BAU Tulum

Hotels
8.7 (866 reviews)
Calle 2 Poniente , Tulum , mx

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Garden
Luggage storage
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Inadequate breakfast options

Categories

Cleanliness
6.75
Rooms were reported as dirty and unkempt, with dust and stains on bedding.
Service
9.99
Staff were described as attentive and friendly with positive engagement.
Location
9.76
Conveniently located near ADO bus station and within easy reach of restaurants and shops.
Room Quality
8.21
Rooms were spacious and comfortable, though some issues noted.
Amenities
8.74
Pool and breakfast provisions noted as lacking in quality.
Value for Money
9.7
Reported as good, particularly for a boutique hotel.
Food and Beverage
7.25
Breakfast options were limited and not well received by guests.
Overall Experience
9.22
Overall experience was generally positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:06

Property Description

Luxurious Accommodation
BAU Tulum, located in the heart of Tulum, offers a 4-star experience with modern amenities. Each air-conditioned room features free WiFi, a private bathroom, and some even boast refreshing pool views.

Relaxation and Recreation
Unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a drink at the hotel's bar. With a terrace to soak in the tropical vibes, BAU Tulum provides the perfect setting for a tranquil getaway.

Convenient Location
Situated just 100 meters from the city center and 300 meters from Tulum Bus station, our hotel offers easy access to nearby attractions like Tulum Archeological Site and Parque Nacional Tulum. Additionally, we provide free private parking and a paid airport shuttle service for your convenience.

Experience luxury and convenience at BAU Tulum - book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 866 reviews
Cleanliness: 6.75
Service: 9.99
Location: 9.76
Room Quality: 8.21
Amenities: 8.74
Value for Money: 9.7
Food and Beverage: 7.25
Overall Experience: 9.22
I
IRENE_C_GENOVA • couple • it
7
CAMERA DI DESIGN
Pros:

L'hotel è molto carino di per sè, la nostra stanza era molto bella e luminosa. Il letto non era comodissimo e ad essere sincera la pulizia non era delle migliori, ma magari saremo stati sfortunati noi e sottolineo che non abbiamo riferito nulla in quanto non era una situazione invivibile ovviamente! Unica pecca per me era l'illuminazione nel bagno, quasi inesistente e di sera era difficile guardarsi allo specchio. Colazione ok! Ad ogni modo, lo consiglio per un breve soggiorno. Personale super! A poca distanza a piedi dal centro, parcheggio macchina disponibile. Vicino alle Rovine!

2026-07-08 • via Nuitee
S
Sarah • couple • au
5
Ok for a budget stay but needs cleaning and maintenance
Pros:

The staff were very friendly and helpful. Breakfast was also pretty good for a hostel breakfast. The location was good as it is super close to the bus station and central Tulum.

Cons:

I wasn’t really able to feel comfortable here as the room and property wasn’t cleaned well at all. There was a lot of dust and hair surrounding the table, along the windows and on top of surfaces. The shower drain was partially blocked so water didn’t drain well and it smelt bad when running the shower. There was no mattress protector or fitted sheet so I found myself waking up in the middle of the night just on the bare mattress when the ill-fitting bedding shifted. Kind of gross when you think about how many people would’ve slept on that bed. These are relatively minor things that could be easily fixed with some extra care and investment from property management. It is a shame because the vibe of the place is cool, it just hasn’t been maintained well. The photos make this place look somewhat resort like and luxurious which is definitely not the case. It was pretty cheap and we were only staying for 2 nights, but if we were in Tulum for longer I would’ve found a different place to stay.

2026-07-08 • via Nuitee
N
Nickgex • solo_traveller • nl
6
Pros:

Het hotel ziet er op het eerste gezicht mooi en strak uit, het personeel is heel aardig en het ligt op een zeer goede locatie

Cons:

Het is eigenlijk een hostel met meerdere hostel kamers waardoor er veel geluidsoverlast was. De kamers worden niet schoongemaakt (je kan wel toiletpapier en handdoeken halen bij de receptie). Voor een 4 sterren hotel is dit toch wel gek. Bij het zwembad liggen maar 2 bedjes waar tijdens ons verblijf constant mensen uit het hostel lagen. Onze airco was kapot en ze hebben hier naar gekeken maar het niet opgelost. De airco blies wel lucht maar geen koude lucht. We hebben hierdoor 2 nachten liggen zweten.

2026-07-04 • via Nuitee
F
Francois • couple • be
8
2026-07-02 • via Nuitee
L
laksha • couple • om
6
Location is very good, very central .
2026-06-30 • via Nuitee
A
Aguilar • solo_traveller • mx
10
Pros:

La atención

Cons:

El baño olía un poco a caño pero era aceptable

2026-06-26 • via Nuitee
T
Teodor • solo_traveller • mk
10
Pros:

The staff were excellent—nothing but praise for them. They were very helpful, friendly, and welcoming. I highly recommend this place to anyone visiting Tulum.

2026-06-26 • via Nuitee
H
Hannah • couple • at
8
2026-06-25 • via Nuitee
K
Katiuscia • solo_traveller • it
8
Pros:

La struttura è bellissima molto curata nei minimi dettagli e la stanza era pulita e molto bella.

Cons:

L'acqua della doccia era fredda, alcuni dosatori del bagnoschiuma rotti e un asciugamano era sporco.

2026-06-25 • via Nuitee
I
ian • couple • br
7
Good enough for the money, but not that comfortable.
Pros:

The hotel has a good design and is well located for Tulum centre. Helpful staff

Cons:

Overall the hotel was scruffy, and some design elements didnt really work. Breakfast was poor, even if served with a smile.

2026-06-23 • via Nuitee
E
Evelyn • solo_traveller • us
8
If I’m back in Tulum, yes I would stay here again.
Pros:

I enjoyed the peace and quiet and the staff really felt more like family not just a staff friendly talkative. I really enjoyed the vibe in the energy of everybody working there.

Cons:

I only have one complaint and it’s minor upstairs. The Internet is not as good and it forced me to be out of my room which I should not stay 95% of the time in my room, but I am a hobbit lol so I was downstairs quite a bit and I don’t regret it because like I said, I enjoyed talking with the staff and then also I enjoyed talking with the other guest. I met people from Germany and Argentina and Mexico City and it was just a vibe of chill definitely middle-age people which I totally enjoy because I’m middle aged myself lol I’m 52 but it wasn’t that young hostel vibe so again I really enjoyed it.

2026-06-18 • via Nuitee
A
Aguilar • solo_traveller • mx
10
Pros:

La atención de recepción

Cons:

Sinceramente todo me pareció excelente

2026-06-17 • via Nuitee
C
Carlos Fabian • extended_group • co
10
Muy excelente alojamiento, la atención de Juan, Micaela, Fede, Juan Galinger Excelente todos.
Pros:

Todo Genial

2026-06-14 • via Nuitee
R
Roqaih • couple • sa
6
Pros:

I had an issue with my room the air conditioning was not working but the staff were kind enough to immediately upgrade and change my room , the staff and manager make sure to get me everything I need

2026-06-12 • via Nuitee
T
Terry • couple • us
9
Good location - hope to stay another time.
Pros:

Location

Cons:

No hot water shower

2026-06-12 • via Nuitee
T
Torres • solo_traveller • mx
7
Pros:

Que esté céntrico el hotel

Cons:

El clima en la suite que me toco demasiado pequeño y fueron dos noches poco incómodas para dormir ,demasiados mosquitos también

2026-06-12 • via Nuitee
A
Anderson • couple • br
10
Pros:

Anfitriões e o tema

2026-06-06 • via Nuitee
X
Ximena • solo_traveller • mx
7
Pros:

El servicio en especial de Ana Sofía excepcional, la ubicación y el estilo del hotel

Cons:

Sin embargo, le hace falta mucho mantenimiento, ya que aunque el estilo está bien logrado, hay muchas cosas que ya están decayendo

2026-06-06 • via Nuitee
A
Andrea Yuri • couple • it
6
Pros:

Stanza premium bellissima ma stanze normali non molto

2026-06-05 • via Nuitee
P
Pia • solo_traveller • de
10
Pros:

Sehr stylische Unterkunft. Toll gemacht, Atmosphäre entspannt. Personal sehr freundlich und darauf bedacht, auch für unseren Sohn mit Allergie ein Frühstück individuell zuzubereiten.

2026-06-03 • via Nuitee