Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Friendly service
Breakfast variety
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
8.55
Some reviews mentioned issues with cleanliness and maintenance.
Service
9.25
Multiple reviews highlighted attentive and friendly staff.
Location
9.25
Conveniently located near malls, parks, and restaurants.
Room Quality
8.65
Rooms mentioned as comfortable but needing some updates.
Amenities
8.85
Good facilities, but some amenities require improvement.
Value for Money
8.75
General value perception aligns with hotel standards for pricing.
Food and Beverage
8.75
Breakfast options were praised, but some beverages were criticized.
Overall Experience
9.15
Overall stay satisfaction was high despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:23

Property Description

Panoramic Swimming Pool and Fitness Area
The Quito Dann Carlton features a stunning panoramic swimming pool, perfect for relaxing and enjoying the beautiful views. Guests can also maintain their fitness routine at the well-equipped fitness area, ensuring a balanced stay.

Elegant Rooms with 5-Star Decor
Experience luxury and comfort in the elegantly decorated rooms at Carlton. From fully carpeted floors to stylish tan hues, every detail exudes sophistication. The rooms are equipped with modern amenities including a seating area, work desk, and cable TV for a delightful stay.

Culinary Delights and Entertainment
Indulge in Ecuadorian cuisine at the on-site restaurant, Luxemburgo Café, offering a buffet breakfast with fresh fruits and local specialties. Unwind in the evening at the bar with a selection of cocktails and live music, creating memorable dining experiences.

Experience luxury, relaxation, and culinary delights at Quito Dann Carlton - your perfect choice for a remarkable stay.

Important information:

Check-in: 14:00 p.m. Check-out ends at 12:0 ft. Reservation’s payment will be made directly at the Hotel, in local currency with the representative market rate of the moment. Early Check in and Late Check out: Upon request (Additional charges may apply). The rate includes Breakfast for adults only, additional children's breakfasts should be paid directly at the Hotel, depending on the promotion purchased. The minimum age to check in is 18 years. All guests (Adults or children) must present their identification document and authorizations at Check in without exception. There is no accommodations charge for the stay of 1 child 10 years of age or younger, sharing the room with their parents or guardians, using existing beds (breakfast not included). Cots available. Upon request and reservation. The hotel within its facilities is smoke free, there are penalties in case of breach this rule. Adult or additional child: USD 35.00 per person per night, 22% VAT TAX is not included. Parking service available for guest. Pets are allowed, conditions may apply read more https://hotelesdann.com/dann-carlton-quito/politicas-de-estadia-para-mascotas/ TAXES AND CHARGES VAT Tax 12% Service 10% Hotel insurance: USD 1.22 per person per night. Local tax: USD 2.75 per day per room. Law of Retraction: according to local consumer protection laws, the Guest had the right and made use of the right to repent, the Hotel undertakes to respect said right and make the return of the funds received as if the purchase had never been made, without penalty, fine or penalty, even when the cancellation and exchange policy established by the Hotel is restrictive and does not allow cancelations. The 1st and 15th day o each month Sauna, Swimming pool and Jacuzzi will be closed for maintenance process, if those days are Sunday the maintenance will be done on the next Monday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 354 reviews
Cleanliness: 8.55
Service: 9.25
Location: 9.25
Room Quality: 8.65
Amenities: 8.85
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.15
R
Ricardo • family_with_children • ec
10
Pros:

Excelente atención y predisposición de las personas que atienden.

Cons:

La entrada o subida del parqueadero tenía que ser desde un ascensor diferente.

2026-08-15 • via Nuitee
A
Ana • solo_traveller • ec
10
2026-08-13 • via Nuitee
J
Julia • family_with_children • us
10
2026-08-12 • via Nuitee
F
Francisco • couple • ec
8
2026-08-10 • via Nuitee
J
Jose Antonio • family_with_children • ec
8
Normal
Pros:

La ubicación

Cons:

Un poco viejo las habitaciones , el desayuno siempre frío las charolas

2026-08-09 • via Nuitee
G
Giuseppe • solo_traveller • it
8
Cons:

La colazione era scarsa per un 5 stelle

2026-08-09 • via Nuitee
M
Maria • extended_group • ec
1
2026-08-06 • via Nuitee
J
Jorge • solo_traveller • es
10
Pros:

Ubicación inmejorable

2026-08-05 • via Nuitee
M
Miguel • solo_traveller • cl
10
2026-08-04 • via Nuitee
E
Eduardo • couple • sv
9
2026-08-04 • via Nuitee
P
Priscila • couple • ec
5
Pros:

El desayuno rico y la ubicación súper buena.

Cons:

El cuarto no estaba bien limpio y las dos noches que nos quedamos fue igual. El housekeeping limpió superficialmente. la habitación no estuvo acorde a lo pagado.

2026-08-03 • via Nuitee
A
Andrea • couple • co
9
Me gustó mucho, volvería
Pros:

Las camadas son muy cómodas, no se escucha ruido y está muy bien ubicado.

Cons:

Como sugerencia para el desayuno poner opciones de bebidas sin lactosa.

2026-08-03 • via Nuitee
E
Ery Fernando • extended_group • hn
10
2026-08-02 • via Nuitee
D
DENISSE • couple • ec
10
Lugar seguro y acogedor
Pros:

Desayuno, ubicación, cena

2026-07-25 • via Nuitee
J
Jacques • couple • ca
9
Excellent choix, j'y retournerai.
Pros:

Petit déjeuner excellent, personnel courtois et professionnel .

2026-07-24 • via Nuitee
J
Juan • solo_traveller • ec
7
Excelente atención e instalaciones, pero el ruido nocturno afecta el descanso.
Pros:

La atención del personal fue extraordinaria de principio a fin. Siempre fueron muy amables, atentos y dispuestos a ayudar. Las instalaciones del hotel están muy bien cuidadas, las habitaciones son cómodas y la limpieza es impecable. En general, se nota el esfuerzo por brindar una excelente experiencia a los huéspedes.

Cons:

Lamentablemente, durante la noche se escuchaba mucho ruido proveniente de una discoteca o rooftop cercano, con música y fiesta hasta pasadas las 2:00 a. m. Esto hizo muy difícil descansar adecuadamente. Es una pena que un hotel con tan buen servicio se vea afectado por este problema. Sería muy positivo que trabajaran en mejorar la insonorización de las habitaciones para minimizar el impacto del ruido exterior y ofrecer una experiencia de descanso acorde con la calidad del resto del hotel.

2026-07-23 • via Nuitee
K
Keliz • solo_traveller • ec
10
Pros:

EL DESAYUNO, ATENCION DE SU PERSONAL

Cons:

No aplica

2026-07-21 • via Nuitee
C
Claudia • solo_traveller • co
9
ubicacion perfecta
Pros:

el colchon terrible por favor invertir en un buen colchon para los huespedes. El resto todo perfecto

Cons:

el colchon terrible por favor invertir en un buen colchon para los huespedes.

2026-07-18 • via Nuitee
S
Susana • solo_traveller • ec
9
2026-07-17 • via Nuitee
K
Katherine • solo_traveller • cr
9
Pros:

El hotel es muy lindo y hay bastante variedad para los desayunos.

Cons:

Todo estuvo bien.

2026-07-15 • via Nuitee