Zen Luxus Royal Serene Resort

Hotels
9.3 (105 reviews)
Zen Luxus Tehsil Road, Kalam, Swat, Khyber Pakhtunkhwa , Kalām , PK

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Polite staff
Excellent location
Cons:
Lack of electricity
Poor room service
No internet service

Categories

Cleanliness
8.75
The hotel itself is modern and clean, but some areas could be improved.
Service
9.72
Saqlain on front desk was very polite and helpful, but there were issues with room service.
Location
10
Excellent location, making it ideal for families.
Room Quality
8.76
Presidential suite could be improved, but rooms are generally cosy.
Amenities
9.21
Standard amenities; no internet service noted.
Value for Money
9.24
Charges for extra items such as coffee may affect value perception.
Food and Beverage
8.7
Breakfast menu could be better and diversified.
Overall Experience
10
Despite the issues, it was a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:44

Property Description

Luxurious Accommodation
Experience 4-star luxury at Zen Luxus in Kalām with comfortable guest rooms and modern amenities, including a garden and terrace.

Modern Amenities
Enjoy a seamless stay with conveniences like room service, a 24-hour front desk, and currency exchange available for all guests at Zen Luxus.

Delicious Dining Options
Start your day right with a buffet, à la carte, or continental breakfast at the on-site restaurant, ensuring a delightful culinary experience.

Book now for a relaxing and unforgettable stay at Zen Luxus in Kalām!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 105 reviews
Cleanliness: 8.75
Service: 9.72
Location: 10
Room Quality: 8.76
Amenities: 9.21
Value for Money: 9.24
Food and Beverage: 8.7
Overall Experience: 10
S
Sabeen • couple • sa
8
2026-09-03 • via Nuitee
A
Anieb • couple • gb
10
An amazing stay from start to finish — beautiful hotel, fantastic service and a wonderful overall experience.
Pros:

Everything about our stay was amazing. The hotel was beautiful, the room was comfortable and clean, and the staff were extremely friendly, welcoming and helpful throughout our stay. The location was fantastic, and the overall atmosphere was lovely. We really enjoyed our time here and would happily stay again.

Cons:

There was honestly very little to dislike. We had a wonderful stay and everything met or exceeded our expectations.

2026-09-02 • via Nuitee
A
Anieb • extended_group • gb
10
An amazing stay from start to finish beautiful hotel, fantastic service and a wonderful overall experience.
Pros:

Everything about our stay was amazing. The hotel was beautiful, the room was comfortable and clean, and the staff were extremely friendly, welcoming and helpful throughout our stay. The location was fantastic, and the overall atmosphere was lovely. We really enjoyed our time here and would happily stay again.

Cons:

There was honestly very little to dislike. We had a wonderful stay and everything met or exceeded our expectations.

2026-09-02 • via Nuitee
S
Shammas • extended_group • pk
8
2026-08-27 • via Nuitee
J
JAWAD • couple • ca
7
It was good stay but they should take care of the flies and have Internet backup.
Pros:

Peaceful location and family suite in as spacious.

Cons:

Internet service was disrupted and flies were in their breakfast lounge.

2026-08-23 • via Nuitee
N
Nosherwan • couple • pk
8
Pros:

Property overall with balcony and ambiance

Cons:

Cleanliness to some extent.

2026-07-19 • via Nuitee
S
Sajjad J.Chishti • solo_traveller • pk
10
Pros:

All good

Cons:

Access road need to get fix

2026-07-18 • via Nuitee
H
Hanan • family_with_children • pk
8
overall good
Pros:

good location and ambience

Cons:

washroom was smelly and bed sheets and blamkets were not clean
they were used

2026-07-15 • via Nuitee
H
Haroon • solo_traveller • pk
9
2026-07-14 • via Nuitee
I
Irfan • solo_traveller • pk
8
Pros:

The services and staff were great

Cons:

The wifi was pretty bad

2026-07-07 • via Nuitee
S
Suleman • solo_traveller • pk
8
Yes
Pros:

Food service was very poor.
Breakfast was sub standard. R

Cons:

Room was booked through Booking.com. when checked in, no booking was with the property. After two hours waiting we got the room. I am very old member of Booking.com, it's first time I was embarrassed.

2026-07-05 • via Nuitee
D
Dr Muhammad Mahad • couple • mt
9
2026-07-03 • via Nuitee
M
Mansoor • family_with_children • pk
6
Not long lasting business under this ownership.
Pros:

Location…

Cons:

Unprofessional booking staff. No TV system working, things are only for show off….. Totally irresponsible hoteling experience.

2026-06-30 • via Nuitee
B
Bilal • solo_traveller • pk
5
Pros:

The view was nice .. food was good..

Cons:

They have less staff which causes delay in room service... The room doesn't have fridge nor electric kettle... My overall experience was average

2026-06-30 • via Nuitee
Y
Yousaf • solo_traveller • pk
8
2026-06-28 • via Nuitee
K
Khan • solo_traveller • pk
10
2026-06-27 • via Nuitee
J
Javed • solo_traveller • pk
9
Pros:

Staff, service, facilities and location

Cons:

Approach road from main road, which is only few metres but is in very bad condition.

2026-06-27 • via Nuitee
S
shakaib36 • extended_group • pk
9
Pros:

The location is ideal if you prefer staying away from the hustle and bustle of the main Kalam market. The property itself is excellent; however, if any issues arise, you can expect exceptional after-sales service and support from Luxus.

Cons:

During our stay, we encountered a few issues. However, what truly impressed me was the way the Luxus team handled the situation afterward.

Ms. Nosheen from the Lahore office personally called me, listened patiently to my concerns, and offered a sincere apology on behalf of the brand. Her professionalism, empathy, and genuine willingness to understand the guest experience left a very positive impression on me.

To me, this is what makes a good hospitality chain. No property is perfect, and occasional issues can arise anywhere. What matters most is the ability to listen to customers, acknowledge their feedback, and take corrective action where needed. It takes an open mind and a customer-first approach to turn feedback into an opportunity for improvement.

I greatly appreciate the care and attention shown by Ms. Nosheen and the Luxus team. Their commitment to guest satisfaction and continuous improvement is commendable and reflects positively on the brand as a whole.

2026-06-08 • via Nuitee
S
Shoaib • family_with_children • pk
10
2026-06-06 • via Nuitee
T
Tariq • solo_traveller • gb
8
2026-06-05 • via Nuitee