Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Good breakfast
Cons:
Cleanliness issues
Slow service at check-in

Categories

Cleanliness
7.69
Several reviews noted issues with cleanliness, particularly in the bathrooms and room floors.
Service
8.96
Most guests praised the service from staff, although some noted slow check-in and lack of assistance.
Location
9.2
Guests frequently highlighted the excellent location near the beach and local attractions.
Room Quality
8.15
The room quality was generally appreciated, except for some issues with amenities such as towels.
Amenities
8.48
Facilities like pools and beachfront access were well-received, with some suggestions for improvement.
Value for Money
8.64
Guests felt the pricing was reasonable for the overall experience provided by the hotel.
Food and Beverage
8.89
The breakfast and dining options received numerous positive comments from various guests.
Overall Experience
8.76
Overall, guests enjoyed their stay and expressed a desire to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:05

Property Description

Luxurious Accommodation with Stunning Amenities

Exquisite Dining and Entertainment Options
Indulge in a buffet breakfast, savor delicious meals at the on-site restaurant, and unwind with a drink at the bar. Enjoy evening entertainment and room service for a truly relaxing stay.

Relaxing Outdoor Pool and Convenient Services
Take a dip in the outdoor swimming pool, enjoy the sun on the terrace, and make use of the private parking. Benefit from the attentive staff fluent in English and Spanish, ready to assist you with any needs.

Experience the perfect blend of comfort and convenience at Hilton Santa Marta. Book now for an unforgettable stay!

Important information:

Pets are allowed with an extra cost of USD$50 + taxes (nonrefundable), weighing up to 15 Kg. Maximum 2 Pets per room. Conditions apply for the movement of the Pet within the hotel.

The property charges a 19% VAT fee. Tourists with certain visas are exempt. This amount is charged at the hotel and is not reflected in the rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Guest Reviews

8.6
Based on 2054 reviews
Cleanliness: 7.69
Service: 8.96
Location: 9.2
Room Quality: 8.15
Amenities: 8.48
Value for Money: 8.64
Food and Beverage: 8.89
Overall Experience: 8.76
G
Gabriel • couple • us
10
Cons:

No smart tv in the room

2026-06-06 • via Nuitee
J
JORGE ENRIQUE • couple • co
8
Descanso
Pros:

El personal de los restaurantes muy bien......

Cons:

aseo en la habitacion un tanto regular no muy efectivo.....personal de recepcion un poco distraidos

2026-06-02 • via Nuitee
C
Carlos • couple • co
9
2026-06-01 • via Nuitee
D
Diana Carolina • couple • co
10
Espectacular
Pros:

Todo

2026-05-30 • via Nuitee
D
Diana • solo_traveller • co
10
Pros:

Las piscinas y los restaurantes

Cons:

Nada. Todo me gustó

2026-05-30 • via Nuitee
P
Paola • couple • co
9
Fui una novia feliz, estuve en mi noche previa a la boda y dos noches más y fue mágico
Pros:

Todo camas y almohadas excelentes

Cons:

Se salía el agua de la ducha del baño y hacía mucho desorden

2026-05-28 • via Nuitee
M
Martha Luz • couple • co
10
Excelente gracias a todo el personal por consentirnos
Pros:

La actitud y el servicio de las personas

Cons:

Las duchas de la entrada por parte de la playa que deberían tener más duchas y vestieres

2026-05-26 • via Nuitee
M
Maxime • solo_traveller • ca
8
Belle hotel qui peux facilement etre parfaite
Pros:

Très proche de l’aéroport , très bon restaurant , la vue océan des chambre est magnifique , j’avais une suite très grande et bien aménager..

Cons:

C’est un bel hôtel, mais il y a plusieurs petits irritants. Juste des niaiseries, mais justement tellement faciles à régler. Il y a beaucoup de places pour s’asseoir autour des deux piscines, mais pratiquement aucune à l’ombre. Aucun parasol ni espace aménagé pour se protéger du soleil, donc tout ou presque est en plein soleil. Les serviettes sont disponibles seulement à la piscine du 2e étage… tu es au rooftop au 16e et tu dois descendre au 2e pour aller chercher une serviette. Même chose pour la plage.

2026-05-23 • via Nuitee
J
John • solo_traveller • gb
9
Its the hilton you expect it to be good
Pros:

The place and staff where excellent

2026-05-22 • via Nuitee
M
Martha • solo_traveller • co
10
Excelente TOP !
Pros:

Todo

Cons:

Nada

2026-05-22 • via Nuitee
A
Alejandro • family_with_children • co
10
2026-05-22 • via Nuitee
D
Diego Andres • solo_traveller • co
10
2026-05-20 • via Nuitee
B
Borras • couple • co
10
Supero mis expectativas
Pros:

Todo. La atención, las instalaciones, la habitación con vista al mar, la comida, la ubicación, parqueadero.

Cons:

Todo me gustó.

2026-05-19 • via Nuitee
L
LAURA • couple • co
10
Excelente
Pros:

Me encanta la amabilidad de todo el personal ; el bufete de desayuno es incomparable… es lo más delicioso. La cama es súper cómoda y la amplitud de las habitaciones

2026-05-19 • via Nuitee
H
Hector • extended_group • nl
9
2026-05-19 • via Nuitee
G
Gomez • solo_traveller • co
7
2026-05-19 • via Nuitee
M
Myriam • couple • co
10
2026-05-18 • via Nuitee
I
Ines Elvira • solo_traveller • co
9
por no leer todo!!!
Pros:

desayuno bueno.la ubicación de la alcoba no! desafortunadamente no leí la confirmación de ustedes. y no era la vista a la ciudad sino edificios.

Cons:

yo habia pedido vista al mar y por no leer toda la informacion de la confirmacion no me dieron ni vista al mar ni de la ciudad sino a edificios!! y el precio era lo mismo??? absurdo.

2026-05-17 • via Nuitee
J
Javier José • family_with_children • co
8
2026-05-17 • via Nuitee
O
Omaira • couple • fr
9
2026-05-17 • via Nuitee