Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Good value for money
Quiet and clean environment
Cons:
Rooms may lack space
Pool temperature not ideal

Categories

Cleanliness
9.5
Rooms were clean and well maintained, contributing to the overall positive sentiment.
Service
10
The staff were incredibly friendly and attentive, enhancing the overall experience.
Location
10
The location is perfect, with easy access to attractions while providing a quiet retreat.
Room Quality
8.5
Some guests mentioned rooms being dark and lacking space for luggage.
Amenities
9
The pool area is nice but some guests found it too cold, which was disappointing.
Value for Money
9.5
The hotel provides excellent value, especially given the quality of service.
Food and Beverage
9.5
Meals received praise from multiple reviews, indicating good quality and variety.
Overall Experience
10
Most guests reported an enjoyable stay with a relaxing atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:36

Property Description

Explore the City on Foot

Located in the city centre, "The Urban" is the perfect base for leisurely exploration. Just minutes away from the Old Market and Pub Street, immerse yourself in the vibrant surroundings on foot.

Sustainable StayNature Concept

Embrace a unique experience with "StayNature" at "The Urban." Contribute to a sustainable future by planting a tree during your stay. Join us in preserving and restoring nature for generations to come.

Convenient Amenities and Services

Enjoy air-conditioned rooms with modern amenities, a tour desk, and 24-hour reception for your convenience. Indulge in massage and laundry services, and savor delicious meals at the on-site restaurant.

Experience the essence of nature and city life combined at "The Urban." Book now for an unforgettable stay!

Important information:

Guests are required to provide arrival details in advance using the Special Requests box available.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 5339 reviews
Cleanliness: 9.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
M
Mónica • solo_traveller • es
10
Pros:

Nos encantó el trato recibido desde el principio sobre todo por parte de Marita, Panha y Daro. Incluso me acompañaron al centro de salud por un accidente en moto que tuvimos. La piscina está genial, y la comida está riquísima. El desayuno está genial también. Es el mejor hotel donde hemos estado sobre todo por el equipo que lo forman.

2026-05-30 • via Nuitee
A
aleyna gökçen • couple • tr
10
2026-05-30 • via Nuitee
N
Nóra • solo_traveller • hu
10
2026-05-30 • via Nuitee
N
Nabila Mariam • solo_traveller • de
10
Perfect stay
Pros:

Location, Hotel, room all perfect . I stayed in two Hotels and really liked this one . It has everything you wish for: clean rooms, pool and gym. The staff was amazing especially Pisey & Panha and trainee Neang. They helped me with my requests and were so kind.
I would definitely come back and recommend it to the fullest !

2026-05-30 • via Nuitee
V
Vrahoulakis • extended_group • gb
10
2026-05-30 • via Nuitee
N
Nicole Fernanda • solo_traveller • nz
10
A fantastic stay from start to finish
Pros:

I had a great stay at The Urban in Siem Reap.

The staff were very friendly and helpful. Sith Sopanha, Pisey, Marita, and the team gave me a warm welcome, offered great recommendations, and helped arrange transportation, making everything easy.

My room was clean and comfortable. I enjoyed the pool after visiting the temples and had a fantastic massage at the hotel.

The location was convenient, with easy access to restaurants, markets, and attractions. I also enjoyed the food and service at the restaurant where the prices are affordable.

What I liked most was how welcoming everyone was. The team made me feel at home throughout my stay. I’d definitely stay here again if I return to Siem Reap.

2026-05-30 • via Nuitee
K
kunal • solo_traveller • in
10
Pros:

Everything was exceptional.
Staff was outstanding.
Special thanks to Panha, Marita , Pisey,Daro, Ra, Neang.
Will definitily come back to this hotel.

Cons:

Not applicable

2026-05-29 • via Nuitee
C
Consuelo • couple • cl
10
Buenisima estancia en Siem Reap, todos amables
Pros:

Sopanha y Daro muy buenos anfitriones, amables y preocupados de que todo este bien

Cons:

Nada

2026-05-29 • via Nuitee
T
Tsungjung • solo_traveller • cn
9
親切，微笑
Pros:

早餐還可以，服務人員都很親切，如果有中文人員更好

2026-05-28 • via Nuitee
J
Jolijn • couple • nl
10
Geweldig hotel met alles er op en eraan voor een perfect verblijf!
Pros:

Dit hotel is in één woord geweldig! De locatie is perfect, midden in de stad (alles in de stad op loopafstand) en toch rustig (‘s avonds echt geen enkel geluid gehoord). Het restaurant is super goed, ze hebben net een nieuwe gym erbij gemaakt en een hele mooie plek om een kookworkshop te doen. Ga dit echt doen, de chefs zijn geweldig en het eten is super! Het zwembad en de tuin zijn ook een uitkomst. En dan heb ik het nog niet over het leuke personeel gehad. De mensen hier doen hun uiterste best om je verblijf het fijnst mogelijk te maken. Het voelde ook echt persoonlijk. Vooral Sam de bedrijfsleider was erg professioneel en meegaand. Ik moest plots mijn boeking wijzigen vanwege een medisch voorval en dit was allemaal geen probleem. Ontzettend fijn! Marita, Neang en Panha waren ook ontzettend lief en vroegen elke dag even hoe het met ons ging. En de rest van het personeel was ook geweldig, ik wist helaas niet al hun namen. Dankjewel voor het leuke verblijf!

2026-05-28 • via Nuitee
K
KRISTINA • solo_traveller • at
10
Pros:

Das beste Hotel in dem ich in Kambodscha war!!! Alles war perfekt! Die Mitarbeiter*innen waren unglaublich aufmerksam und freundlich! Ich werde bestimmt wieder kommen!

2026-05-27 • via Nuitee
耀文 • solo_traveller • tw
10
Pros:

非常感謝the urban的照顧
Sam 非常的親切
這邊安排的觀光行程也很棒
感謝Mr.Rith

Cons:

沒有

2026-05-27 • via Nuitee
K
Kalliopi • solo_traveller • nl
10
I booked for 2 days and stayed for 2 weeks, that summarise everything
Pros:

Jungle like garden and pool, gym, great food, amazing staff

Cons:

Too hot in the gym

2026-05-27 • via Nuitee
B
Bennath • couple • gb
10
2026-05-27 • via Nuitee
N
Noah • solo_traveller • au
10
Natural jungle feel in the heart of siem reap
Pros:

Very natural vibe

2026-05-27 • via Nuitee
P
Patryk • solo_traveller • de
10
All I can say is that I 100% recommend this platform.
Pros:

I was very satisfied with the service at this hotel. Everything was of a high standard and the staff were very friendly. I would 100% recommend this hotel to anyone visiting Cambodia

Cons:

😊😊😊❤️🇰🇭

2026-05-26 • via Nuitee
C
Carlotta • couple • it
10
Soggiorno fantastico. 100% consigliato.
Pros:

Tutto! La piscina e le aree comuni sono molto comode e pulite. Lo staff è incredibile, tutti gentilissimi. L’aria condizionata funziona alla perfezione ed è fondamentale quando fa così caldo. Abbiamo anche usufruito del ristorante più volte e tutto quello che abbiamo provato è stato buonissimo. La posizione è centralissima ma lontana dal casino, la notte si dorme molto bene. Ci siamo trovati davvero bene, il miglior hotel dopo mesi di viaggio. Avevamo prenotato solo tre notti e alla fine ne abbiamo fatte sei.

Cons:

Nulla, tutto perfetto.

2026-05-26 • via Nuitee
S
Simon Broderick • solo_traveller • gb
9
Hotel is nice and quiet and well located to walk into town
Pros:

Hotel is nice and quiet and well located to walk into town

2026-05-26 • via Nuitee
E
Emma • couple • gb
10
Wish i had booked more nights!
Pros:

The room was very spacious and the staff were wonderful. Very attentive staff, who were kind and welcoming. They helped us arrange a tuk tuk to go to Angkor Wat and also allowed us to use the pool and have access to a shower even after we had checked out. They stored our bags and gave us ice cold free refreshments.

Cons:

nothing

2026-05-26 • via Nuitee
H
Handan • solo_traveller • tr
10
2026-05-26 • via Nuitee