BAU Tulum

Hotels
8.7 (909 reviews)
Calle 2 Poniente , Tulum , MX

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Inadequate breakfast options

Categories

Cleanliness
6.75
Rooms were reported as dirty and unkempt, with dust and stains on bedding.
Service
9.99
Staff were described as attentive and friendly with positive engagement.
Location
9.76
Conveniently located near ADO bus station and within easy reach of restaurants and shops.
Room Quality
8.21
Rooms were spacious and comfortable, though some issues noted.
Amenities
8.74
Pool and breakfast provisions noted as lacking in quality.
Value for Money
9.7
Reported as good, particularly for a boutique hotel.
Food and Beverage
7.25
Breakfast options were limited and not well received by guests.
Overall Experience
9.22
Overall experience was generally positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:06

Property Description

Luxurious Accommodation
BAU Tulum, located in the heart of Tulum, offers a 4-star experience with modern amenities. Each air-conditioned room features free WiFi, a private bathroom, and some even boast refreshing pool views.

Relaxation and Recreation
Unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a drink at the hotel's bar. With a terrace to soak in the tropical vibes, BAU Tulum provides the perfect setting for a tranquil getaway.

Convenient Location
Situated just 100 meters from the city center and 300 meters from Tulum Bus station, our hotel offers easy access to nearby attractions like Tulum Archeological Site and Parque Nacional Tulum. Additionally, we provide free private parking and a paid airport shuttle service for your convenience.

Experience luxury and convenience at BAU Tulum - book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 909 reviews
Cleanliness: 6.75
Service: 9.99
Location: 9.76
Room Quality: 8.21
Amenities: 8.74
Value for Money: 9.7
Food and Beverage: 7.25
Overall Experience: 9.22
P
Pilar • couple • es
5
2026-09-19 • via Nuitee
N
Noémie • couple • fr
5
Propreté à revoir…
Pros:

Proche de la gare ADO et du centre historique. Le personnel est accueillant et a essayé de régler les problèmes mais…

Cons:

La chambre était absolument dégoûtante ! Quand on est arrivé il y avait des bouts de chips par terre, ainsi qu’une paille, un mégot de cigarette…

Serviettes blanches toutes tachées, dont celle pour les pieds déchirée. Pas de drap sur le lit, juste un drap house tout taché. Une polaire à la propreté douteuse pour se couvrir.

Pas de gel douche ni shampooing on a du en demander, l’eau nous a été coupé et on a dû demander une réparation, la Clim coulait…

Vraiment décevant !

2026-09-18 • via Nuitee
S
Stefano • extended_group • it
6
Pros:

Camere comode, non molto grandi, struttura wild come la doccia senza vetro con l'acqua che a volte esce (come normale che sia), il rubinetto stile "fontanella del parco" e alcune difficolta iniziali con acqua calda. lo staff molto gentile e disponibile ma solo fino alle 23/24. Colazione senza buffer, prenotabile la sera prima ma tutto all'aperto (non esiste un ristorante o sale con tavoli).

2026-09-14 • via Nuitee
A
Andyara • couple • br
8
Estadia boa, com bom custo-beneficio. Café bom!
Pros:

Hotel de bom custo-beneficio. Tinha tudo que precisávamos e estava bem organizado!
O café da manhã, típico do México, estava bem gostoso!

Cons:

Único detalhe é que senti um pouco sujo as instalações e o quarto. Só esse detalhe, que para mim, é muito importante.

2026-09-13 • via Nuitee
I
Ivonne • solo_traveller • mx
8
Pros:

Su cercanía con el centro

Cons:

El ruido exterior del templo cercano

2026-09-12 • via Nuitee
L
Luis Alberto Gómez hernandez • couple • mx
7
buen descanso
Pros:

Muy agradable las habitaciones.

Cons:

La tv no funcionaba.

2026-09-11 • via Nuitee
E
Eryn • couple • nl
2
Zeer slechte ervaring, nonchalant personeel
Pros:

Locatie middenin het centrum van Tulum Pueblo. Ontbijt was goed.

Cons:

Bij aankomst een lekkende airco aangetroffen waardoor het gehele bed, kussens en de vloer nat waren. Dit aangegeven, de enige oplossing was om het bed opnieuw te verschonen en de airco aan en uit te zetten. Echter was het matras dermate nat dat dit niet voldoende was. Er werd totaal niet meegedacht over bijvoorbeeld een andere kamer, zeer nonchalante houding van het personeel. De volgende ochtend bij wakker worden wederom de hele vloer nat. Dit aangegeven waarop niet werd gereageerd. Zeer slechte ervaring. Slechte bedden.

2026-09-11 • via Nuitee
M
Matteo • solo_traveller • it
8
2026-09-06 • via Nuitee
J
Juliana • solo_traveller • br
7
Pros:

O ambiente é bonito, o quarto também é o café da manhã estava delicioso.

Cons:

Apesar do lugar ser bonito e o quarto muito aconchegante o hotel deveria ter funcionários homens preparados para saber que uma mulher viajando sozinha não significa que ela possa ser assediada, muito pelo contrário. Essa situação prejudicou a minha estadia, me deixando muito desconfortável.

2026-09-03 • via Nuitee
S
Szilvia • couple • hu
10
2026-08-31 • via Nuitee
A
ALBERTO NESTOR • solo_traveller • ar
9
Pros:

muy bueno todo.

2026-08-29 • via Nuitee
J
JESSICA • solo_traveller • it
9
Pros:

Hotel molto carino, stanza grandi e staff molto gentile
Colazione buona

2026-08-29 • via Nuitee
M
Martina • couple • it
8
Consigliabile
Pros:

Struttura molto carina e accogliente, ben posizionata vicino al centro.
L’accoglienza del personale è stata cordiale e disponibile

Cons:

Maggior cura nei dettagli come pulizia della piscina

2026-08-27 • via Nuitee
I
Iris Yearel • solo_traveller • mx
9
Pros:

Muy bonitas instalaciones, muy cómodo todo, muy buena atención

Cons:

Todo estuvo excelente, no tengo quejas

2026-08-27 • via Nuitee
E
Erika Colombo • solo_traveller • it
9
2026-08-27 • via Nuitee
F
Federico • solo_traveller • it
7
Pros:

Grande vasca da bagno in camera molto spaziosa e illuminata. Colazione buona.

Cons:

Bagno piccolo, rubinetteria scadente con erogazione dell'acqua difficoltosa, scale polverose.

2026-08-26 • via Nuitee
M
Manni-Dupied • couple • fr
10
Parfait
Pros:

Très beau et bon petit dej

Cons:

Ras

2026-08-26 • via Nuitee
P
Philipp • solo_traveller • ch
10
2026-08-24 • via Nuitee
R
Roland • solo_traveller • gp
8
Établissement sympa
Pros:

La chambre de luxe était bien.
Situé à proximité de nombreux restaurants dans un quartier sécurisant où on peut y aller à pied.

Cons:

Bruits des motos et des voitures la nuit qui ont perturbé mon sommeil.

2026-08-23 • via Nuitee
G
Gabriele • solo_traveller • it
4
2026-08-23 • via Nuitee