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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Car hire
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Snack bar
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Evening entertainment
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Public Bath
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Nightclub/DJ
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Rooftop pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Live music/performance
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Serenity Grand Suites Hotel Boutique in Playa del Carmen offers 5-star luxury with air-conditioned rooms, free WiFi, and private parking. Each room features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even include a kitchen for added convenience.
Exceptional Services
Guests can enjoy a 24-hour front desk, concierge service, and currency exchange. The hotel also provides room service and a delicious à la carte or American breakfast. With a restaurant offering Mexican cuisine and special dietary options, your culinary desires are sure to be satisfied.
Prime Location
Perfectly located near Playa del Carmen Beach and other popular attractions, Serenity Grand Suites Hotel Boutique is the ideal choice for travelers. Plus, with a paid airport shuttle service, your journey to and from the airport is made effortless.
Book your stay at Serenity Grand Suites Hotel Boutique for a truly unforgettable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not possible) and costs USD 15 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 11 years old stay for US$15 per person per night when using an existing bed.
Children from 12 years old to 17 years old stay for US$25 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Le personnel très à l’écoute, l’emplacement,
Rien à dire
Il faut un bon restaurant
Un hotel muy bonito y en muy buenas condiciones con unas instalaciones estupendas y muy limpias.
El trato del personal fue impecable e incluso nos aconsejaron excursiones y lugares a los que ir a cenar.
Al estar en temporada baja tanto el bar que hay en el ático como el restaurante para desayunar, comer... etc estaban cerrados. Pero es algo normal, no se puede tener todo
Limpeza, quarto grande, localização, funcionários gentis
Nada, bom pelo preço que custa
Ubicación
Muy mal mantenimiento en habitación
Malisimo servicio administrativo
No me entregaron factura
Esta bajando el nivel que tenia
Läget var bra och tjejerna i receptionen var så hjälpsamma och trevliga. Rummet var stort och fint. Utmärkt läge.
Vi var där i april och därför fanns inga drinkar att köpa vid takpoolen. Trycket i dusharna var dåligt.
El hotel a decaído mucho, antes tenían buen mantenimiento en las habitaciones
Las toallas están muy viejas y percudidas
Las almohadas no son cómodas
Un día no hicieron limpieza en mi habitación
Esta decayendo
All was great, from the location, to the fully equipped room where you can spend one week, to the super gentle staff
All great. Parking included
Excelentes instalaciones, muy cómodo y el personal muy amable.
La instancia en el hotel fue perfecta
L’emplacement (malgré l’immeuble en travaux sur le côté qui était très bruyant) le personnel très sympa ! La piscine sur le toit
La propreté n’était pas tellement au rendez-vous. Pleins de cheveux dans l’écoulement de la douche lors de notre arrivé. Nous avons du déboucher nous même … la Clim ultra bruyante ! Et chambre pas hyper insonorisée. Mais sinon le reste OK !
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