Zen Luxus

Hotels
9.3 (93 reviews)
Zen Luxus Tehsil Road, Kalam, Swat, Khyber Pakhtunkhwa , Kalām , pk

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Polite staff
Excellent location
Cons:
Lack of electricity
Poor room service
No internet service

Categories

Cleanliness
8.75
The hotel itself is modern and clean, but some areas could be improved.
Service
9.72
Saqlain on front desk was very polite and helpful, but there were issues with room service.
Location
10
Excellent location, making it ideal for families.
Room Quality
8.76
Presidential suite could be improved, but rooms are generally cosy.
Amenities
9.21
Standard amenities; no internet service noted.
Value for Money
9.24
Charges for extra items such as coffee may affect value perception.
Food and Beverage
8.7
Breakfast menu could be better and diversified.
Overall Experience
10
Despite the issues, it was a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:44

Property Description

Luxurious Accommodation
Experience 4-star luxury at Zen Luxus in Kalām with comfortable guest rooms and modern amenities, including a garden and terrace.

Modern Amenities
Enjoy a seamless stay with conveniences like room service, a 24-hour front desk, and currency exchange available for all guests at Zen Luxus.

Delicious Dining Options
Start your day right with a buffet, à la carte, or continental breakfast at the on-site restaurant, ensuring a delightful culinary experience.

Book now for a relaxing and unforgettable stay at Zen Luxus in Kalām!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 93 reviews
Cleanliness: 8.75
Service: 9.72
Location: 10
Room Quality: 8.76
Amenities: 9.21
Value for Money: 9.24
Food and Beverage: 8.7
Overall Experience: 10
S
shakaib36 • extended_group • pk
9
Pros:

The location is ideal if you prefer staying away from the hustle and bustle of the main Kalam market. The property itself is excellent; however, if any issues arise, you can expect exceptional after-sales service and support from Luxus.

Cons:

During our stay, we encountered a few issues. However, what truly impressed me was the way the Luxus team handled the situation afterward.

Ms. Nosheen from the Lahore office personally called me, listened patiently to my concerns, and offered a sincere apology on behalf of the brand. Her professionalism, empathy, and genuine willingness to understand the guest experience left a very positive impression on me.

To me, this is what makes a good hospitality chain. No property is perfect, and occasional issues can arise anywhere. What matters most is the ability to listen to customers, acknowledge their feedback, and take corrective action where needed. It takes an open mind and a customer-first approach to turn feedback into an opportunity for improvement.

I greatly appreciate the care and attention shown by Ms. Nosheen and the Luxus team. Their commitment to guest satisfaction and continuous improvement is commendable and reflects positively on the brand as a whole.

2026-06-08 • via Nuitee
S
Shoaib • family_with_children • pk
10
2026-06-06 • via Nuitee
T
Tariq • solo_traveller • gb
8
2026-06-05 • via Nuitee
I
Ina • extended_group • pk
10
Highly recommend. Best option in Kalam!
Pros:

Location! View from the balcony. Far from noisy bazar! Compact. Elevator even here. Hot water 24/7!!!!! Light 24/7!!!!
Very big respect to the manager of the Hotel Imran. Very cooperative, helpful and professional!

Cons:

Only local tourists in the hotel don’t know what is private space: on loud music, talking very loud! Going to sleep at mid night!

2026-06-02 • via Nuitee
M
Muhammad • solo_traveller • ae
10
2026-06-01 • via Nuitee
H
Hassaan • couple • pk
10
2026-05-07 • via Nuitee
D
Danial • couple • pk
8
2026-05-06 • via Nuitee
D
Danial • couple • pk
8
2026-05-06 • via Nuitee
M
mirza • couple • pk
10
2026-05-04 • via Nuitee
Z
Zain • solo_traveller • pk
8
Pros:

Very clean room , always recommend to everyone this is 2nd time

Cons:

I think in breakfast they should add more things..

2026-04-20 • via Nuitee
G
Goraya • couple • pk
8
2026-04-01 • via Nuitee
A
Ali • couple • pk
10
2026-03-29 • via Nuitee
K
Khalid • couple • pk
10
It was one of the Best experiences I’ve had :)
Pros:

Overall Everything from Staff to cleanliness to Facilities to Food is exceptional

2026-03-29 • via Nuitee
M
Mr Shahbaz Ashraf • couple • pk
10
Pros:

Next time Insha'Allah will come stay

Cons:

Nice location

2026-03-29 • via Nuitee
H
Hussain • extended_group • pk
9
2026-03-26 • via Nuitee
H
Harris • couple • pk
9
Cons:

Hard to go up the street with car to enter. They had small portable heater inside which was not sufficient. Need central heating system in room or inverted ac.

2026-03-18 • via Nuitee
M
Mr Shahbaz Ashraf • couple • pk
10
2026-01-31 • via Nuitee
A
Ahad • couple • pk
10
2026-01-22 • via Nuitee
M
Muhammad • couple • pk
10
2026-01-20 • via Nuitee
Z
Zareen • family_with_children • pk
9
2026-01-15 • via Nuitee