Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
High quality amenities
Cons:
Heavy traffic
Amenities for children incomplete

Categories

Cleanliness
9.26
Very high cleanliness and ideal conditions in the hotel rooms.
Service
9.73
Exceptional customer service, very friendly and helpful staff throughout.
Location
8.77
Traffic around the hotel can be heavy but overall a good location.
Room Quality
9.22
Rooms are huge and comfortable, offering beautiful views.
Amenities
8.75
Amenities are generally satisfactory; some specific requests were not met.
Value for Money
9.21
Good quality for the price, especially regarding the breakfast and overall services.
Food and Beverage
9.26
Excellent variety and quality of food in restaurants and breakfast.
Overall Experience
9.43
Overall excellent experience with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:23

Property Description

Luxurious Accommodation and Dining

Surrounded by landscaped gardens, Shangri-La Jakarta offers a luxurious experience with an outdoor pool, pampering spa, and award-winning restaurants. The elegant rooms with city views, marble bathrooms, and modern amenities ensure a comfortable stay. Indulge in a culinary journey with a variety of cuisines ranging from Western to Asian dishes at the hotel's restaurants and lounges.

Relaxation and Wellness

Unwind at the spa with a range of treatments, sauna, and hot tub, or stay active at the fitness centre and tennis courts. The hotel's commitment to guest satisfaction is evident with 24-hour room service and reception. Free WiFi and parking add convenience to your stay.

Convenient Location

Located just 2 km from Jakarta's National Monument and 22 km from Soekarno Hatta Airport, Shangri-La Jakarta offers a perfect blend of luxury and accessibility for your visit to the vibrant city.

Book your stay at Shangri-La Jakarta for an unforgettable experience.

Important information:

Children aged 6–11 years can stay free of charge but incur a breakfast charge of IDR 151,250 per child per night when breakfast is included in the rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Hot tub/jacuzzi is closed from 2026-07-31 until 2026-07-07
Hot tub/jacuzzi is closed from 2026-08-10 until 2026-07-31
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Adults stay for Rp 544,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 860 reviews
Cleanliness: 9.26
Service: 9.73
Location: 8.77
Room Quality: 9.22
Amenities: 8.75
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.43
G
Giorgio • extended_group • it
10
2026-07-24 • via Nuitee
H
Hardy • solo_traveller • sg
10
2026-07-22 • via Nuitee
P
Pamela • couple • us
10
Beautiful oasis with great staff & fabulous buffet
Pros:

Great overall

2026-07-20 • via Nuitee
J
Jens-Henning • solo_traveller • ch
9
2026-07-18 • via Nuitee
O
Olga • family_with_children • ae
10
Pros:

The staff were superb right from check in. They offered me early in as the room was available without me even asking. After check in, we had a couple of small issues that were very quickly resolved through a dedicated WhatsApp line. Then they left a fruit basket and chocolates for us. Exceeded expectations.

2026-07-18 • via Nuitee
R
Richard • solo_traveller • ca
5
B.A.T.S. definitely downhill
Pros:

The Club lounge was nice. Better drinks than in B.A.T.S.

Cons:

15 minute wait for breakfast in dining room. Too few pool chairs, staff overwhelmed when hotel busy. Security in B.A.T.S. hassle hotel guests.

2026-07-12 • via Nuitee
M
Malik • solo_traveller • sg
10
Pros:

The staff were fantastic. Restaurants were all very good.

Cons:

Loved it all.

2026-07-11 • via Nuitee
S
Sebastiaan • solo_traveller • nl
10
Fijn verblijf in een uitstekend hotel.
Pros:

Het Shangi-Lah hotel biedt comfort en goede faciliteiten. De kamer is ruim en voorzien van een ruime badkamer met zowel bad als douche.

Cons:

Niets. Alles was goed.

2026-07-10 • via Nuitee
J
Julie DEPUYDT • solo_traveller • fr
8
Pros:

Chambre spacieuse et confortable

Cons:

La piscine est très bruyante le week-end car beaucoup de monde, vous pourrez ne pas trouver de transats et devrez accepter le bruit des enfants et des réceptions organisées dans le jardin. En semaine elle est plus calme.

2026-07-03 • via Nuitee
M
Mohammed • couple • sa
10
تحربه ناجحة
Pros:

المكان ممتاز

2026-07-02 • via Nuitee
N
Naoyuki • solo_traveller • sg
8
それなりかな
Cons:

朝食時ウェイトレスがいつもなのも言わずに勝手に皿を片付ける

2026-07-02 • via Nuitee
A
Ahmed • couple • au
9
2026-07-02 • via Nuitee
R
Richard • solo_traveller • au
10
2026-07-02 • via Nuitee
G
Gabit • solo_traveller • kz
10
It was great
Pros:

Live music in both restaurants is amazing. I fell in love with musicians 😍😍 Thank you, guys, for those incredible memories… ❤️❤️
Pool, bed, and other facilities are also good

2026-06-29 • via Nuitee
J
Jorge • solo_traveller • se
10
Pros:

Allt, speciellt frukosten

Cons:

Alla vakter och hund som skulle lukta på taxin man kom med och metalldetektor för att gå in. Känns lite otryggt då.

2026-06-21 • via Nuitee
S
Satish • extended_group • sg
9
Pros:

Spacious rooms, excellent location and very kind staff. Breakfast spread was huge and has local delights, western and Indian food.

2026-06-21 • via Nuitee
M
Marwan • couple • za
10
2026-06-19 • via Nuitee
J
Joao • couple • gb
10
2026-06-15 • via Nuitee
P
Paul • solo_traveller • gb
10
Very relaxing and enjoyable. Murniati and Stacia were excellent on reception. Extremely helpful and pleasant
Pros:

Very nice atmosphere

2026-06-14 • via Nuitee
A
Aybek • solo_traveller • sg
10
2026-06-14 • via Nuitee