibly friendly and helpful staff.

Cons:

Nothing.

2026-08-15 • via Nuitee
C
cyril • family_with_children • fr
8
2026-08-14 • via Nuitee
D
Dominic • couple • gb
6
2026-08-09 • via Nuitee
S
Silvia • family_with_children • nl
10
2026-08-06 • via Nuitee
R
Roni • solo_traveller • il
8
2026-07-21 • via Nuitee
C
Claire • solo_traveller • au
5
Expensive not value for money and seaweed.
Pros:

Clean friendly and central.

Cons:

Expensive. No vibes as no other guest there. Not the hotel’s fault but seaweed spoiled the whole region and made it impossible to swim in the sea.

2026-07-19 • via Nuitee
L
Luisa • solo_traveller • au
6
2026-06-25 • via Nuitee
T
Thais Vidal • solo_traveller • br
10
Azucar perfeito!
Pros:

Experiência incrível!
Habitações impecáveis, localização excelente menos na baixa temporada!
Gratidão!

2026-06-06 • via Nuitee
N
Nady • couple • fr
9
2026-06-03 • via Nuitee
M
Mokdad • solo_traveller • dz
1
2026-05-20 • via Nuitee
M
Moalem • solo_traveller • il
10
2026-05-17 • via Nuitee
M
Mark from NY • couple • us
9
Beautiful stylish hotel offering great patio dining hampered by unatractive weedy beach.
Pros:

The facility was beautiful and stylish, The foam bed was wonderful . The views from the room's ba;cony and the rooftop pool were perfect. The restaurant was delicious ( the best food we found during our whole vacation) and the service was impeccable.

Cons:

Both pools were too small for any swimming. But the big drawback was the beach. The surf seemed was rough abd chaotic though I could not even try it , or even walk on the beach, beacause of the Sargossum weed which stretched for miles and came in on vast mats. The staff tried to rake it to at least make a path on the beach. But there was nothing they could do about the odor.

2026-05-17 • via Nuitee
M
mélissa • family_with_children • fr
9
Idéal et reposant , de grande qualité
Pros:

L’hôtel est refait à neuf, tout est propre et joli. Les piscines sont exceptionnelles. Le restaurant est bon. Le personnel est gentil. La vue est belle.

Cons:

Seul bémol : la musique de la rue et des beach club qui résonne dans les chambres jusqu’à 1h du matin.

2026-05-05 • via Nuitee
E
Elidio • solo_traveller • mx
8
2026-05-01 • via Nuitee
G
Gil • extended_group • il
10
Pros:

אהבנו הכללל המקום מקסים מעוצב מהמם הצוות עובדים מסור ואכפתי החדרים נוחים הכל היה מושלם! נחזור שוב

2026-04-30 • via Nuitee
D
Daniel • family_with_children • nl
9
Bardzo fajny mały klimatyczny i nowoczesny hotel
Pros:

Basen i widok

Cons:

Hałasy które dobiegały z ulicy….Koles z baru minio braku klientów diludnil muzyka cała noc…kiedy byli klienci to był spokój😁

2026-04-28 • via Nuitee