Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
High quality amenities
Cons:
Heavy traffic
Amenities for children incomplete

Categories

Cleanliness
9.26
Very high cleanliness and ideal conditions in the hotel rooms.
Service
9.73
Exceptional customer service, very friendly and helpful staff throughout.
Location
8.77
Traffic around the hotel can be heavy but overall a good location.
Room Quality
9.22
Rooms are huge and comfortable, offering beautiful views.
Amenities
8.75
Amenities are generally satisfactory; some specific requests were not met.
Value for Money
9.21
Good quality for the price, especially regarding the breakfast and overall services.
Food and Beverage
9.26
Excellent variety and quality of food in restaurants and breakfast.
Overall Experience
9.43
Overall excellent experience with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:23

Property Description

Luxurious Accommodation and Dining

Surrounded by landscaped gardens, Shangri-La Jakarta offers a luxurious experience with an outdoor pool, pampering spa, and award-winning restaurants. The elegant rooms with city views, marble bathrooms, and modern amenities ensure a comfortable stay. Indulge in a culinary journey with a variety of cuisines ranging from Western to Asian dishes at the hotel's restaurants and lounges.

Relaxation and Wellness

Unwind at the spa with a range of treatments, sauna, and hot tub, or stay active at the fitness centre and tennis courts. The hotel's commitment to guest satisfaction is evident with 24-hour room service and reception. Free WiFi and parking add convenience to your stay.

Convenient Location

Located just 2 km from Jakarta's National Monument and 22 km from Soekarno Hatta Airport, Shangri-La Jakarta offers a perfect blend of luxury and accessibility for your visit to the vibrant city.

Book your stay at Shangri-La Jakarta for an unforgettable experience.

Important information:

Children aged 6–11 years can stay free of charge but incur a breakfast charge of IDR 151,250 per child per night when breakfast is included in the rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Hot tub/jacuzzi is closed from 2026-06-30 until 2026-06-01
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Adults stay for Rp 544,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 838 reviews
Cleanliness: 9.26
Service: 9.73
Location: 8.77
Room Quality: 9.22
Amenities: 8.75
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.43
J
Jamie • extended_group • au
9
Exceeded expectations. A lovely stay.
Pros:

Very comfortable, quiet rooms. Really enjoyed the relaxed hospitality and great value. Staff are lovely and welcoming. Would recommend and will stay again. My friend who stays in many hotels in Jakarta was impressed also.

2026-05-30 • via Nuitee
L
Lailani • couple • ph
10
2026-05-27 • via Nuitee
M
MARC • couple • fr
9
An excellent hotel with high standards, but there are a few areas for improvement.
Pros:

A lovely hotel that lives up to what you’d expect from a Shangri-La (I’ve stayed at quite a few others around the world). So, overall, it’s of an excellent standard, with lovely facilities, a very nice Club lounge, and extremely helpful and friendly staff. The Chinese restaurant offers excellent value for money. The garden is very beautiful, very well maintained and a haven of peace amidst the hustle and bustle of this megacity. A few minor drawbacks, however (see below)

Cons:

Firstly: a shirt (from a well-known French brand) has mysteriously disappeared from our room. I had it with me when I went up in the evening, and the next day after the room had been cleaned, it was gone. I reported it and the staff and a manager apologised profusely; they treated us to dinner and seemed very embarrassed. I’m not accusing anyone of theft, but the fact is I no longer have it.
Second point: on Saturdays, the pool is overrun with children and ends up feeling more like a kids’ club than a quiet 5-star hotel. The pool area is also equipped with a large slide and a children’s play area with numerous water games. This probably explains it.
Third point: my wife and I were in our swimsuits (normal ones, not particularly revealing) and we – especially my wife – felt rather uncomfortable, even ostracised, by the rather intrusive stares of other guests. Indonesia is a Muslim country, but we have stayed in many other hotels of this type in other Muslim countries and have never felt this way before.
Finally, the standard of the food and the quality of the wines at the Club need improving. They are not on a par with the hotel’s other facilities.

2026-05-25 • via Nuitee
I
Ismanizan • solo_traveller • my
9
2026-05-24 • via Nuitee
H
Helena • extended_group • pl
10
Niesamowite miejsce
Pros:

Wspaniały hotel. Doskonała obsługa. Pokoje są bardzo zadbane, nawet wieczorem przygotowują łóżka :) bardzo wygodne łóżka. Urozmaicone śniadanie, każdy coś wybierze dla siebie. Niesamowita obsługa w restauracji. Fajny basen, można odpocząć choć wydawało się że jestem w zatłoczonym miejscu ale tam można się poczuć spokojnie. Na pewno powrócę z przyjemnością jak zawitam do Jakarty. Polecam spróbować ciastka w holu w kawiarni - doskonała czekołada.

2026-05-20 • via Nuitee
A
Anita • solo_traveller • de
10
Perfect
Pros:

Das Zimmer und Frühstück

Cons:

Nichts

2026-05-17 • via Nuitee
J
Jurgen • couple • nl
10
2026-05-16 • via Nuitee
S
Siladitya • solo_traveller • gb
8
generally good
Pros:

Ikbu (concierge) was outstanding

2026-05-15 • via Nuitee
B
bambang • solo_traveller • fr
8
2026-05-13 • via Nuitee
T
Thomas • extended_group • th
9
Very good
Pros:

Great value, excellent staff

Cons:

Short of places you can walk to from the hotel. No malls or shopping areas.

2026-05-09 • via Nuitee
D
Dean • couple • nl
9
Amazing
Pros:

Pool

2026-05-07 • via Nuitee
A
Amla • family_with_children • my
9
2026-04-29 • via Nuitee
G
Giorgi • solo_traveller • ge
9
2026-04-26 • via Nuitee
A
Adrian • solo_traveller • ro
10
2026-04-24 • via Nuitee
S
Solehin • couple • sg
10
2026-04-22 • via Nuitee
N
Naoyuki • solo_traveller • sg
9
2026-04-22 • via Nuitee
صالح • solo_traveller • sa
10
الفندق قريب من كل ماتحتاجة وجميع الموظفين ودودين اشكرهم من كل قلبي
Pros:

كل شي جميل جداً

Cons:

لاشي

2026-04-20 • via Nuitee
K
Karla • solo_traveller • au
10
As you would expect
Pros:

Incredible service and amenities

2026-04-19 • via Nuitee
C
Chukwudi • couple • au
10
Exception people and great service
Pros:

The hospitality and the service

Cons:

Nothing comes to mind

2026-04-19 • via Nuitee
L
Lisa • solo_traveller • au
10
2026-04-18 • via Nuitee