Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Good value for money
Quiet and clean environment
Cons:
Rooms may lack space
Pool temperature not ideal

Categories

Cleanliness
9.5
Rooms were clean and well maintained, contributing to the overall positive sentiment.
Service
10
The staff were incredibly friendly and attentive, enhancing the overall experience.
Location
10
The location is perfect, with easy access to attractions while providing a quiet retreat.
Room Quality
8.5
Some guests mentioned rooms being dark and lacking space for luggage.
Amenities
9
The pool area is nice but some guests found it too cold, which was disappointing.
Value for Money
9.5
The hotel provides excellent value, especially given the quality of service.
Food and Beverage
9.5
Meals received praise from multiple reviews, indicating good quality and variety.
Overall Experience
10
Most guests reported an enjoyable stay with a relaxing atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:36

Property Description

Explore the City on Foot

Located in the city centre, "The Urban" is the perfect base for leisurely exploration. Just minutes away from the Old Market and Pub Street, immerse yourself in the vibrant surroundings on foot.

Sustainable StayNature Concept

Embrace a unique experience with "StayNature" at "The Urban." Contribute to a sustainable future by planting a tree during your stay. Join us in preserving and restoring nature for generations to come.

Convenient Amenities and Services

Enjoy air-conditioned rooms with modern amenities, a tour desk, and 24-hour reception for your convenience. Indulge in massage and laundry services, and savor delicious meals at the on-site restaurant.

Experience the essence of nature and city life combined at "The Urban." Book now for an unforgettable stay!

Important information:

Guests are required to provide arrival details in advance using the Special Requests box available.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 5565 reviews
Cleanliness: 9.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
P
Pablo • solo_traveller • mf
10
Pros:

⭐⭐⭐⭐⭐

I had a fantastic stay at The Urban.
Everything exceeded my expectations: the service, the attention to detail, and the overall hospitality.

A special thank you to Panha, Sam, and the entire staff for being so professional, attentive, and genuinely friendly. They made me feel welcome from the moment I arrived and contributed greatly to making my stay truly memorable.

I highly recommend this hotel and sincerely hope to come back soon.

Thank you all for such a wonderful experience!

2026-06-20 • via Nuitee
M
Mei • solo_traveller • gb
10
Good location
Pros:

Friendly and polite staff. Good restaurant food.

Cons:

Small wet shower room

2026-06-20 • via Nuitee
H
Hennes • solo_traveller • de
10
2026-06-20 • via Nuitee
R
Ricardo • solo_traveller • gb
9
Great lodgings
Pros:

Staff are very helpful, polite and attentive; you won't be lost for service.

Cons:

No negatives apart from a slightly dodgy bathroom step in my room: this could be unsafe if you don't pay extra attention.

2026-06-20 • via Nuitee
V
Vitor • solo_traveller • br
10
Excelente. Recomendo muito!
2026-06-19 • via Nuitee
L
Lieke • solo_traveller • nl
10
2026-06-19 • via Nuitee
M
Mary-Anne • solo_traveller • be
10
2026-06-18 • via Nuitee
M
Mary-Anne • solo_traveller • be
10
2026-06-18 • via Nuitee
M
Milo • solo_traveller • fr
10
Pros:

Excellent hotel in a great location, making it easy to explore the area. The staff are incredibly friendly, welcoming, and always happy to help. From check-in to check-out, the service was outstanding. The rooms are comfortable, and the overall atmosphere is very pleasant. I highly recommend this hotel and would gladly stay here again!

2026-06-18 • via Nuitee
S
Sasha • couple • gb
10
Relaxing boutique stay
Pros:

The hotel has a lovely relaxed vibe, the pool and gardens are lovely, the staff are great and the on site restaurant has a lot of choice and is reasonably priced.

Cons:

The hotel could do a better job at advertising what tours the offer and also a food menu in the room would be helpful, maybe just a QR code

2026-06-17 • via Nuitee
S
Steve • couple • au
10
We had an amazing time at The Urban, we were sad to leave. Staff were super friendly and helpful. Location was within wa
Pros:

We liked everything. Location, Staff, Restaurant, Pool, Room were all amazing 🤩

Cons:

Bed was a little hard

2026-06-17 • via Nuitee
K
Karl • couple • kh
10
2026-06-17 • via Nuitee
G
guadalupe • solo_traveller • ar
10
Maravilloso
Pros:

Todo el personal es muy amable, atento y cálido desde que llegamos hasta que nos fuimos !
Las instalaciones son muy cómodas, limpias y lindas!
El desayuno impecable!!!

Cons:

Tener que irnos!

2026-06-17 • via Nuitee
S
SELARD • solo_traveller • fr
10
Pros:

La situation au calme et proche du centre à pied. La piscine et le nouvel aménagement avec salle de gym à côté de la piscine. Le personnel bien formé et attentif. Qualité prix très bon.

2026-06-16 • via Nuitee
C
clotilde • solo_traveller • kh
10
Meilleur hôtel parmi tous ceux testés à Siem Reap, personnel extrêmement accueillant et très réactif, piscine magnifique
Pros:

Le personnel extrêmement accueillant et réactif, l’emplacement au calme et la piscine

2026-06-16 • via Nuitee
P
Pedro • couple • pt
10
Pros:

A localização, o sossego e a simpatia dos funcionários

2026-06-15 • via Nuitee
O
Oliver • solo_traveller • gb
10
12-14/06/2026
Pros:

The staff were really welcoming, spoke great English and went out of their way to help.

Cons:

AC could have been a bit stronger but still worked fine.

2026-06-14 • via Nuitee
C
Carole • extended_group • fr
10
Pros:

It was perfect ! The place is beautiful and peaceful but also perfectly located in the center. The room was amazing and the staff was really friendly and pro. The best place I have ever been in Siem Reap.

2026-06-14 • via Nuitee
D
Dimitrios • couple • us
10
Very great room at a great price
Pros:

The stay and the people and the accommodations were great!

Cons:

Nothing

2026-06-14 • via Nuitee
A
AlessioFidati • solo_traveller • it
10
Hotel eccellente
Pros:

Ottima posizione, pulito, bella struttura con giardino curato. Mi è piaciuta l'attenzione all'ambiente con soluzioni come borracce ricaricabili a disposizione e niente flaconi monodose per i saponi. Interessante progetto di inserimento al lavoro per i ragazzi e ragazze del personale.

2026-06-14 • via Nuitee