Share this hotel
Facilities
Property facilities
-
Fitness facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Free Parking
-
Non-smoking rooms
-
Air conditioning
-
Fitness center
-
Swimming pool
-
24-hour front desk
-
Restaurant
-
Room service
-
Heating
-
Terrace
-
Garden
-
BBQ facilities
-
Lift / Elevator
-
Laundry
-
Luggage storage
-
Fax/photocopying
-
Tour desk
-
Facilities for disabled guests
-
Ironing service
-
Meeting/banquet facilities
-
Hot tub/Jacuzzi
-
Car hire
-
Sauna
-
Dry cleaning
-
Breakfast in the room
-
Massage services
-
Games room
-
Spa/wellness center
-
Barber/beauty shop
-
Valet parking
-
Hammam
-
Non-smoking throughout
-
Outdoor pool
-
Daily housekeeping
-
Designated smoking area
-
Accessible parking
-
Board games/puzzles
-
Concierge service
-
Wheelchair accessible
-
Outdoor pool - seasonal
-
ATM/cash machine on site
-
Pool with view
-
Heated pool
-
Toilet with grab rails
-
Indoor play area
-
Lower bathroom sink
-
Higher level toilet
-
Outdoor furniture
-
Sun loungers or beach chairs
-
Fruits
-
Yoga classes
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Food delivered to guest room
-
CCTV outside property
-
CCTV in common areas
-
Process in place to check health of guests
-
Access to health care professionals
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Breakfast takeaway containers
-
Tour/class on local culture
-
Mobile app for room service
-
Happy hour
-
Cooking class
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodation
Indulge in our beautifully designed rooms with modern amenities for a comfortable stay.
Scenic Views
Enjoy breathtaking views of the Hunza Valley and surrounding mountains from our garden and terrace.
Exceptional Service
Our friendly staff are available 24/7 to assist with any requests, ensuring a memorable experience.
Book your stay at the Hunza Serena Hotel today and experience luxury in the heart of Hunza.
The property does not accept American Express cards as a form of payment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Location
Guest Reviews
Die Lage ist sehr gut - man hat Blick auf die Berge und ist doch ganz nah am Zentrum.
Location
Decor
Staff hospitality
Facilities
A big shout out to front of house staff Mr Hussain & the Spa Manager
Also the kitchen & serving staff especially
Sultan
Sher Afzal
Dining Manager Mr Ahmed who went out of he’s way to give us an amazing experience & hosting
Warm wishes to all at Sareena
Unfortunately the drain in the toilet area was smelling
Staff tried their best to sort out the problem
We were offered an alternative room but decided to stay as moving everything would be far too much hassle.
However issues were resolved by staff
Friendly staff. Good location
Room can be cleaned about better specially terrace of the rooms plus
Staff and the facilities
Buffet selection needs to be improved.
Location, food, hospitality, staff, ambience, value for money, amenities…. Each and every thing was perfect
Swimming pool
Nothing
We liked the overall ambience, services and food. The staff was polite, professional and accommodating. We enjoyed our stay.
The managment doesn't know how to address customer grievances. I explicitly informed them about the arrangements I wanted for my spouse's birthday, which was the only reason we chose Serena over others. But they made a blunder and switched our cakes with someone else.
I opened the cake at the surprise party, which was happening around 20 km away at Nagar. And it was my worst nightmare."Happy Birthday Mustafa Hussain" was written on the cake🤦 I couldn't believe my eyes. They simply ruined the evening.
The worst part when I approached them regarding the mistake they made, the best compensate they offered was to give a waiver on cake I was literally disappointed. I refused to accept their compensation and paid in full.
If you ever wish to visit Serena, just pray you don't get into any dispute with them...coz they're simply incapable of understanding customer grievances and how to compensate justly.
L’installation a été parfaite!
Le personnel a été au petit soin!
Peu de choix aux restaurant
Facilities were on point. Helpful staff!
It was scenic and very comfortable.
Your guide to the flawless travel experience
Popular Countries
Get our app
