Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Good value for money
Quiet and clean environment
Cons:
Rooms may lack space
Pool temperature not ideal

Categories

Cleanliness
9.5
Rooms were clean and well maintained, contributing to the overall positive sentiment.
Service
10
The staff were incredibly friendly and attentive, enhancing the overall experience.
Location
10
The location is perfect, with easy access to attractions while providing a quiet retreat.
Room Quality
8.5
Some guests mentioned rooms being dark and lacking space for luggage.
Amenities
9
The pool area is nice but some guests found it too cold, which was disappointing.
Value for Money
9.5
The hotel provides excellent value, especially given the quality of service.
Food and Beverage
9.5
Meals received praise from multiple reviews, indicating good quality and variety.
Overall Experience
10
Most guests reported an enjoyable stay with a relaxing atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:36

Property Description

Explore the City on Foot

Located in the city centre, "The Urban" is the perfect base for leisurely exploration. Just minutes away from the Old Market and Pub Street, immerse yourself in the vibrant surroundings on foot.

Sustainable StayNature Concept

Embrace a unique experience with "StayNature" at "The Urban." Contribute to a sustainable future by planting a tree during your stay. Join us in preserving and restoring nature for generations to come.

Convenient Amenities and Services

Enjoy air-conditioned rooms with modern amenities, a tour desk, and 24-hour reception for your convenience. Indulge in massage and laundry services, and savor delicious meals at the on-site restaurant.

Experience the essence of nature and city life combined at "The Urban." Book now for an unforgettable stay!

Important information:

Guests are required to provide arrival details in advance using the Special Requests box available.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 5610 reviews
Cleanliness: 9.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
R
rice • extended_group • us
10
Lovely people and site.
Pros:

Esthetics and overall feel to the site was peaceful and relaxing. Once we got the AC working and cranking, all was good.

Cons:

NA

2026-07-24 • via Nuitee
S
Stan • couple • nl
10
Zou zeker terugkomen!
Pros:

Personeel was heel vriendelijk, erg veel comfort en de ligging van het hotel was erg centraal!

Cons:

De douche had niet echt warm water.

2026-07-23 • via Nuitee
J
Josef Nepomucky • solo_traveller • cz
9
Pros:

Velmi milý personál, bazén a celková oáza klidu :)

2026-07-23 • via Nuitee
A
Andy • solo_traveller • gb
10
Amazing
Pros:

Everything waa amazing. Value for money was amazing. Rooms were great, food amazing, garden great, staff super friendly.. I can go on....

Cons:

I am really struggling here.... If i have to say anything, the staff were sometimes too nice and i felt bad if i was not as positive back and also the pool area was tight.

2026-07-23 • via Nuitee
W
Wietse • couple • nl
10
Fantastisch
Pros:

Wat een fantastische plek. Het personeel is onwijs vriendelijk, de kamers zijn schoon, het zwembad is perfect. Alles aan dit hotel was heerlijk. We hebben ons verblijf daarom verlengd, echt een top plek om even helemaal tot rust te komen, maar toch snel in het centrum te zijn. Absolute aanrader!

Cons:

Niks

2026-07-22 • via Nuitee
K
Kuniko • solo_traveller • us
10
Pros:

Pisay and Sam and all the other staff were wonderful in caring for me during my stay. This was the second time I stayed here in my two weeks in Cambodia, and once again, I was impressed with the level of service, the great quality of the restaurant food, and the amazing amenities like the beautiful pool. Would recommend this hotel to anyone staying in Siem Reap!

Cons:

Nothing, everything was great!

2026-07-21 • via Nuitee
K
Keegan • couple • au
10
I was here for a week and could gladly have stayed for a month. Well done to all management and staff
Pros:

The staff are excellent always willing to help and forever smiling

Cons:

It’s hard to find fault. The location, facilities, food and staff were above average

2026-07-21 • via Nuitee
M
Magdalena • solo_traveller • pl
10
Bardzo polecam
Pros:

Dbalosc o szczegoly

2026-07-21 • via Nuitee
M
MELANIE • couple • fr
10
2026-07-21 • via Nuitee
E
elizabeth • solo_traveller • au
10
2026-07-21 • via Nuitee
M
Marek • solo_traveller • cz
9
2026-07-20 • via Nuitee
A
Alice • couple • it
10
Soggiorno fantastico
Pros:

Struttura meravigliosa, posizione centrale a due passi da Pub Street. Pulizia impeccabile e personale gentilissimo.

2026-07-20 • via Nuitee
N
nestor • solo_traveller • es
9
Pros:

En general todo fue perfecto, el servicio siempre super atento y dispuesto a facilitarte todo lo que necesites para tu estancia en Siem Rep

Cons:

Una de las habitaciones dobles demasiado olor a humedad pero nada que fuera insoportable

2026-07-19 • via Nuitee
T
Tom • solo_traveller • il
10
Pros:

המלון במיקום מרכזי , כמה דקות הליכה מהפאב סטריט , צוות המלון מדהים ועוזר בכל מה שצריך.

Cons:

אין

2026-07-18 • via Nuitee
M
mengran • solo_traveller • cn
10
2026-07-18 • via Nuitee
D
Daniel • solo_traveller • es
10
Un sitio para volver.
Pros:

Increíble alojamiento en el centro de la ciudad, una piscina increíble que te traslada a otro lugar ayudado por la decoración del hotel. La comida está increíble, además uno de los mejores restaurante (desayuno comida y cena) de la ciudad. Habitación y cama cómodas y amplias. Amabilidad del servicio.

Cons:

Quizás mejoraría la ducha, el chorro algo pequeño. Y el wifi funcionaba 9/10.

2026-07-17 • via Nuitee
S
Sean • extended_group • us
10
This was a very relaxing place to come back to after exploring Siem Reap.
Pros:

Very clean room and very friendly staff. Check-in was very smooth, and the attached restaurant had reasonable prices.

2026-07-17 • via Nuitee
V
Vohreakcheysak • extended_group • kh
10
2026-07-16 • via Nuitee
E
Emilie • solo_traveller • fr
8
Pros:

En fait il y a 3 hôtels : the Urban, the Jungle et The tree. Sur booking nous avons réservé à The Urban mais en fait c'était des chambres de The Tree. Ce n'est pas gênant mais c'est juste un.autte hôtel qq mètres plus loin
La piscine de l'hôtel The Jungle à laquelle nous avions accès. Le personnel très attentif

Cons:

La chambre au rez de chaussée, assombri par les plantes devant la fenêtre, et assez humide. Ka salle de bain très petite et nécessitant une rénovation

2026-07-16 • via Nuitee
A
Anne • family_with_children • nl
10
Geweldig hotel met super staff
Pros:

Perfecte locatie, mooi hotel met veel groen, mooi zwembad, mooie kamer en geweldige staff

Cons:

Niets

2026-07-16 • via Nuitee