The Penta

Hotels
8.4 (742 reviews)
15 -16 Palace Terrace, Queens Promenade , Douglas , gb

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Facilities

WiFi available
Free WiFi
Heating
Lift / Elevator
Golf course
Non-smoking throughout
Beachfront
Beach
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Clean toilets and baths
Friendly staff
Good location
Value for money
Cons:
Some mattress discomfort
Limited amenities

Categories

Cleanliness
8.4
Guests consistently noted the cleanliness of the toilets and baths, creating a positive impression.
Service
8.6
Many reviews praised the staff's friendliness and helpfulness, including accommodating early check-ins and special breakfast arrangements.
Location
8.5
The hotel's location received multiple positive remarks for being close to shops, restaurants, and scenic views.
Room Quality
8.2
Rooms were described as spacious and clean, though there were some concerns about mattress comfort.
Amenities
8.1
Basic amenities were mentioned and were mostly satisfactory, although some guests found certain aspects lacking.
Value for Money
8.7
Guests felt they received great value for the price, especially with the inclusions like breakfast.
Food and Beverage
8.3
Breakfast was noted positively for variety and quality, meeting guests' expectations.
Overall Experience
8.4
Overall, guests reported highly satisfying stays, often mentioning plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:26

Property Description

Luxurious Accommodation:
Penta in Douglas offers elegant rooms with private bathrooms and flat-screen TVs. Enjoy complimentary WiFi and find free toiletries and a hairdryer for your convenience.

Convenient Location:
Located just 13 km from Isle of Man Airport, Penta provides easy access for travelers. Explore the vibrant city of Douglas and its attractions with ease.

Modern Amenities:
Experience a blend of comfort and style at Penta. Unwind in well-equipped rooms and make the most of the hotel's modern facilities during your stay.

Book your stay at Penta now and indulge in a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 742 reviews
Cleanliness: 8.4
Service: 8.6
Location: 8.5
Room Quality: 8.2
Amenities: 8.1
Value for Money: 8.7
Food and Beverage: 8.3
Overall Experience: 8.4
J
Jean • solo_traveller • fr
8
Très propre. Calme
Pros:

L'emplacement, la propreté.

2026-09-04 • via Nuitee
R
Roland • solo_traveller • de
8
Pros:

Sehr zuvorkommendes und freundliches Personal.
Frisch renoviert und alles sauber.

Cons:

Die Treppen und der Lift sind etwas eng, was aber den baulichen Gegebenheiten geschuldet ist.
Für ältere Menschen vielleicht etwas beschwerlich.

2026-09-03 • via Nuitee
A
Alexandra • solo_traveller • ie
8
Pleasent stay, easy, accessible & good location
Pros:

Easy, accessible, clean, good location, good value for money.

Cons:

Nothing to report..

2026-08-31 • via Nuitee
A
Andy • solo_traveller • gb
10
2026-08-31 • via Nuitee
D
david • solo_traveller • gb
9
2026-08-28 • via Nuitee
G
Gabriela Cristina • extended_group • it
10
Douglas è favolosa
Pros:

La posizione di fronte al mare è spettacolare

Cons:

Niente

2026-08-23 • via Nuitee
V
Veronika • solo_traveller • cz
9
2026-08-20 • via Nuitee
G
Graham • solo_traveller • gb
8
Good hotel but could be better
Pros:

Location, easy booking in and checking out

Cons:

Continental breakfast was underwhelming

2026-08-20 • via Nuitee
M
Michelle • solo_traveller • gb
2
2026-08-19 • via Nuitee
D
David • solo_traveller • gb
6
2026-08-19 • via Nuitee
M
manuel • solo_traveller • pe
10
2026-08-19 • via Nuitee
E
E • couple • gb
10
Perfect Isle of Man trip
Pros:

Lovely location big rooms lovely bathroom bath looking over the coast was really nice
Walking distance to town

Cons:

Nothing

2026-08-17 • via Nuitee
D
David • solo_traveller • gb
10
another great stay at the penta
Pros:

great size room very clean comfy bed
location close to town centre
staff second to none
very good value for money

Cons:

nothing at all

2026-08-17 • via Nuitee
B
Brian • solo_traveller • gb
10
A most enjoyable 4 night leisure break.
Pros:

Good sized bedroom with en-suite. Very comfortable bed, plenty of wardrobe and cupboard space. Large flat screen T.V., Hospitality tray. Room was serviced every other day and maintained to the highest standards. It seemed to me that the hotel had recently undergone a full renovation , En-suite comprised bath with shower, wash basin and toilet. A complimentary continental style cold buffet breakfast is offered. The hotel is situated on the promenade approximately one mile from the Sea Terminal. Friendly and helpful staff

Cons:

I could find nothing which needed improvement.

2026-08-14 • via Nuitee
P
Philip • solo_traveller • gb
8
2nd Floor, Double Bedroom
Pros:

Bed was ok. TV was huge (looked like a 65" plasma). Toiletries provided.

Cons:

TV possibly too big for the room. Couldn't find the switch for the bathroom sink cabinet lights.

2026-08-13 • via Nuitee
M
martintheveg • solo_traveller • gb
7
Pros:

Reception closed early, pretty basic but room was fine, no restaurant.

2026-08-10 • via Nuitee
M
Maria • solo_traveller • be
9
Pros:

De ligging: dicht bij de zee thoren van de golven in de kamer , de bus ende rust.
Netheid.
Ruime kamer met zeezicht.

Cons:

Het bed: matras te zacht en bed te klein. Opteer beter voor 'twins' bed.
Het ontbijt: alleen 'zoet' graag aanvullen met kaas en vooral een sterkere koffie ( veel te slap).
Betere verlichting maar 1 lamp aan 1 kant van het bed.

2026-08-09 • via Nuitee
T
turner • couple • gb
8
2026-08-06 • via Nuitee
R
Rosalind • solo_traveller • gb
10
Pros:

Exceptionally helpful owner and staff. Very good sized room. Contact made in advance of arrival for arrangements for accessing hotel and on departure were very amenable in arranging to look after luggage until it was time to check in at ferry
Exceptional value for money with a complimentary basic breakfast.

Cons:

The only slight thing was that I could have done with more milks being left on the tea/coffee tray - especially as room serviced only every other day but this is an exceptionally minor point.

2026-08-05 • via Nuitee
S
Suzanne • couple • ie
8
Loved it and would go back again
Pros:

Great location . Comfortable rooms and lovely breakfast room overlooking the beach . Very friendly and helpful staff

Cons:

Minor detail but would have loved a simple cheese option as well as the jam for the continental breakfast

2026-08-05 • via Nuitee